Pantaði lítið gróðurhús, þar sem gluggarnir voru úr þykku glæru plasti og hillurnar og stengurnar úr áli. Þetta kostaði litlar 14 þús. krónur. Ég get staðið inn í því, en þetta er gróðurhús með 8 hil... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would give -10 The website claims 1–2 day shipping, but my order wasn’t even sent after two weeks. They also hide the fact that the product ships from abroad — there is no information about this... Se mer
Företaget har svarat
They lie about their shipping service. They will quote you a couple of days for shipping before you order and when you contact them they'll admit it takes over a month. The entire site feels cobb... Se mer
Företaget har svarat
I ordered from Vidaxl few times. Great choise of products, orders are very well packaged, quick delievery directly to the door. I had issues with few products but they have great customer service and... Se mer
2,4
Dålig
21 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
at first i was happy with their service…
at first i was happy with their service and product...
the packages took a long time to arrive but they compensated when there was a problem...
the customer service is really slow... its hard to actually get your matters across.
suddenly they stopped selling and shipping to iceland... where i live.
and while that happened, i was waiting for shipments.
the products arrived and two of the shelf units were completely diffected. i also ordered a sofa, which turned out to be terribly hard and uncomfortable to sit on.
i started sending emails. they were never answered. the warranty on the products remain even though i cant order again.
i tried to reach them through the chat and i had to try to talk to many different agents, that just closed the chat on me and didnt listen. one wanted to offer a really low amount back and another told me that they couldnt do anything about the sofa and didnt even answer with the actual defected products.
all my good feelings towards this company have lowered. i havent even opened all the packages and im not looking forward to it. if anything is defected, i will not get my money back.
they are selling me furniture that looks second hand and broken.
this is just terrible.
so at this time... i do not recommend them...
a store that doesnt answer customers and help them when something goes wrong, is not right. companys is trusted with our money and then they keep it.
that is against the law and should not be okay.
beware...
8 juni 2026
Omdöme utan inbjudan
Svar från VidaXL
Dear Anna,
Thank you very much for taking the time to leave a review. Your feedback is extremely valuable to us, as it gives us an important opportunity to improve both our products and the service we provide.
We are very sorry to hear that you received a defect item. This is certainly not the experience we want our customers to have, and we can assure you that it is not representative of our usual standards. We always strive to handle situations like this as quickly and efficiently as possible.
We can see that you have already been in contact with our customer service team and that a solution has been arranged. We hope that this has helped resolve the issue and that you feel well taken care of despite the inconvenience.
If you need any further assistance or have any additional questions, please do not hesitate to contact us. We will be more than happy to help.
Kind regards,
Lorand
vidaXL
Svar från VidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that you are satisfied with the good price and quality of the product.
Kind regards,
JC
VidaXL
Svar från VidaXL
Kæri viðskiptavinur,
Takk fyrir jákvæða umsögn. Það gleður okkur að heyra að varan virkar vel og uppfyllir væntingar þínar.
Með kveðju,
JC
VidaXL
Scammy website
They lie about their shipping service. They will quote you a couple of days for shipping before you order and when you contact them they'll admit it takes over a month.
The entire site feels cobbled together and hardly anything works such as clicking on tracking. Apple pay doesn't work either, wouldn't surprise me if Apple shut it down due to complaints.
Not worth the hassle. Stay away.
18 mars 2026
Omdöme utan inbjudan
Svar från VidaXL
Dear Henry,
Thank you for taking the time to write this review and for bringing this situation to our attention.
I am very sorry to hear that your experience with our delivery process has not been satisfactory.
I would like to assure you that we are committed to finding the best possible solution to resolve the reported issue.
I would like to inform you that we have sent a message to the email address associated with your account.
We appreciate your understanding and look forward to hearing from you.
Wishing you a very nice day!
Kind regards,
Lorand
vidaXL
Fast and profesional, good comunication
Very fast response from them and also fast on fixing the problem.
3 februari 2026
Omdöme utan inbjudan
Svar från VidaXL
Dear Mihai,
Thank you for taking the time to write this review and for bringing this situation to our attention.
