Vemrent Omdömen 

Alquilé una silla de ruedas eléctrica para moverme por Roma entre el 14 y el 18 de octubre. Pagué 496 € por el alquiler de 5 días cuando, en realidad, iban a ser 4 de uso. Pagué además la fianza que me exigieron. Cuando llegué al hotel, la silla no había sido entregada. Después de varios intentos infructuosos, contacté con la empresa y me dijeron que, debido a un problema de software, no tenían disponible ninguna silla para mí. Les exigí entonces la devolución del dinero, me aseguraron que la realizarían de inmediato, y a día 19 de octubre, aún estoy esperando. Les he enviado dos correos y no he recibido respuesta para ninguno de ellos.

These people scammed me. They said my host cancelled my reservation and they never delivered the scooter I reserved and paid for. Not sure how a host can cancel a reservation they did not make or pay for when I am the customer? I asked them to fulfill my order or refund me and they stopped answering my emails after that. They kept the money but I filed a dispute with my CC. I asked my host if he spoke to them and he had not. Complete scam. Do not use this company.

I ended up going with Motion 4 Rent and they delivered same day last minute to get me out of a bind as my mother’s wheelchair was damaged in transport to our vacation rental so we really needed a rental. They use WhatsApp and were very responsive. They also picked up the scooter later at my request and did not charge me extra for the extra time and late pickup. They were super easy to work with.

ho noleggiato una carrozzina per un weekend a Roma. L'abbiamo trovata in albergo al nostro arrivo e l'abbiamo lasciata in reception al momento del check-out.
Ci ha senza dubbio svoltato il fine settimana e di sicuro ci ha tolto un pensiero non da poco

I am not satisfied. We asked for a service airport Transfer 31.3 for a wheelchair - 5 passengers - 6 suitcases - email sent 25.3 from me - answer from you 26.3 where you say you can provide service and ask for more info - to send paying link - and then nothing. This is not trustworthy and we are arriving tomorrow

Experiencia terrible. Alquilé una silla de ruedas, pero tuve que cancelar porque no pude cumplir con su requisito logístico de proporcionar el contacto del anfitrión.

El servicio se volvió imposible de prestar según sus propios términos, pero Vemrent se niega a responder a mis correos y está reteniendo el pago completo por un equipo que nunca entregaron. Esto es una retención indebida de fondos.

Cuidado con esta empresa. Si tienen un problema logístico, no les devolverán su dinero ni responderán.

Edito: Finalmente se han quedado con todo el dinero menos con los gastos de envio. Sin palabras.

La entrega no se pudo efectuar porque el anfitrión del apartamento no se quería responsabilizar de la devolución de la silla. No me devolvieron ni todo ni parte del dinero cuando realmente no dependía de mi la entrega de la silla.

I scheduled for a motorized scooter to be delivered to my apartment in Rome seven days before my arrival communication with the company was nonexistent. the day of the delivery. They told me that they tested the scooter and it did not work and there would not be a delivery.. obviously this really threw a wrench into our plans. They offered no further assistance. in the future I would not be using this company and I advise you to do the same

Excellent service. Great communication throughout with Vemrent and the delivery driver. Chair delivered on time and we were also given a quick demo on how to use it.
We hired the folding electric chair which arrived fully charged and was in 'like new' condition. A great chair for Rome, used it all day every day and it still had an almost full charge at the end of each night. Easy to fold, fits in a taxi if necessary (and the small lift in our building), robust and stable especially on hills and rough pavements. Can't praise it enough, wouldn't have been able to do the holiday without it.
A big thanks to Vemrent for a smooth and easy service and to the wonderful people of Rome for being so courteous and helpful - even the drivers !

Would leave a 0 if possible. They took payment upfront (should have know that was a red glad but they were recommended by my travel agent) & our wheelchair did not show up! We called and left messages but no one called us back. We tried emailing and no response. I don’t even know if they exist. Do not use! They will take your money & not provide the service.

In response to your reply. You could have reached out to myself or my dad if you had issues. If we needed to pay for a certain amount of days, that is fine. We would have rather had a wheelchair for my mother than had nothing at all. You didn’t even give us the opportunity to make that decision. You left my mother with nothing! You basically bait and switched us. Please refund my father & I will remove this review. That is the appropriate, professional & right thing to do in this situation. I have emailed a B Alvino from your company twice about this & have yet to receive a response.

They took a full payment and will not return it or respond to a cancellation. I canceled my order weeks ago and no one will return emails, calls, text messages or respond to chat on their website.

