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Victoria Beckham Omdömen 

977
TrustScore 4 av 5

4,1

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The whole shopping experience was perfect. The ambience of the store was calming and elegant with the most amazing smell.. The sale assistants were super friendly and helpful without being overbe... Se mer

Betygsatt 5 av 5 stjärnor

When I walked into the store, I honestly had no idea how wonderful my experience in this store was going to be. I wanted to know how to use my new Foundation Drops. I was offered the opportunity to... Se mer

Betygsatt 5 av 5 stjärnor

I am a huge fan of brand VB. The fabulous classic garments made of stunning fabrics is a firm favourite amongst the luxury brands and the best part is that I find the pricing really fair. We wer... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I am still awaiting my credit for a return. It was received on 9/3 by you. I processed this return immediately upon receiving and trying on. All in all when I finally get my credit it will have bee... Se mer

Företaget har svarat

Företagsinformation

  1. Klädbutik
  2. Damklädesbutik

Skrivet av företaget

Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

977 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 95 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(977)

691 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Hi Team love my two Victoria Beckham…

Hi Team love my two Victoria Beckham dresses 😃😃
Wearing the ivory one tonight

delivery was also brilliant 😀

Best wishes
Valerie

28 juli 2026
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Valerie, 

Thank you so much for your wonderful feedback.

It’s always our aim to deliver stunning designs alongside excellent service, so we’re thrilled to hear that both 
of your new dresses have met your expectations. 

Enjoy wearing your ivory dress tonight, and have a fantastic time. 

We can’t wait to welcome you back to Victoria Beckham soon.

Kind Regards,

Rio - Client Services

Betygsatt 5 av 5 stjärnor

Love the brand

Love the brand. Beautiful leathers and great service

28 juli 2026
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Kirby,

Thank you so much for the wonderful review!

We are so happy to hear that you love the brand, and that the leatherwear and our service have met your expectations.

We hope you continue to enjoy your bag and look forward to welcoming you back to Victoria Beckham.

Kind Regards,

Rio - Client Services

Betygsatt 5 av 5 stjärnor

I shop in the Dover street store for my…

I shop in the Dover street store for my birthday every year since the opening and have always had a lovely experience, with a glass of bubbly and the most friendly & helpful staff and always buy a little pressie (Bag or make up) continue with the good work x

25 juli 2026
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Sharon,
Thank you so much for your lovely review and for choosing to spend such a special occasion with us. It means a great deal to know that our team has consistently made your visits so enjoyable and welcoming. We greatly appreciate your continued support and look forward to continuing this lovely tradition with you.
Kind regards,
Milena

Betygsatt 5 av 5 stjärnor

A warm welcome from the team

A warm welcome from the team, so professional but friendly with what was a special dress try on and purchase.

17 juli 2026
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Clare,
Thank you for your kind words. We’re so pleased to hear you felt well looked after by the team and that we could make your dress purchase a memorable one. We hope you enjoy your new piece and look forward to welcoming you back.
Kind regards,
Milena

Betygsatt 5 av 5 stjärnor

Never to old

Hi always wanted a Victoria beckham dress, but being a size 14 age 67 thought l would look ridiculous, as all the models are probably a size 8, but my son just got married, thought why not, l must admit l did feel special and everyone committed on the dress, just like to say you are never to old for fashion 😀 thanks Victoria and her team

1 augusti 2026
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Elaine,

Thank you so much for sharing this beautiful moment with us, and congratulations on your son's wedding!

Designing timeless, beautiful pieces for women of all ages and sizes is at the heart of everything we do.

Thank you for choosing us for such a monumental occasion, and we look forward to welcoming you back to Victoria Beckham.

Kind Regards,

Rio - Client Services

Betygsatt 5 av 5 stjärnor

Amazing…

The delivery process was so personal and on point. Yes it took a little longer than expected but its ok because they went through with every step and my purse arrived safe and perfect to my apartment. The bag OMG! Gorgeous!!I I am inlove with it. So beautifully made, one of a kind. Incredibly Posh. Thank you so much!

27 juli 2026
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Keren,

Thank you for such a lovely review.

We are thrilled to hear that your new purse arrived safely and that it was worth the wait. 

Providing a personal touch every step of the way is so important to us, and we couldn't be happier that 
you're obsessed with the craftsmanship.

We hope you continue to love your bag and look forward to welcoming you back to Victoria Beckham.

Kind Regards,

Rio - Client Services

Betygsatt 5 av 5 stjärnor

My bag was delivered on time and I’m…

My bag was delivered on time and I’m happy with the quality

27 juli 2026
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Masego,

Thank you so much for taking the time to leave a review. 

We hope you are absolutely loving your new bag and enjoying wearing it.

We look forward to welcoming you back to Victoria Beckham.

Kind Regards,

Rio - Client Services

Betygsatt 5 av 5 stjärnor

The Flagship store on Dover Street

The Flagship store on Dover Street, London is amazing. And the staff is excellent! 10/10 experience and I only came to get make-up for my girlfriend (!) Fancy that !!