I am sorry to hear that you experienced a delay in your delivery. Please be assured that we are committed to finding the best solution to resolve the reported issue.
We have sent a message to the email address associated with your account and look forward to your response.
We appreciate your understanding and wish you a great day!
Kind regards,
Lorand
vidaXL
Terrible service
Terrible service, products not delivered, no sending number so can’t find the things I bought. Being on two hours on hold and when you send emails it’s in Estonian.
12 januari 2026
Omdöme utan inbjudan
Svar från VidaXL
Dear Helga,
I’m very sorry to hear that your shipment has not yet arrived.
Could you please provide your order number and the email address used when placing the order? This will allow me to look into the matter and assist you further. You are also welcome to email us at feedback@vidaxl.is and mention that your inquiry is regarding a negative review, so it can be forwarded directly to my department for faster assistance.
I look forward to your reply and thank you in advance for your cooperation.
Kind regards,
Lorand
vidaXL
Delivery and customer service unreliable
We made our order on 12 Dec and it only arrived on 9 Jan despite the website claiming that our product would arrive in 2-3 days...they really need to edit that because at this point it's just false advertisement. We wouldn't have minded waiting if it was told to us beforehand but the two times we contacted their customer service, they only gave us the generic response with a link that did not give much details on the status of our package.
The product is decent, we got the foldable laundry hamper for 5.500 kr. Ot was easy to assemble although it doesn't look sturdy. I guess you get what you pay for. Probably wouldn't buy here again until they sort out the delivery days issue.
Update: My order number is #0354000036257
Lorand contacted me through email and explain the matter regarding shipping. I still think they need to train their customer service at being anle to properly explain how their delivery works so there wouldn't be any confusion on the customer side. Also fix the 'delivery' days to reflect when customer will actually receive the item.
To anyone who would like to purchase here, be sure to buy it one month before you need it because the 2-3 days delivery is not gonna happen.
9 januari 2026
Omdöme utan inbjudan
Svar från VidaXL
Dear Suzichii,
I’m very sorry to hear that your experience with our delivery and customer service did not meet your expectations.
Could you please share your order number so I can look into this and assist you further? You are also welcome to contact us at feedback@vidaxl.is and mention that your inquiry relates to a negative review, so it can be forwarded directly to my department for faster assistance.
I look forward to hearing from you, and thank you in advance.
King regards,
Lorand
vidaxl
Update: I’m glad that we were able to find a solution to this issue together.
We really appreciate your feedback and will take it forward internally so we can improve both delivery and customer service going forward.
Have a great day!
Kind regards
Lorand
vidaXL
I made an order 3 weeks ago.
I made an order 3 weeks ago.
Delivery time said 2-3 days.
I have not received anything yet.
I have been in touch with the customer service and they just tell me I have to wait 19 more days. Then I can contact them again if I haven't received it.
1 januari 2026
Omdöme utan inbjudan
Svar från VidaXL
Dear Gísli,
I am very sorry to hear that your order has been delayed and I sincerely apologize for the inconvenience this has caused.
Could you please be so kind as to provide your order number, so that I may look into the matter and assist you further?
You are also very welcome to contact us by email at feedback@vidaxl.is and mention that your inquiry concerns an order with a negative review. This will ensure that your case is forwarded directly to my department, allowing me to assist you as quickly as possible.
I look forward to hearing from you and thank you in advance for your cooperation.
Kind regards,
Lorand
vidaXL
Before you ask me to go e a review you…
Before you ask me to go give a review you should deliver the product first
Update after customer support contacted me.
The product was delivered within the expected timeframe and the feedback that I got after my initial complains were good.
My rating changed from 1 to 5 .
30 december 2025
Omdöme utan inbjudan
Svar från VidaXL
Dear Hörður,
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
I am sorry to hear that you experienced a delay with your delivery. Please rest assured that we are committed to finding the best possible solution to resolve the issue you reported.
I would like to inform you that we have already sent a message to the email address associated with your account with further details.
We appreciate your understanding and look forward to hearing from you.
