Vemrent Omdömen 

When we arrived at our hotel in Rome, the representative from Vemrent had just delivered our wheelchair. He explained how to use it. We could not have explored Rome without it! We left the chair with the concierge at the hotel and Vemrent came to pick it up after we had left. Very convenient. Prior to our rental, we emailed them with our questions. They responded efficiently. We highly recommend Vemrent.

Speed and seriousness

Excellent service and convenience. I really recommend.

We have rented a mobility scooter for a week. Communication with the company was great, and we were looking forward to pick up the mobility scooter and use it during our vacation in Italy. We were supposed to use it on our first day of vacation in Rome, and then during the rest of the week outside of Rome. Since our flight was delayed, we arrived to Rome a day late, so besides checking that the scooter was working from the hotel storage room to the car, we didn't use it before leaving Rome. The day after our arrival, we took the scooter with us to the daily trip we have planned, just to find out it wasn't charged.... so we couldn't use it (in the past when we rented a mobility scooter it came fully charged, so we didn't think we needed to check it, but this was our mistake and I'm not blaming them for this). So for the day after, we made sure the scooter will be fully charged, and after turning it on it took like 10-15 minutes till it finally started to move. We used it for around 3 hours while we were traveling, and it was great. Then in the afternoon when we went to our second location of our daily trip, and tried to operate it again, it wouldn't start at all, not even after 10-15 minutes of waiting like we waited in the morning. We called their support, and did everything they told us to do- we made sure if was fully opened and locked, and that the small wheels are in the air and not touching the ground, we made sure the brake handle was released, and still a green light was blinking and the scooter wouldn't move. Eventually their support told us, they couldn't do anything beyond that, since we weren't in Rome (their technical support is limited to Rome), and that once we get back to Rome, they'll be able to help us, which was useless to us since we got back to Rome only on our last day of vacation.
we ended up paying over 200 euros (since we paid also for delivery and insurance of the scooter), for a 3 hours use of the mobility scooter. Our vacation was ruined, since we had to change our plans, because I wasn't mobile as we had planned.
Their answer after they picked up the scooter from the hotel, was that a technician checked it and it was working fine, and that it didn't work for us because we didn't release the brake handle. Of course we did!!! We have tried EVERYTHING!!! Maybe at the end we just left it with the handle not released after we have folded it, since we couldn't use it anyway.
They didn't take any responsibility, they didn't offer to compensate us, NOTHING!
So if you are planning to be just in Rome - you can rent from them, but if you are planning to be outside of the city as well, and use a mobility scooter, please keep in mind, that in case something will not work, your money will be wasted because they don't have any sort of technical support beyond the city of Rome, and they take zero responsibility for technical failures in their equipment

Punctual. Wheelchair was at hotel as promised.

It would have been nice to know that thete were no Saturday deliveries. We were informed on Friday that our scooter would not be delivered and our order was cancelled. We did not have a scooter for Sunday or Monday and most of Tuesday as scooter was delivered after we had left for the day.

Everything went perfectly. Wheelchair was dropped off and picked up from our hotels.

We have rented a mobility scooter for a week for my mother. Communication with the company was great, and we were looking forward to pick up the mobility scooter and use it during our vacation in Italy. We were supposed to use it on our first day of vacation in Rome, and then during the rest of the week outside of Rome. Since our flight was delayed, we arrived to Rome a day late, so besides checking that the scooter was working from the hotel storage room to the car, we didn't use it before leaving Rome. The day after our arrival, we took the scooter with us to the daily trip we have planned, just to find out it wasn't charged.... so we couldn't use it (in the past when we rented a mobility scooter it came fully charged, so we didn't think we needed to check it, but this was our mistake and I'm not blaming them for this). So for the day after, we made sure the scooter will be fully charged, and after turning it on it took like 10-15 minutes till it finally started to move. My mom used it for around 3 hours while we were traveling, and it was great. Then in the afternoon when we went to our second location of our daily trip, and tried to operate it again, it wouldn't start at all, not even after 10-15 minutes of waiting like we waited in the morning. We called their support, and did everything they told us to do- we made sure if was fully opened and locked, and that the small wheels are in the air and not touching the ground, we made sure the brake handle was released, and still a green light was blinking and the scooter wouldn't move. Eventually their support told us, they couldn't do anything beyond that, since we weren't in Rome (their technical support is limited to Rome), and that once we get back to Rome, they'll be able to help us, which was useless to us since we got back to Rome only on our last day of vacation.
we ended up paying over 200 euros (since we paid also for delivery and insurance of the scooter), for a 3 hours use of the mobility scooter. Our vacation was ruined, since we had to change our plans, because my mom wasn't mobile as we had planned.
Their answer after they picked up the scooter from the hotel, was that a technician checked it and it was working fine, and that it didn't work for us because we didn't release the brake handle. Of course we did!!! We have tried EVERYTHING!!! Maybe at the end we just left it with the handle not released after we have folded it, since we couldn't use it anyway.
They didn't take any responsibility, they didn't offer to compensate us, NOTHING!
So if you are planning to be just in Rome - you can rent from them, but if you are planning to be outside of the city as well, and use a mobility scooter, please keep in mind, that in case something will not work, your money will be wasted because they don't have any sort of technical support beyond the city of Rome, and they take zero responsibility for technical failures in their equipment.

Easy pick up and drop off. Walker was in excellent condition

Dropped off on time and collected on time! Every facet was was so easy, from booking to paying and delivery and pick up...all went so smooth without any headaches at all. Super easy and affordable!

Great communication.
Scooter was waiting for us at hotel as promised. Slightly different model as the one we ordered was unavailable so a refund for the difference in cost was made promptly.
Would recommend and would definitely use again

Wheel chair was at our hotel for my mother in law in advance of our arrival, great chair for her too! Thanks!

My mobility scooter was waiting for me when I arrived at my apartment in Rome. It worked wonderfully and enabled me to enjoy my vacation despite my injury. I was able to leave it in the apartment when I left for pick up the next day. The company was professional and I highly recommend it to others.

Delivered on time. Scooter performed as advertised. Great experience ! Thank you !

You were right on time and we had a great experience

So easy and affordable. Thankyou

We recently hired a powered wheelchair for a week, whilst on holiday in Rome. I can only describe the experience as horrible.
On the positive side, the wheelchair was at the hotel waiting for us on arrival, and it looked to be in good condition. That's where the positives end. The use of the wheelchair was paramount to enjoy our holiday, but was completely spoilt by the batteries running out after about 2 hours, or 6km despite being advertised for upto 32km. This meant we could only travel for about 30 mins from the hotel, then have to return to recharge the batteries for hours, or pay for a wheelchair accessible taxi to our destination and return.
We contacted them to ask for a replacement wheelchair, but they said they didn't have any. We asked them to replace the batteries, but they didn't have any. We asked them to get some, they stopped responding to our emails.
Looks good on the surface, terrible service and appliance.
DO NOT USE.

No funcionó ninguna scooter, una no funcionaba el cargador, otra se acababa la batería a los 300 metros, llegaron muy tarde a traerlas,estoy esperando la devolución del dinero. Me tocó alquilar unas sillas de ruedas, terrible

Hired two foldable mobility scooters for use in Rome. They were delivered and picked up from our Airbnb. We had a puncture in one and they replaced it a few hours after we called. Very prompt service. The mobility scooters were a life saver especially for my niece who had a broken ankle. Was very easy to order the scooters and service couldn't have been better. Would def recommend this company for anyone who has a relative with limited mobility.