Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing q... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Se mer
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Getting quotes for my rescue dogs insurance, i spoke to many pet insurance companies and Vetsure were by far the friendliest, most informed, personable company I spoke to. Jodie and Ally were extremel... Se mer
I recently took out cat insurance with Vetsure and everyone I spoke to there were kind, courteous, and efficient. In particular Eva and Joanne both of whom were very helpful. The insurance itself... Se mer
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Företagsinformation
Skrivet av företaget
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Skrivet av företaget
Kontaktuppgifter
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Storbritannien
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Utmärkt
1 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ally agreed to call me back in 2025…
Ally agreed to call me back in 2025 after i messed up my dog insurance and today she did as she had promised . Ally helped me find the best insurance plan with them for me and my dog Edna. It was quick and easy and I am glad I spoke to her as she linked up another service I currently have through vetsure.
20 mars 2026
Svar från Vetsure Pet Insurance
Hi Carly & Alice,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Edna’s journey.
Kind regards,
Kelly and The Vetsure Team
Super helpful
Super helpful. Answered all my questions and explained in a no nonsense way I could understand. Excellent, helpful, polite, understanding & knowledgeable. Wouldnt it be nice if everyone could be as great & make things as painless and simple as this!!
18 mars 2026
Svar från Vetsure Pet Insurance
Hi Louise,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Arthur and Peggy’s journey.
Kind regards,
Kelly and The Vetsure Team
Positive experience.
Positive experience enquiring about and then purchasing pet insurance over the phone. Pleasant, helpful and knowledgeable customer service.
16 mars 2026
Svar från Vetsure Pet Insurance
Hi Maureen,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you with a quote and policy for Elsa. We’ll be sure to pass on your kind feedback to her.
Kind regards,
Kelly and The Vetsure Team
Vetsure have the kindest most…
Vetsure have the kindest most professional and understanding customer services I have dealt with. We received a lovely card when our cat passed, a genuine company who care. The insurance is excellent value for money and easy to claim when you need to.
16 mars 2026
Svar från Vetsure Pet Insurance
Hi Sarah,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Kelly
The Vetsure Team
Good communication all the way through…
Good communication all the way through my claims and super speedy payment for all of them except the excess. I like speaking to a real person who has veterinary knowledge so they understand exactly what I’m going through with my beloved dogs. Thanks Vetsure! I thoroughly recommend.
20 februari 2026
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi Nicola,
Thank you so much for taking the time to leave us a review. We’re delighted to hear that you’ve had such a positive experience with Vetsure and that the team has been able to help you with your claims.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a great deal to our team.
Thanks again for choosing us. We wish Bertie and Mabel all the very best, and a speedy recovery to Mabel.
Kind regards,
Kelly and The Vetsure Team
Impressed Yet Again !
Over the last few years, I have left very positive reviews for Vetsure and am very happy to leave yet another ! Reggie has been extremely poorly, each time I've rung Vetsure, I've been blown away with the kindness of the customer service agents. Today, Hilary is the star. Having just had Reggies diagnosis, I was a little bit emotional but she was so empathetic and so sweet. But of course, an excellent customer service is just a part of having to deal with insurance companies, quite often a huge headache but again, Vetsure come out on top, easy to make claims and fast payments into my bank account. Unfortunately, I have had to make several claims over the years and they have never let me down. Not sure how many other insurance companies could compare to Vetsure's high standard. Highly recommend.
11 mars 2026
Svar från Vetsure Pet Insurance
Hi Carolyn,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure over the last few years and that Hilary was able to help you with your most recent call. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again, and we hope Reggie feels better soon.
Kind regards,
Kelly and The Vetsure Team
Very easy to set up
2 mars 2026
Svar från Vetsure Pet Insurance
Hi Ian,
Thank you so much for taking the time to leave us a review!
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Hector’s journey.
Kind regards,
Kelly and The Vetsure Team
Svar från Vetsure Pet Insurance
Hi Jennifer,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jessica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Whiskey’s journey.
Kind regards,
Kelly and The Vetsure Team
it was difficult to follow
after a chat with the company it is now sorted thank you it may of been the scan app
2 mars 2026
Svar från Vetsure Pet Insurance
Hi Tracey,
Thank you for taking the time to update your review. We’re really pleased we were able to get everything resolved for you over the phone.
If you need any further assistance in the future, please don’t hesitate to get in touch, our team will always be happy to help.
Kind regards,
Kelly and the Vetsure Team
Great service
The lady I spoke with was lovely, she made everything easy. All 4 of my dogs are insured with vetsure.
2 mars 2026
Svar från Vetsure Pet Insurance
Hi Catherine,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Dobby, Dotty, and Daphne’s journey.
Kind regards,
Kelly and The Vetsure Team
Svar från Vetsure Pet Insurance
Hi Cheryl,
Thank you so much for taking the time to leave us a review!
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Marley and Omega’s journey.
Kind regards,
Kelly and The Vetsure Team
Highly satisfied customer
Making a claim for the treatment of my dog was straightforward, there was one form to complete. After submitting the claim form I was kept informed with updates regarding the progress of my claim and payment was made quickly.
6 februari 2026
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi Melanie,
Thank you so much for taking the time to leave us a review. We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your recent claim.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Friendly and helpful staff and caring…
Friendly and helpful staff and caring vets.
27 februari 2026
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Settlement of claims
We have been with Vetsure for the last 2.5 years and so far, all our claims have been settled very quickly.
3 mars 2026
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi Jemimah,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your claims.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Jodie helped me with our cat pet…
Jodie helped me with our cat pet insurance we have 2 cats
Jodie was brilliant explained everything in great detail
The price was a fair price for the cover offered
All I can say brilliant professional service
4 mars 2026
Svar från Vetsure Pet Insurance
Hi John,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you set up your policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Mia and Naxo's journey.
Kind regards,
Kelly and The Vetsure Team
Excellent experience
Excellent experience. Claim was accepted immediately and payment made directly to our vets. Would highly recommend
18 februari 2026
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi Alexandra,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your recent claims.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
The best insurance company by far
The best insurance company by far. Claiming is easy, straight forward and is exactly what it says on the tin no hidden small print. Super friendly staff and claims go through within a week.
25 februari 2026
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi Jade,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure and that the team have been able to help you with your recent claims. We’ll be sure to pass on your kind feedback to the team.
Thanks again for choosing us.
Kind regards,
Kelly and The Vetsure Team
Insurance enquiry for Freckles
Insurance enquiry for Freckles
Jake was extremely patient. kind.helpful and very informative. After a full explanation of what was covered within the policy and costings I happily agreed to use Vetsure with the additional bonus of them supporting our local vets here in Yate Bristol.
17 februari 2026
Svar från Vetsure Pet Insurance
Hi Mary,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us. We’re so pleased to be part of Freckles’ journey.
Kind regards,
Kelly and The Vetsure Team
Svar från Vetsure Pet Insurance
Hi Deb,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Thorkell, Ember and Jaspar’s journey.
Kind regards,
Kelly and The Vetsure Team
Just insured my puppy with them very…
Just insured my puppy with them very quick and kind customer service i have my other dog insured with then aswell
2 mars 2026
Svar från Vetsure Pet Insurance
Hi Barbara,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Harmony and Hope’s journey.
Kind regards,
Kelly and The Vetsure Team
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