Kind regards,
Lorand
vidaXL
Order takes much longer time than…
Order takes much longer time than promised
29 december 2025
Omdöme utan inbjudan
Svar från VidaXL
Dear Páll,
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
I am sorry to hear that you experienced a delay with your delivery.
Please rest assured that we are committed to finding the best possible solution to resolve the issue you reported.
I would like to inform you that we have already sent a message to the email address associated with your account with further details.
We appreciate your understanding and look forward to hearing from you.
Kind regards,
Lorand
vidaXL
Update: I’m glad we were able to find a solution to this issue together.
We greatly appreciate your feedback and will take it forward internally so we can improve our delivery process going forward.
Have a great day!
Kind regards,
Lorand
vida XL
Pay for order 09.12 ,until this day…
Pay for order 09.12 ,until this day 19.12 my order not moved ,and they not send back money,they say need waiting common the page show delivery time 1-2 days not its me 10 days and nothing ,and they dont want send money back,when i need waiitng when its comming but its till not come.
19 december 2025
Omdöme utan inbjudan
Svar från VidaXL
Dear Dita,
Thank you for taking the time to write this review and for bringing the situation to our attention.
I am sorry to hear that your shipment has been delayed and that you have not yet received your refund.
I would like to assure you that we are open to offering the best possible solution to resolve the reported issue.
I would also like to inform you that we have sent a message to the email address associated with your account.
We appreciate your understanding and look forward to hearing from you.
I wish you a very nice day.
Kind regards,
Lorand
vidaxl
Haven't receive my order yet
Haven't receive my order yet . I ordered November 26.
26 november 2025
Omdöme utan inbjudan
Svar från VidaXL
Dear Rona,
Thank you for taking the time to write this review and for bringing this situation to our attention.
I’m truly sorry to hear that your order hasn’t arrived yet.
We have located your order and have sent an email to the address provided at the time of purchase.
I look forward to hearing from you and thank you in advance.
Kind regards,
Lorand
vidaxl
Update: We’re glad that together we were able to find a solution to this matter.
We truly appreciate your feedback and will share it internally so we can continue to improve our delivery process going forward.
Wishing you a very nice day!
Kind regards,
Lorand
vidaxl
Order not recived 2 weeks since…
Order not recived 2 weeks since estimated delivery date. No response from customer service
10 december 2025
Omdöme utan inbjudan
Svar från VidaXL
Dear Ulfar,
I’m truly sorry to hear that your order hasn’t arrived yet and that you haven’t received a response from our customer service.
We have located your order and have sent an email to the address provided at the time of purchase.
I look forward to hearing from you and thank you in advance.
Kind regards,
Lorand
vidaxl
Update: I am glad that we were able to find a solution to this issue together.
We greatly appreciate your feedback and will take it forward internally so that we can improve our delivery process moving forward.
Have a great day!
Kind regards,
Lorand
vidaXL
I would give -10
I would give -10
The website claims 1–2 day shipping, but my order wasn’t even sent after two weeks. They also hide the fact that the product ships from abroad — there is no information about this anywhere. All replies are automatic, and there seems to be no real person who can confirm anything. The tracking number only shows that a label was printed.
Overall, the service feels dishonest, unprofessional, and extremely frustrating. I do not recommend this company.
14 november 2025
Omdöme utan inbjudan
Svar från VidaXL
Dear Izabela,
Thank you for taking the time to write this review and for bringing this situation to our attention.
I am sorry to hear that you have not received your product. I want to assure you that we are committed to finding the best solution to resolve the reported issue.
We have sent a message to the email address associated with your account and have requested that you move your review to the vidaxl.is domain.
We appreciate your understanding and look forward to hearing from you. Wishing you a wonderful day!
Kind regards,
Lorand
vidaxl
Update: I’m glad that we were able to find a solution to this issue together.
We greatly appreciate your feedback and will take it forward internally to improve our delivery and claims process in the future.
Have a great day!
Best regards,
Lorand Vida XL
Hef ekki fengið það sem ég pantaði og…
Hef ekki fengið það sem ég pantaði og engin svör við fyrirspurnum
18 november 2025
Omdöme utan inbjudan
Svar från VidaXL
Kæri Elva
Takk fyrir að deila skoðun þinni, og mér þykir leitt að heyra að þú hafir upplifað slaka þjónustu frá okkur í tengslum við pöntunina þína.