26 juli 2026
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Mats,
Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience and that the team made your visit so enjoyable. We hope your girlfriend was pleased with her gift, and we look forward to welcoming you both again in the future.
Kind regards,
Milena

Betygsatt 5 av 5 stjärnor

Amazing Perfume's and beauty products…

Amazing Perfume's and beauty products excellent customer service support.
Good samples of Perfume and beauty products so you can try and find your right shade.

7 augusti 2026
Omdöme utan inbjudan
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Vera,

Thank you for the fantastic feedback on our beauty, perfumes, and sampling options. 

Finding the right shade and signature scent should always be an enjoyable journey.

We look forward to welcoming you back to Victoria Beckham.

Kind Regards,

Rio - Client Services

Betygsatt 5 av 5 stjärnor

Everything was great

Everything was great! Service, quality! Perfect!

20 juli 2026
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Evelien,

Thank you so much for the incredible review. 

Knowing that both our service and quality hit the mark for you is truly appreciated.

We look forward to your next order with us at Victoria Beckham.

Kind Regards,

Rio - Client Services

Betygsatt 4 av 5 stjärnor

The makeup’s representative was…

The makeup’s representative was extremely nice and helpful actually allowing to put the products on before the decision and as a result i bought more then have expected but definitely it was worth it.
I ended up buying a bag but I think the lady in charge of 3rd and 1floor was a bit concerned when me and my friend were browsing by asking as twice can i help you ladies in a way which did sound “move along”. I did feel uncomfortable but because I came all the way for a business trip from Japan and loved VB brand determined to shop, a bit disturbed I did ask to see the bags and bought one amazing suede piece. Just please be a bit more self aware next time.

18 juli 2026
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Oksana,
Thank you for taking the time to share your thoughtful feedback. We’re delighted to hear that our Beauty team made you feel so welcome and that their expertise helped you discover products you loved.
We’re sorry, however, that you felt uncomfortable while browsing our collections. This is certainly not the experience we want for our guests, and we appreciate you bringing it to our attention. Your comments have been shared with the team as a reminder of the importance of ensuring every guest feels comfortable and welcome throughout their visit.
We hope you enjoy your purchase. Thank you again for visiting us from Japan, and we hope to have the opportunity to welcome you back in the future.
Kind regards,
Milena

Betygsatt 5 av 5 stjärnor

Elegant store and great customer service

Elegant store and great customer service

25 juli 2026
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Mia,
We’re delighted to hear you enjoyed the atmosphere of our store and received such great service from the team. We truly appreciate your feedback and look forward to welcoming you again soon.
Kind regards,
Milena

Betygsatt 5 av 5 stjärnor

Dover Street

Popped into Dover Street just to grab a lip balm and was made to feel as special shopping as if I was spending thousands - thank you for another wonderful experience team VB x

25 juli 2026
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Louise,
We’re so pleased to hear that you felt genuinely welcomed and well looked after during your visit. It’s wonderful to know the team made your experience a special one, and we truly appreciate you taking the time to share your kind feedback. We look forward to welcoming you back again soon.
Kind regards,
Milena

Betygsatt 5 av 5 stjärnor

Une maison de luxe qui mérite vraiment…

Une maison de luxe qui mérite vraiment d’être découverte ❤️
Commande VB315082 VB 311726 VB314258
VB315708 VB 311729

Je précise que je ne suis ni ambassadrice, ni partenaire, ni affiliée à Victoria Beckham. Je suis simplement une cliente, passionnée de sacs et de chaussures, qui possède aujourd’hui une belle collection de la maison.

J’ai découvert Victoria Beckham à l’époque via Zalando, qui était l’une des rares possibilités de commander depuis la Belgique, puis j’ai commencé à commander directement sur le site officiel, avec mon compte privé comme professionnel.

Et quelle belle découverte !

Je possède notamment le Dorian, le Classic, le Puffy Chain, le Mini, le 202 en cuir noir vieilli, l’ancien modèle du cabas et le Crossbody Vanity, ainsi que plusieurs paires de chaussures, notamment les Pumps, que je trouve aussi belles que confortables.

Et le confort, parlons-en ! Une chaussure de luxe doit être élégante, mais elle doit aussi permettre de marcher. Les Pumps Victoria Beckham réunissent pour moi les deux : une vraie élégance et un confort que j’apprécie énormément.

Pour les sacs, c’est avant tout la qualité, le cuir et la ligne qui m’ont séduite. Le cuir d’agneau est magnifique, les finitions sont soignées et la fabrication italienne se ressent. Chaque modèle possède sa personnalité, tout en gardant cette élégance très reconnaissable de Victoria Beckham.

Mais ce que j’aime peut-être encore davantage, c’est la singularité.

