Viaggiare Rent - Verona Omdömen 466

Warning!!! Do not rent here if you need an automatic car. They DO NOT HONOUR reservations of automatic cars, plain and simple. I had a valid booking and arrived on time (20 December 2025). I was told that they only had manual cars available. I was left with no choice but to arrange a last-minute rental with a different company (Hertz).

My reservation with Viaggiare cost EUR 165 but I ended up paying EUR 650 instead, through no fault of my own. I have rented cars in Europe for several years and this is the first time a valid reservation has not been honoured. Viaggiare was happy to leave me stranded and offered no assistance whatsoever.

When I made a complaint, Viaggiare did not apologise or offer any compensation. My impression is that they simply do not care that I was forced to spend a lot of extra money to get out of a terrible situation that they put me in.

All they do is quote their T&Cs at you: “In the event of absolute unavailability to assign a vehicle, or in the event of the Customer's refusal to accept a vehicle other than the booked category, the Lessor's sole responsibility will be to refund the amount paid by the Customer for the rental of the vehicle up to that point.”

Ho prenotato il noleggio di un auto presso questa agenzia, pagando per una Renault Clio. Mi sarei aspettato una Renault Clio, o un auto di pari categoria e pari equipaggiamento di serie(adas compresi) mi viene invece consegnata una Mahindra kuv100, senza nessun adas, dotazione di bordo essenziale solo 2 airbag e nemmeno quelli laterali. Comunque, ritiro l'auto in quanto non era un grande problema avere una Mahindra. Lauto al momento del ritiro presentava solo un copri cerchio, tra l'altro anche non perfettamente in aderenza con la ruota(tutto documentato dalle foto e dal video fatto al momento del ritiro). Per l'intero periodo di utilizzo non mi ero reso conto di aver perso l'unico copri cerchio, in quanto l'auto è rimasta quasi praticamente ferma per tutto il periodo in un garage coperto e chiuso di un hotel, ma mi resi conto di averlo perso solo il giorno in cui dovevo rendere l'auto.
Feci notare l'accaduto al ragazzo dell'agenzia, spiegando il tutto e facendo notare che se la macchina al momento del mio ritiro presentava un solo copri cerchio, era evidente che tutti gli altri copricerchi mancanti erano stati persi in marcia per un palese difetto sugli agganci. Gli spiegai anche del grande pericolo che può comportare affittare un mezzo simile, con il rischio di perdere un copricerchio in autostrada e poter urtare un automobilista o peggio ancora un motociclista.
Il ragazzo inizialmente conveniva con me per quello che gli dissi, per poi dirmi che la politica aziendale prevedeva il risarcimento del costo del copricerchio di €40(che ho pagato).

Azienda seria la consiglio. Aeroporto Verona, Personale cordiale e disponibile. Alla riconsegna del veicolo mi sono stati addebitati 25 euro per la pulizia ma comunque l’ho reputato congruo visto che ero stato avvertito prima della politica, e in ogni caso 25 euro sono più o meno quanto avrei pagato comunque io per farla pulire.

Terrible service. If you look at reviews on other platforms you will see their reputation. My flight was delayed by one hour. I waited for 20 minutes at their desk while they dealt with another customer. They said I was over an hour late and therefore a 'no show' so my booking was cancelled. They thought they had a stranded traveller at 10pm in Verona who they could rip off and told me that to re- book would cost €440 for the six day hire (my original booking was €70). Luckily my hotel was only five minutes away so I told them to *** themselves. I used Italy Car Rental instead who were great.

terrible customer service.
I was fined for scratches that were already present on the car as shown in the document that they send me by email when I collect the car.

Noleggio presso aeroporto Verona, veloci, gentili pratici e corretti. Auto quasi nuova, nessun tipo di problema. Vi assicuro che non è una cosa del tutto scontata….torneremo.

Unser Flug Hamburg Verona war deutlich verspätet,. wir konnten aber aus dem Flugzeug heraus keinen Anruf in Verona machen, um die Verspätung mitzuteilen. Natürlich gibt es im Mietwagenterminal einen großen Bildschirm, der die Verspätung angezeigt hatte. Am Schalter teilte man mir mit, der (bezahlte) Wagen sei nicht mehr verfügbar, auch alle anderen Fahrzeuge bereits weg. Also mußten wir für eine deutlich höhere Summe bei einem anderen Anbieter mieten. Die Mitarbeiter dort begrüßten uns mit breitem Grinsen, wir waren wohl nicht die einzigen an diesem Nachnmittag. Meine Beschwerde ergab nach wochenlanger Prüfung, dass eine Erstattung aufgrund der Vertragsbedingungen nicht nötig sei. Auch Check 24 hielt sich bei meiner Beschwerde bedeckt.
Sicher kein weiteres Mal !

ho prenotato una vettura per il periodo dal 31.12.2025 al 05.06.2025 tramite il sito nel periodo in cui c'era la promozione Black Friday che includeva oltre allo sconto anche la possibilità di avere secondo guidatore gratuitamente. siamo arrivati al banco check in e il dipendente ci dice che non era incluso il secondo guidatore, dopo aver insistito e aver fatto vedere lo screenshot della promozione black friday mi ha inserito il secondo guidatore. inoltre ci dice che è necessario noleggiare anche le catene da neve perchè a GENNAIO a Verona la macchina ha le gomme ESTIVE. la macchina era senza tappetini e soprattutto dal lato guidatore il piede scivolava con rischio di causare qualche incidente. e per finire, il mio compagno non esperto, ma che comunque si intende un po' di macchine guardando nel cofano motore ha visto che avevano tolto la protezione inferiore del motore (un pannello di plastica) e quindi se avessimo preso una pozzanghera avremmo fatto danno alla macchina e avremmo dovuto pagare (anche se avevamo la copertura gold le parti meccaniche non sono incluse nella copertura). eppure avevo prenotato con viaggiare rent a cagliari e ci eravamo trovati benissimo...