Apparecchio consegnato puntualmete e personale gentile e disponibile

Puntuali e competenti
Mi hanno spiegato tutto nei minimi dettagli. Nei giorni successivi all'inizio del noleggio li ho richiamati perchè non ricordavo alcune indicazioni e avevo dei dubbi e mi hanno dato assistenza.

Ci siamo trovati malissimo, abbiamo noleggiato il kinetec che dal tecnico non è stato spiegato bene (la gamba non è stata messa sull’attrezzatura quando spiegava) e quindi mia figlia ha svolto male gli esercizi per 15 giorni. Abbiamo chiesto un rimborso visto che abbiamo dovuto noleggiarlo di nuovo con un altra ditta ma ci è stato negato!

1 ETOILE EST DE TROP
HORRIBLE SERVICE
J AI COMMANDE UN DEAMBULATEUR
JAMAIS ARRIVE
MA PAUVRE MERE DE 82 ANS NE POUVANT PAS MARCHER A PASSE 3 JOURS D ENFER A ROME - ON A PRIS BCP PLUS DE TAXIS QUE PREVU CE QUI NOUS FAIT DEPENSER PLUS QUE PREVU ( AUCUNE PRISE EN COMPTE DE LENTREPRISE PAS LE MOINDRE PETIT GESTE ) ET NOUS NAVONS PAS PU NOUS DEPLACER TRANQUILLEMENT - J AI LAISSE DES TONNES DE MESSAGES DES EMAILS - PAS UN CONTACT - SHAME ON THEM - aucune competence et en plus aucune empathie -A FUIR

Apparecchiatura di ottima qualità, il personale è gentile e preparato, il servizio è svolto con efficenza, orario di consegna stabilito rispettato in pieno. Grazie. Consiglio

The foldable scooter was a lifesaver!!!
I was able to experience Europe better than I ever could walking!!
Transfer service was also very convenient and professional!!!

I confirmed the scooter I had booked for my 85 year old father a few days in advance and noticed my Hôtel of the scooter delivery. Vemrent emailed to confirm everything was in order. When I landed I received an email from them saying they tried to deliver the scooter but the hotel had no reservation and because the hotel had stairs they couldn’t make the delivery and therefore considered the order cancelled. They offered no alternative and so far have not mentioned a refund. Considering they offer such a critical service that you only book when you really need physical support, their disgusting customer service is shocking. I am not from Rome. I live in London. Considering they are Rome based you think they would ensure they know the hotels and issues with delivery in advance and offer alternatives to a clearly needed support solution. When I asked for a wheelchair, they said they couldn’t provide that either. My Dad will spend his weekend in Rome in the hotel room. Thank you for ruining his first holiday since my mother died.

J'ai utilisé le service de location de chaise roulante de Vemrent dans le cadre de mon séjour à Rome pour les vacances. Le service est très pratique puisqu'il permet de réaliser la livraison et la collecte du fauteuil roulant. Cela est très facile. Vous réalisez votre location via leur site internet et choisissez le lieu de dépôt du matériel. Attention, prévenez en amont votre hôte/hôtel de la location du matériel car Vemrent échangera directement avec eux pour la livraison et la collecte.

The wheelchair worked great for a tour of Italy. It was a little tired and used though. It had a broken foot strap and a well used seat pad.

A Shameful company!

I found out about VEMRENT searching for an electric scooter in Rome for my aunt who has reduced mobility.

We wanted to hire the service for three days (tuesday 08/08 to thrusday) that she would be in Rome.

At the time of making the payment, the page froze and did not issue an order confirmation, so I assumed that the reservation had not been made and since the costs are very high, €100 for three days, plus a retaining deposit of €142 we decided not to try again.

To my surprise, on tuesday 08/08 an employee contacted me telling me that they had come to the hotel to deliver the scooter but we were not there so they had to leave. I tell him that there must have been an error because the order had not been confirmed on the website and therefore I was not waiting for the scooter. This person does not reply back nor contact me again.

Three days later I contact these people because I was charged €242 in my bank, and they tell me that they will not refund any money because due to company policies I had to cancel 24 hours in advance... So, I had to cancel in advance an order that I did not know about in first place, plus WITHOUT PROVIDING THE SERVICE they had retained €142 deposit, which I had to request to get back.

it’s a shame these people have a company towards the public with such mafia management. They stole me 102€ and I highly request people not to hire any service with them, they just want your money, either giving you a service or not.