Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing q... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Se mer
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Getting quotes for my rescue dogs insurance, i spoke to many pet insurance companies and Vetsure were by far the friendliest, most informed, personable company I spoke to. Jodie and Ally were extremel... Se mer
I recently took out cat insurance with Vetsure and everyone I spoke to there were kind, courteous, and efficient. In particular Eva and Joanne both of whom were very helpful. The insurance itself... Se mer
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Företagsinformation
Skrivet av företaget
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Skrivet av företaget
Kontaktuppgifter
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Storbritannien
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Utmärkt
1 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Insurance Company
Great insurance company, very friendly staff who are willing to help. Fortunately not had to make a claim but if I do I will report back on my experience, no doubt it will be fine though!
25 november 2025
Svar från Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Easy to do and great price
Got through our vets and 10% off
Great price for our puppy
25 november 2025
Svar från Vetsure Pet Insurance
Hi Emma,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Svar från Vetsure Pet Insurance
Hi Claudia,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
i keep getting text telling me to sort…
I would like to say that I have had a call from Vetsure and a lovely lady has sorted it allout forme, for some reason my email was playing up, I have now got all the documents i need and little Loki is fully covered.
I keep getting text telling me to sort the insurance out, i have had noting to say it uis stored even though the direct debit is active and on my list of DDs, i have heard nothing about the puppy hamper i was offered and have had no emails to say the insurance is set up and active!!!!!!
24 november 2025
Svar från Vetsure Pet Insurance
Hi Fiona,
Thank you for taking the time to update your review. We’re really pleased we were able to get everything resolved for you over the phone and that you were happy with the outcome.
If you need any further assistance in the future, please don’t hesitate to get in touch, our team will always be happy to help.
Kind regards,
Kelly and the Vetsure Team
So glad we took pet insurance out with…
So glad we took pet insurance out with vetsure pet it’s so easy to claim if your pet gets ill I would definitely recommend them
16 november 2025
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi Pauline,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Our Springer needed a ct scan on his…
Our Springer needed a ct scan on his legs following major surgery which was carried out by our vet.
My vet contacted Vetsure regarding the costs of the scan and it had been agreed and paid within a week. You can't ask for more than that!
22 oktober 2025
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi Owen,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
it was the first time I had claimed for…gizmo so I’m going to call it gizmo
it was the first time I had claimed for gizmo so needed help which Donaldsons was really helpful filling in forms for me and I was suprised how quick the claim was dealt with and money refunded into my account
4 augusti 2025
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi Lesley,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Gizmo’s journey.
Kind regards,
Kelly and The Vetsure Team
Easy to insure with helpful operator…
Easy to insure with helpful operator over the telephone.
25 november 2025
Svar från Vetsure Pet Insurance
Hi Valerie,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
The lady was very polite explaining …
The lady was very polite explaining the cover .
25 november 2025
Svar från Vetsure Pet Insurance
Hi Sheila,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Svar från Vetsure Pet Insurance
Hi Robert,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thank you for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
It was quick and easy.
It was quick and easy to insure our cat. We now have peace of mind knowing he is covered by insurance if anything should happen to him.
24 november 2025
Svar från Vetsure Pet Insurance
Hi Angela,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Good service all round
24 november 2025
Svar från Vetsure Pet Insurance
Hi Linda,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thank you for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly and The Vetsure Team
Very friendly and professional lady…
Very friendly and professional lady took me through the different policies, didn’t feel under pressure. I’ve used Vetsure previously and everyone I spoke to was very helpful.
For some reason the emails you send me are impossible to read as for example, PDF’s cover the main text and the Direct Debit Details are completely obliterating the main guarantee. For some reason this only happens with emails from Vetsure.
22 november 2025
Svar från Vetsure Pet Insurance
Hi Susan,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thank you for raising the issue of the emails with us, we will look into this further.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Svar från Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
How helpful they are.
I am very pleased with the people i spoke to they were very helpful and they explained everything to me witch i could under stand so thank you.
11 november 2025
Svar från Vetsure Pet Insurance
Hi Mary,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
A lovely team of people
A lovely team of people. When my young cat passed away I was sent a lovely card all signed by the Insurance Team and some seeds to plant, I was so touched by this, very thoughtful.
11 november 2025
Svar från Vetsure Pet Insurance
Hi Tracey,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Kelly
The Vetsure Team
Svar från Vetsure Pet Insurance
Hi Emily,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
Read the small print! Cats over 8 years old not covered for death
Please please please read the small print with your policy! The front wording on mine said I was covered for death of my pet with no indication of any exclusions which is incredibly misleading. They will not pay out on a cat who is over 8 years old and customer service are very unhelpful, especially shocking when I was trying to deal with the sudden loss of my cat.
I have taken this to the Financial Ombudsman who have happily taken my case and were incredibly helpful. Vetsure did respond to my case but totally ignored my query about their misleading wording which was another disappointment.
I just want to make sure other people are not taken in by their misleading cover table on their policy.
4 november 2025
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi Katherine,
Thank you for taking the time to leave your review, and we are truly sorry to hear about the loss of your cat. Losing a pet is incredibly difficult, and we understand how upsetting it must have been to discuss your policy at such a time.
We understand your case is currently with the Financial Ombudsman, and we will of course continue to cooperate fully with their review. If there is anything further, we can do to assist you in the meantime, please do not hesitate to reach out to us directly.
Kind regards,
The Vetsure Team
Think Twice Before Choosing VetSure!
I don’t usually leave reviews, but this is something I wish I’d known before taking out pet insurance.
Vetsure’s process is confusing and inconsistent. The questions they ask during setup can change depending on who you speak to, and important details are often missed. That matters, because any previous vet visit, even something minor like a puppy being sick once, can later be used against you. They may treat it as a symptom and label it a pre-existing condition, even if your pet was never diagnosed with anything.
Claims are denied based on vague notes and assumptions, not actual veterinary evidence. And when you try to challenge it, the customer service is just as frustrating. You’re passed between departments, given conflicting information, and left feeling like no one’s actually listening. It’s exhausting and unfair.
If you’re new to pet insurance, it’s easy to get caught out by unclear wording and a lack of transparency. I trusted VetSure to be fair and clear. They weren’t.
If you’re considering them, don’t.
30 oktober 2025
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi Bonnie,
Thank you for taking the time to share your feedback - we’re sorry to hear that you’re disappointed.
We would like to assure you that our declaration questions remain consistent for all policyholders and are a standard part of our policy setup process. These questions help us ensure we are able to provide accurate information and support from the very start of each policy.
When assessing claims, we do not make assumptions. All decisions are based solely on the veterinary clinical notes provided to us. If any information is unclear, we always seek clarification directly from the treating vet. In your case, the vet confirmed that the treatment was linked to a pre-existing condition. As a result, and in line with our policy terms and conditions, the claim was declined.
We appreciate that this was not the outcome you were hoping for, and we truly understand how frustrating this can be. Our aim is always to treat every claim fairly and consistently, based on the information available to us.
We understand you have decided to cancel your policy, however if we can be of any further assistance please do not hesitate to contact us.
Kind regards,
The Vetsure Team
I have made a number of claims and the…
I have made a number of claims and the process has been extremely well organised, my vet makes the request and I authorise, every time I have rung the phone is answered promptly and the issue resolved. Nice people to do business with.
21 augusti 2025
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us - we’re so pleased to be part of your pet’s journey.
Kind regards,
Kelly
The Vetsure Team
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