Avoid – dishonest return process and inflated charges

Check-in was smooth and friendly. We arrived in the evening and were told to video the car before leaving, which we did.

The return process was completely unacceptable. No staff were outside, so we went inside. Two men then came out and carried out the most excessive inspection I have ever witnessed — crawling under the car with torches and scrutinising every inch, clearly looking for something to charge us for.

They eventually claimed a tiny scratch at the very top of the vehicle, consistent with a light brush from a branch and completely invisible on our return video in both daylight and night conditions. It was obvious they were determined to find an issue, particularly as we had not taken their full insurance cover.

We repeatedly asked to speak to a manager and were told the man dealing with us was the only person available. He then stated the second man present was from a different rental company, which is highly concerning during a damage inspection.

We were initially told the charge would be €250, which was then changed to €250 plus VAT, yet we were charged €350. VAT in Italy is 22%, which does not justify this amount. When questioned, no clear explanation was provided.

Another couple returning a vehicle at the same time reported similar issues and stated they would never use this company again.

This felt like a deliberate attempt to extract money at return. I would strongly advise avoiding this rental company in Verona.

I booked and paid for a rental car in advance with Viaggiare Rent trough EnjoyTravel.com. The confirmation voucher stated the following:
Start of rental: 5 December 2025, 12:00
End of rental: 10 December 2025, 12:00.

My flight was slightly delayed, so I arrived at 13:30. However, when I arrived at the Viaggiare Rent desk at Verona Airport, the representative informed me that my booking had been cancelled and that I needed to contact EnjoyTravel.com, the broker. The representative was not at all sympathetic with my case and just kept watching his mobile phone. I was stranded at the airport.

According to the company, the car had to be collected within 59 minutes of the start of the rental period; otherwise, it would be considered a 'no-show' and the rental would be cancelled without a refund.

I am wondering how this is possible. I had paid the full amount in advance for the car, so it should have been available on site, even though I was slightly late. I believe this has happened to many other customers, causing them to lose time and money, not to mention the negative consequences.

Car tyre exploded while driving which caused me to swerve and the back tyre hit the kerb. The tyre pressure was low and was on my way to find a petrol station to inflate them then the tyre blew out, no water for the windscreen and it wasn't clean. Me and my friend were clearly shook up. Viaggiare totally denied they were at fault as clearly they never checked the vehicle. They charged me for roadside recovery over €400 and then tried to charge another €400 for 2 tyres. Do yourself a favour stay away from this company absolute scammers.
While I paid for roadside recovery I never paid for the tyres as I had no money left. I offered to pay for tyres once I got my deposit back. That was back in October 2025, its now December 2025 and never seen a penny of my €685 deposit. Even after 2months of emails and phone calls. I'll never visit lake garda again.

Oficina de Verona Catullo. Recogida muy rapida y eficiente, no recuerdo el nombre de la persona pero muy amable. Coche nuevo y limpio como pactado. Entrega rapida y sin problemas. Cortesia y eficiencia de parte del empleado Giandomenico. Absaolutamente aconsejable.

Auto noleggiata aeroporto di Verona. Alcune incomprensioni risolte facilmente grazie al signor Giandomenico che ha dimostrato competenza e professionalità.
Complimenti.

Tariffa favorevole. Mezzo nuovo e personale fantastico

PROBLEMA GOMME ESTIVE FUORI LEGGE!!! Una cosa incomprensibile: noleggi un auto che pensi essere in regola invece monta gomme estive quando dal 15 novembre vige l obbligo di gomme invernali perciò sei costretto ad avere a bordo le catene ...che però te le fanno pagare extra. Generalmente bene i ragazzi all accettazione all aeroporto di Verona.

A empresa foi rápida no atendimento e com preço competitivo. Elogio o rentcars.com, pois encontra os veículos mais vantajosos.

Personale preparato, cordiale ed esaustivo per il disbrigo pratiche

Prenotazione semplice e procedura molto veloce al momento del ritiro del veicolo

Molto professionali

Mi experiencia sintiéndolo mucho es negativa, para recoger espera de una hora , para entregarlo lo mismo , pero aparte es que después de dos meses van realizando cargos a la tarjeta por gastos de administración , que según ellos son por multas y han identificado, les pido las multas y las fotos correspondientes y no dan señales de vida no contestan , muy negativa la experiencia
Aparte comentarle que el coche sucio por dentro y por fuera , la información recibida por los empleados nula , solo que se firme y sin dar tiempo a leer el contrato , las presuntas multas perdonen que les diga las tienen que adjuntar porque esos cargos no los asumo , quiero la devolución de los cargos realizados indebidamente