Vetsure Pet Insurance Omdömen 1 121

We had to make a claim some time ago and VetSure exceeded all expectations. Quickly resolved with no issues.
Recently needed to discuss a new policy; the uk based team (we spoke with Allie and Chelsea) both really went above and beyond to help. Ensuring we went forward with the correct level of cover with all aspects explained clearly and concisely.
Can recommend VetSure whole heartedly.

Very straighforward to add my cat, and eveything very well explained.

Appalling customer care. Been with the company for nearly a year. I had been with another pet health company five years previously and I have never encountered such unprofessional ineptitude and excuses. Cut off when on the customer care phone support when they are supposedly supporting. Poorly trained staff. Combative in emails when I am emailing complaining about my service received such as missing orders of subscription vet medication. My delivery orders do not arrive and I do not recommend this company. Avoid.
I had to make sure I was refunded through my bank. As I had woeful excuses from Vetsure for my delivery charges being refunded into my account and this wasn't prompt. I was told 10 to 15 days for refund. I had to ask customer service several times where it was 16 days later it was refunded. I had by then had monies returned via my bank for subscription payments which as I had not received my vet medications on at least two occasions was refunded via the bank the same day. The bank also advised I have a complaint lodged with the Financial Ombudsman financial watchdog. Which is ongoing.

Been with Vetsure for over 10 years now on recommendation from my vet. But in the past 3 years they have increased their costs dramatically. Above inflation and when I discussed with my vet they wanted me to forward my policies so they could look into. I have found other companies offering similar services for less. I have not changed yet but am in the process of comparing I would advise anyone looking into pet insurance to shop around. I am currently paying £100 a month for a 3 year old dog with no ongoing health issues.

Harry Scott handled my query quickly and efficiently and replied within a couple of hours. No waiting 5 days just for a reply saying they'll get to me within 14 days! Thank you. The refund was only negligible really but its one less thing for me to think about after the sudden loss of our beloved dog.

Such helpful, caring, friendly people. It's a pleasure to find a company that lets you speak to a real human being. I can't recommend Vetsure highly enough.

Jodie was so helpful, explaining the different options available and making sure I was happy with my final choice. I wasn't rushed or pressurised and she pointed out aspects of the insurance that I hadn't understood. Choosing pet insurance can be really confusing so it's definitely worth a call, as Jodie took all the stress out of it.

Our cat was very sadly hit by a car, and following emergency treatment passed away. This was a really awful time for us, however VetSure made the process a lot smoother and took the financial stress away. I paid for our cat’s treatment upfront as I wanted him to be individually cremated. Our vets submitted the claim form and within a week VetSure had made contact to sort everything out for us. It was hassle free and they went above and beyond in sending a condolences email, along with a hand written and signed (by the whole team!) card and small gift. This really was not expected but hugely appreciated. Thank you VetSure team, you made this awful time that little bit easier.

Fortunately I have not had to use Vetsure yet. But the fact that they insure older pets makes them stand out in my eyes. They even sent one of my cats birthday wishes as he is nine today.
Well done Vetsure keep up the good work.

Ally was very professional and made sure I understood everything . She went through different policies and explained each one .. a credit to your company

Vet sure has bought peace of mind to us knowing that all of our dogs needs are taken care off. No worrying about the cost of vet care. All of our claims have been easy and gone smoothly.

Very good pet insurance for my cat , the claim for his tail injury was processed very quickly, really impressed with this company , my husband uses the same company for his dog insurance and always get excellent service

Excellent customer service - as always. Polite and knowledgeable call handler

My 15 year old dog was put to sleep on the 1st July 2025 payments were taken on the 9th July for flea and worm treatments ... I have rung the vet today 3rd time to ask for update ? .... still being procesed 6.8.2025? Not good service. Vetsure have had both my labs for 15 years + @ £39 per month for fleas worm treatments.

I spoke to a lovely lady called Ally who was very informative, clear, beautiful speech and made everything very easy.to understand . This is my second policy for my pets with vetsure and I would highly recommend them.

If they are efficient prompt with a no nonsense way of explaining things

Our cat got a uterus/ womb full of puss and required emergency hysterectomy and treatment. Our vet filled the claim for a small fee and we only paid the excess which was very reasonable without having to claim back. Vetsure excellent. Last year when our previous cat died they were lovely and compassionate and refunded the time difference with no fuss and even got us a sympathy card. Would definitely recommend and we pay monthly for no extra charge for both cat and dog

Dealing with the Vetsure team is always so easy - it's quick, simple and the money has always been paid out super fast. On the few occasions when I have had to speak someone, they have always been incredibly kind and helpful especially when circumstances have been difficult. I can 100% recommend them.

We have been with Vetsure for around 6 years now and every time has been easy. Our practice is a Vetsure partner, meaning whenever considerable treatment is needed, the claims process is super fast and super easy. I only need to pay the excess. We've made 3 claims for 1 dog and our premium only rose due to her age which is understandable.

The most recent claim was dental and this was identified by our Vet and immediately referred to Vetsure who pre-approved treatment. No other insurer would do this.

We've now insured our new Labrador with them and hopefully he won't need a claim, but if he does I know it'll be easy.

I would 100% recommend Vetsure if you want peace of mind, complete cover and ease of claiming.