I couldn't fix the issue myself because the passport number image was loaded incorrectly, but when I contacted customer service, they fixed it the next day. Also, I accidentally pressed Enter after pa... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Anne bana her konuda cevap verdi . Amsterdam da bir alışveriş yaptık. Tüm Herşey okeylendi. Ama limana geldiğimizde gümrük satıcının bizi sisteme kayıt etmediğini bildirdi. Ne yazık ki tax free alamad... Se mer
Waardeloze app. Ik kon een verlopen paspoort niet updaten met mijn nieuwe paspoort. Hierdoor kon ik de claim niet afmaken en dus geen BTW terugkrijgen.
Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
VATfree.com simplifies tax-free shopping for international travelers in the EU, helping tourists, diplomats, military personnel, expats, and international students reclaim VAT on their purchases. Our streamlined process ensures that VAT paid at the point of purchase can be recovered after exporting the goods. With an intuitive mobile app and website, we guide travelers every step of the way, making VAT refunds hassle-free and accessible, with minimal paperwork. At the same time, we help retailers maximize the benefits of tax-free shopping to enhance customer satisfaction and boost sales. Whether you’re exploring the EU or running a retail business, VATfree.com is here to make tax-free shopping easy, efficient, and rewarding!
Kontaktuppgifter
Beurs van Berlage, Damrak 373, 1012 ZJ, Amsterdam, Nederländerna
- vatfree.com
- support@vatfree.com
- vatfree.com
4,1
Bra
103 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not as good as they promise
It is now some five months from filing my refund claim with Vatfree. I've had three rounds of emails indicating progress and even one round of credit card refund that was cancelled (apparently Vatfree wanted to renegotiate between the stores head office and the country branch) but actual payment has still not been made. There were no issues with the store approving the refund.
To add insult to injury, the amount offered for refund amounts to just 55% of the actual tax paid (or a 45% service fee), this despite the Vatfree promise of a 28% service fee.
Communication has been patchy at best.
My experience strongly suggests going with another refund provider- another claim lodged at the same time with GlobalBlue was paid out within 4 weeks.
Update- now after just over six months I have received a full refund along with an apology from the company. But this is obviously far too long for a transaction with a recognised store in the company's network and all paperwork filed without errors. While nice to get the attention- finally- of more senior staff it required a lot of persistence on my part.
13 mars 2024
Omdöme utan inbjudan
Svar från Vatfree.com
Hi Carl,
Thanks a lot for sharing your experience with us.
We understand this was very frustrating for you and we're truly sorry you had to go through this.
Indeed, this was our first time processing a claim for this store and it resulted in some delay in payment. Furthermore, there was a bug associated with your request which created some additional difficulties, like displaying the wrong refund amount. All in all, we understand this was extremely disappointing and we're very sorry for the inconvenience this has caused.
In an attempt to make up for this we refunded you the full VAT amount without charging our usual service fee (28% with a maximum of 80 EUR). Thankfully, you recently confirmed the amount was received in good order. We hope that we solved the situation in a manner acceptable to you.
Despite this setback, we hope you'll consider giving our services another chance in the future. We're eager to demonstrate the improvements we've made and hope to provide an improved experience the next time.
Thank you for your understanding and for being part of our journey.
Kind regards,
Team Vatfree.com.
Best experience vs alternatives
Believe I've used all the VAT refund companies active in NL by now (i.e. Global Blue, Planet, vatfree, and Travelex). Vatfree is just the best, I don't understand why no more shops are working with them; get your stamp from customs and everything will go through their app from there. Super clear and easily trackable process.
With most of the other ones, you have to physically mail the receipts making the process notoriously error-prone. Especially with Planet, one is unable to track the receips given they don't have a mobile app or web log-in. They've lost multiple of my receipts and it takes them a long time to answer any requests over email...
29 september 2023
Omdöme utan inbjudan
Svar från Vatfree.com
Hi Derk,
Thank you for taking the time to share your positive experience with Vatfree.com!
We're so pleased to hear that our service stood out among other VAT refund companies in the Netherlands. Your feedback about our streamlined process and trackability of your VAT refund is truly appreciated.
We're committed to providing the best experience possible, and we're delighted that our efforts have made your VAT refund journey hassle-free.
We look forward to assisting you again in the future!
Warm regards,
Team Vatfree.com
Avoid using vatfree.com!!
Avoid using vatfree.com!!
Vatfree is far from free, they charge you an insane high percentage of your VAT rather than getting you all your VAT back. Besides that they are extremely slow, return took over 6 weeks.
In the future, when I buy things, I will not choose a shop that only uses vatfree.com. Be careful when you choose your shops!
19 oktober 2023
Omdöme utan inbjudan
Svar från Vatfree.com
Dear Jasper,
Thank you for taking the time to provide feedback regarding your experience with Vatfree.com.
We're truly sorry to hear that our fee structure and processing times did not meet your expectations.
Our goal is to provide transparency and efficiency in the VAT refund process while offering the lowest service fees, and sincerely apologise if the below information was not clearly communicated to you.
If you would like to discuss or provide more feedback, please don’t hesitate to get in touch with us via support@vatfree.com.
We value your response as we work to enhance our services.
Kind regards,
Team Vatfree.com
_____________________________
Time-frames for refund:
https://traveller.vatfree.com/faq/embed/8A9NCrmzSjLDp56Kq/When-will-you-pay-my-refund-#faq_8A9NCrmzSjLDp56Kq
Service fee:
https://traveller.vatfree.com/faq/embed/StT64eax49SXqB23a/What-is-your-service-fee-#faq_StT
Service fee structure:
https://traveller.vatfree.com/faq/embed/dYjPj2334sbciHsZu/Why-do-I-pay-a-service-fee-#faq_dYjPj2334sbciHsZu
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.