Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing q... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Se mer
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Getting quotes for my rescue dogs insurance, i spoke to many pet insurance companies and Vetsure were by far the friendliest, most informed, personable company I spoke to. Jodie and Ally were extremel... Se mer
I recently took out cat insurance with Vetsure and everyone I spoke to there were kind, courteous, and efficient. In particular Eva and Joanne both of whom were very helpful. The insurance itself... Se mer
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Företagsinformation
Skrivet av företaget
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Skrivet av företaget
Kontaktuppgifter
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Storbritannien
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Utmärkt
1 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It’s good to talk rather than just fill in forms.
It was good to be able to talk to a knowledgeable person when deciding what level of insurance to buy. I am glad that I was given the option to talk a representative rather than fill in forms on line. Of course one never knows how good the insurance company are until you need to make a claim.
30 mars 2026
Svar från Vetsure Pet Insurance
Hi Robert,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie was able to help you set up your policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Winston and Clementine's journey.
Kind regards,
Lee and The Vetsure Team
Svar från Vetsure Pet Insurance
Hi Grant,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Abigail was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Archie’s journey.
Kind regards,
Lee and The Vetsure Team
Kind, compassionate and professional.
Today I phoned to cancel my vet plan insurance which is run by Vetsure as my elderly cat had passed away.
I was treated with such kindness and compassion that I will definitely consider changing my current pet insurance with Many Pets over to Vetsure.
2 april 2026
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi Jacquelyn,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
customer service
2 april 2026
Svar från Vetsure Pet Insurance
Hi Jennifer,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure. Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Vetsure Pet Insurance
From the start of the call, Ally was friendly, professional and knowledgeable about the insurance details. I feel everything I wanted to know was explained and I didn't need to ask anything. Highly recommend Vetsure. My pet has immediate cover which puts my mind at rest.
2 april 2026
Svar från Vetsure Pet Insurance
Hi Lynne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you with your new policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Teddy’s journey.
Kind regards,
Lee and The Vetsure Team
I dealt with a gentleman called Jake…
I dealt with a gentleman called Jake who was very friendly and very informative. Took his time and repeated details i didn't quite understand. Recommended
27 mars 2026
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi Joyce,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Fantastic lady helped me set up my…
Fantastic lady helped me set up my puppy pet insurance, talked me through everything in detail. Brilliant an asset to Vetsure Pet Insurance fantastic thank you so much
31 mars 2026
Svar från Vetsure Pet Insurance
Hi Sophie,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Tilly’s journey.
Kind regards,
Lee and The Vetsure Team
Ally the young lady was so lovely and…
Ally the young lady was so lovely and friendly,she went through everything with me,explained with detail,I definitely would give them a ring for a quote on insurance
30 mars 2026
Svar från Vetsure Pet Insurance
Hi Julie,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you with a quote. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Svar från Vetsure Pet Insurance
Hi Joyce,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Dizi’s journey.
Kind regards,
Lee and The Vetsure Team
Customer service team were extremely…
Customer service team were extremely helpful in guiding me through the options available for insuring our new puppy. A very positive and successful process!
25 mars 2026
Svar från Vetsure Pet Insurance
Hi Irene,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Sammy’s journey.
Kind regards,
Lee and The Vetsure Team
Great customer service
I was well informed by the knowledgeable advisor she went though every plan & I was able to pick the one that suited my pets needs most, very happy.
25 mars 2026
Svar från Vetsure Pet Insurance
Hi Laura,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Omi’s journey.
Kind regards,
Lee and The Vetsure Team
All explained to me really well
All explained to me really well, ease of setting up was spot on. Brilliant service and very knowledgeable staff.
24 mars 2026
Svar från Vetsure Pet Insurance
Hi Katie,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Franklin’s journey.
Kind regards,
Lee and The Vetsure Team
Great product for our pet.
A very easy process conducted over the phone with a knowledgeable representative.
24 mars 2026
Svar från Vetsure Pet Insurance
Hi Robin,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ada’s journey.
Kind regards,
Lee and The Vetsure Team
The operator was very kind and…
The operator was very kind and understanding with me, she explained everything so that I understood e everything about the policy
24 mars 2026
Svar från Vetsure Pet Insurance
Hi Gerarda,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Gymmy’s journey.
Kind regards,
Kelly and The Vetsure Team
Amazing service 👏
Service was just amazing, the lady I dealt with was so kind and caring.
Would highly recommend 😁
24 mars 2026
Svar från Vetsure Pet Insurance
Hi Tracey,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Teddy, Billy and Bella’s journey.
Kind regards,
Kelly and The Vetsure Team
Polite and easy to do over phone
We have a ex racer unfortunately we don't have much info on her history before we got her but we done what we can gone for accidental least she as some cover I got it explained over the phone the lady was polite and explained everything that came and either plans are not expensive it just certain things are not covered
24 mars 2026
Svar från Vetsure Pet Insurance
Hi Lynn,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you with your new policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bindi’s journey.
Kind regards,
Kelly and The Vetsure Team
Pointless
Would not cover treatment or emergency vet visit, subsequent pet being PTS because of passing comment on vets record which apparently counts as an existing condition. Will not be renewing, feel like pet insurance is pointless after our experience
16 januari 2026
Omdöme utan inbjudan
Svar från Vetsure Pet Insurance
Hi Helen, thank you for taking the time to share your feedback, and we are truly sorry to hear about the loss of your pet. We understand how incredibly difficult and upsetting this must have been for you.
We appreciate how frustrating it can feel when a claim is not covered, particularly in such distressing circumstances. While we always aim to support our customers as much as possible, there are occasions where we are unable to provide cover in line with the terms of the policy, including where conditions are considered pre-existing.
We would be happy to review this with you and offer further clarification on the decision. You can contact our team on 0800 050 2022 to discuss this further.
Kind regards,
Lee and The Vetsure Team
Went though everything I would…
Went though everything I would recommend to anyone that's looking for a dog or cat insurance
23 mars 2026
Svar från Vetsure Pet Insurance
Hi Kim,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Charlie’s journey.
Kind regards,
Kelly and The Vetsure Team
The lady I spoke to was sympathetic and…
The lady I spoke to was sympathetic and helpful and the whole process was quick and simple. I am reassured by the fact that Vetsure deal directly with the vet I go to.
16 mars 2026
Svar från Vetsure Pet Insurance
Hi Ann,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Karloff’s journey.
Kind regards,
Kelly and The Vetsure Team
They are really good pet insurance…
They are really good pet insurance definitely recommended 100%
20 mars 2026
Svar från Vetsure Pet Insurance
Hi Nicola,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Lily-Louise’s journey.
Kind regards,
Kelly and The Vetsure Team
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