Við leggjum okkur fram á hverjum degi til að bæta þjónustu okkar og veita þér fullkomna kaupupplifun. En stundum geta óvæntar aðstæður komið upp, þrátt fyrir okkar besta ásetning.
Því miður hef ég ekki náð að finna pöntunina þína.
Ég er þó tilbúinn að aðstoða þig, en við þurfum pöntunarnúmerið og netfangið sem notað var við kaupin.
Ég vil því biðja þig um að uppfæra umsögnina þína með þessum upplýsingum eða hafa samband við okkur á feedback@vidaxl.is
Við hlökkum til að heyra frá þér.
Með bestu kveðju,
Lorand
vidaXL
Svar från VidaXL
Dear Adrian,
I’m very sorry to hear that your experience with us has not been satisfactory.
Please rest assured that we are not a scam.
Could you kindly provide your order number so that I can contact you directly and assist you with this matter?
You are also very welcome to send us an email at feedback@vidaxl.is and mention that it concerns an order with a negative review. This will ensure your case is forwarded directly to my department, allowing me to assist you as quickly as possible.
I look forward to hearing from you and thank you in advance.
Kind regards,
Lorand
vidaxl
Svar från VidaXL
Dear Piotr,
Thank you for taking the time to write this review and for bringing the situation to our attention.
I am sorry to hear that you experienced a delay with your delivery.
Please rest assured that we are committed to offering the best possible solution to resolve the issue you reported.
I would like to inform you that we have sent a message to the email address registered on your account.
We appreciate your understanding and look forward to hearing from you.
Wishing you a very nice day!
Kind regards,
Lorand
vidaxl
Update: I am glad that we were able to find a solution to this issue together.
We greatly appreciate your feedback and will take it forward internally so that we can improve our delivery process in the future.
Have a great day!
Kind regards,
Lorand
Vida XL
After two months of waiting
After two months of waiting, we received our order and... surprise 😳 the sheets are not black, as it says, but gray and are also extremely thin, almost transparent 😢 Very poor quality!
23 oktober 2025
Omdöme utan inbjudan
Svar från VidaXL
Dear Тереза
I am truly sorry to hear that your experience with our product has not been satisfactory and that you only received it after 2 months.
Could you please provide your order number so that I can contact you and assist you with this matter?
You are also very welcome to send us an email at feedback@vidaxl.is
and mention that it concerns an order with a negative review – this way, your case will be forwarded directly to my department, and I will be able to assist you as quickly as possible.
I look forward to hearing from you and thank you in advance.
Kind regards,
Lorand
vidaxl
SCAM....
SCAM..... says 1-2 delivery i have been waiting 3 weeks and no answer, just same AI answer and sends a link to track that has no info, ask for phonecall in icelandic then send same thing but in hungarian, now i ask for my money back and dont get any amswer
8 oktober 2025
Omdöme utan inbjudan
Svar från VidaXL
Dear Birgir
I’m truly sorry to hear that you still haven’t received your order, even though it was placed three weeks ago.
Could you please provide me with your order number so that I can look into the matter and assist you further?
You are also very welcome to email us at feedback@vidaxl.is
and mention that your message concerns an order with a negative review. This will ensure that your case is forwarded directly to my department, allowing me to help you as quickly as possible.
I look forward to hearing from you and thank you in advance for your cooperation.
Kind regards,
Lorand
vidaxl
Pantaði lítið gróðurhús
Pantaði lítið gróðurhús, þar sem gluggarnir voru úr þykku glæru plasti og hillurnar og stengurnar úr áli. Þetta kostaði litlar 14 þús. krónur. Ég get staðið inn í því, en þetta er gróðurhús með 8 hillum í stærðinni 143x143x195 cm. Það tók u.þ.b. 10 daga að koma heim að dyrum hjá mér (enda er fyrirtækið staðsett í Limburg í Hollandi fyrir þá sem panta frá Íslandi) og ég er mjög ánægð með það.
1 juni 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.