Vertu Motors - Ford Newcastle Omdömen 

Friendly relaxed atmosphere with a good knowledge of the vehicle. Jack was exceptional with his warmth and helpful advice not pushy a definite asset to the company.

Brilliant service from start to finish from Sarah at Vertu Ford Newcastle.

Communication throughout the ordering, delivery and handover process was 1st class and highly recommend Sarah too.

The sales person lee Henderson made the whole experience enjoyable and my wife and I felt very relaxed in his company. He made easy work of explaining the vehicle .

Our old car died on us and we needed a new one pretty quickly. Sarah got me a test drive on a ford puma,i loved it, I wanted it so I bought it all within a week. You couldn't ask for better service. The additional choice of covering the alloys, tyre and scratch damage was a no brainer and very well priced. I'd highly recommend a visit ask for Sarah, she explains everything and had the patience of a saint! Thank you vertu!

Graeme handled our purchase with great efficiency and courtesy. We are very pleased with the new Puma EGen and the price and grants suited our budget

Exceptional Service from Jonathan Nesbit at Ford Newcastle

I recently had some work done on my car and was fortunate to be looked after by Jonathan Nesbit, the Used Car Manager at Ford Newcastle. From start to finish, Jonathan delivered a level of service that was nothing short of exceptional.
He was warm, approachable, and thoroughly professional—making the entire experience feel effortless. His communication was clear and timely, keeping me informed at every stage without me needing to chase for updates. The turnaround time was impressively quick, and the work was completed with precision and care.
What really stood out was Jonathan’s efficiency and attention to detail. He ensured everything was handled smoothly, and his proactive approach meant there were no delays or surprises. It’s rare to find someone who combines technical know-how with such genuine customer care.
Thanks again, Jonathan—your dedication and professionalism made a real difference. Much appreciated!

Ij

Helpful Honda showroom staff at Vertu Newcastle branch. Went for a test drive of a vehicle. Good experience and useful information given about different models. Arranged a deposit for purchase. All staff provided promised updates and advice through to collection of the new vehicle. Would definitely recommend.

Graeme made the experience smooth with no stress he really is a credit to you and I hope you appreciate him, I’ll definitely be coming back when I’m ready to buy another car.

Excellent service.
Sarah Creighton is a credit to your company...

Lee was great at making me feel at ease when purchasing my new car. Very knowledgeable and giving me space to make the decision for myself which was appreciated. I would certainly recommend going to ford vertu, Scotswood road branch.

People there were fantastic came all the way from Cambridge to pick up a car

Excellent service by Mark Spring. He made sure that I understood all aspects of the process and always kept me updated. He put me at ease from the start, was very efficient and professional. When collecting the car he ensured that I understood the controls. If I'm unsure about anything in the future I know that help will always be at hand.

We were truly delighted with the service we received at the shop. The team kept us continuously updated throughout the process, which gave us peace of mind. Even though it took a long time to finally receive our vehicle due to Ford’s delays, the excellent service and regular updates made the wait much easier. We highly recommend them!

Friendly, informative, relaxed and extremely helpful advisor, Adil who is an absolute pleasure to deal with

It was a great experience and a great company to do business with the staff especially lee Johnny and the desk gentleman forgot his name sorry went above and beyond I would highly recommend this company to do business with many thanks David

A very straightforward process from start to finish. Adil Haq the sales assistant was brilliant, no forceful selling, just a very genuine guy. Took me back to the train station when I came up to test drive and picked me up when I came to collect. Its a shame that other garages I visited didn't offer the customer service that Adil offered, nothing was too much trouble. I would thoroughly recommend Vertu Ford Newcastle and definitely recommend asking for Adil.

Top notch service from start to finish, No hassle all the hard work was done by Adil Haq who is a credit to Vertu! the whole experience was amazing, Thank you.

Came to look at car id found online and was great by Natalie. Normally I hate talking to salespeople as there Normally pushy and full a bull#*t however Natalie was fantastic wasn't pushy every question I asked she knew the correct answear but I feel if she didn't know it shed find out correct way. During sorting deal communication was fantastic with the manager aswell Jonathan. Very quick turn around will certainly be coming back for my next car. Thankyou

My first contact was with Laura at the Team Valley head office,she arranged my annual service at a very good price.She could not have been more professional,helpful and friendly,checking for any recalls,updates etc,many thanks Laura.
On arrival at Newcastle Ford,Amber and the lady sitting next to her at service reception greeted me,both were very professional,welcoming,friendly and informative.Service was completed as agreed while I waited,payment process was a breeze,everything conducted in a pleasant friendly manner.
The customer service was superb from first contact to completion on the day,can highly recommend to anyone.Many thanks,Laura,Amber and colleague.