J’ai acheté dans différentes grandes maisons de luxe, j’ai porté leurs pièces et je connais donc cet univers. Mais avec le temps, ma vision du luxe a complètement évolué.

Aujourd’hui, je n’ai plus envie de porter simplement ce que tout le monde porte. Je veux une pièce qui me ressemble. Une pièce que l’on remarque parce qu’elle est belle, élégante et différente, pas simplement parce que son logo est immédiatement reconnaissable.

Et c’est exactement ce que je retrouve chez Victoria Beckham.

Ce sont des sacs qui ont une vraie présence sans être ostentatoires. Des pièces luxueuses sans être “m’as-tu-vu”.

On me dit régulièrement de mes sacs : « Il est magnifique, il est tellement classe, et surtout il est différent ! » Et c’est exactement le compliment que j’aime entendre.

Pour moi, le véritable luxe ne se résume pas à un logo ou à vouloir montrer que l’on porte une grande marque. Le luxe, c’est une belle matière, un savoir-faire, une finition impeccable, une ligne intemporelle et cette sensation d’avoir choisi quelque chose parce qu’on l’aime réellement.

Je ne cherche plus à acheter pour faire comme tout le monde. Je cherche à acheter parce que je sais exactement ce qui me plaît.

Et c’est pour cela que Victoria Beckham a trouvé une place particulière dans ma collection. Ce n’est pas une alternative au luxe : c’est ma façon personnelle de vivre le luxe aujourd’hui.

Une maison avec une véritable identité, une belle histoire, des créations raffinées et une qualité qui, à mes yeux de cliente habituée au luxe, est réellement au rendez-vous.

Et je veux aussi souligner quelque chose qui compte énormément pour moi : le service client.

J’ai rencontré un problème concernant un retour et j’ai eu la chance d’être accompagnée par Duffy Orchard. Il a été incroyablement réactif, patient, compréhensif et surtout humain.

Je n’ai jamais eu le sentiment d’être simplement un numéro de commande. J’ai été écoutée et véritablement accompagnée.

Duffy, merci sincèrement pour votre gentillesse et votre bienveillance. Ce sont des personnes comme vous qui donnent une véritable dimension humaine à une maison de luxe.

Et si Victoria Beckham sortait demain un sac banane, je serais probablement parmi les premières à l’acheter !🙏🥰

Parce que lorsque l’on trouve une maison qui réunit le cuir, la qualité, le confort, l’élégance, la singularité et un service client humain, on a simplement envie de continuer l’aventure.

Victoria Beckham est une véritable maison de luxe, et je suis ravie d’avoir découvert son univers.

Et finalement, peut-être que le vrai luxe, c’est simplement cela :

avoir suffisamment confiance en son propre goût pour ne plus avoir besoin de porter ce que tout le monde porte. ❤️

14 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Federica,

Thank you so much for the wonderful review.

We are thrilled to hear you're loving your new pieces and that they fit perfectly.

We look forward to welcoming you back to Victoria Beckham.

Kind Regards,

Rio - Client Services

Betygsatt 5 av 5 stjärnor

Total LOVE!

Total LOVE!

15 juli 2026
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Thank you so much for taking the time to share your feedback. 

We look forward to welcoming you back soon to Victoria Beckham.

Kind Regards,

Rio - Client Services

Betygsatt 1 av 5 stjärnor

Received a very poor quality garment…

Received a very poor quality garment with pulled threads and crooked stitching even the label crooked looked to return only to be told the item had to be approved then when they approved the return the agent Valeria said I must pay to return the defective item
And pay extra to have it tracked this is a total breach of distance selling rules and not what you expect from VB no customer should be charged to return a defective product to add insult to injury Valeria has said I must pay for return tracking and a re stocking fee VB has no respect for customers STILL NO UPDATE FROM VB BEAUTY DREADFUL TO BE OUT OF POCKET BECAUSE OF A VERY POOR QUALITY GARMENT

13 augusti 2026
Omdöme utan inbjudan
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Dear Zelda,

Thank you for taking the time to share your feedback regarding your recent Beauty order.

To ensure this is handled with the attention it deserves, we have escalated your notes directly to our Beauty Support team. A dedicated representative will be reaching out to you shortly to assist you further.

As this specific Trustpilot page is dedicated exclusively to Victoria Beckham Fashion, we kindly suggest transferring your review to our Victoria Beckham Beauty Trustpilot Profile. Leaving your review on the dedicated Beauty page ensures our team can track and respond to your feedback as quickly as possible.

We appreciate your patience.

Kind Regards,

Rio - Client Services

Betygsatt 1 av 5 stjärnor
Logotyp för Victoria Beckham

Svar från Victoria Beckham

Thank you for bringing this to our attention. 

We are truly sorry to hear that your delivery experience was disappointing, and we would really like to understand more. 

If you could provide us with further details here or by emailing us at clientservice@victoriabeckham.com, we would greatly 
appreciate it. 

We look forward to hearing from you.

Kind Regards,

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