I couldn't fix the issue myself because the passport number image was loaded incorrectly, but when I contacted customer service, they fixed it the next day. Also, I accidentally pressed Enter after pa... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Anne bana her konuda cevap verdi . Amsterdam da bir alışveriş yaptık. Tüm Herşey okeylendi. Ama limana geldiğimizde gümrük satıcının bizi sisteme kayıt etmediğini bildirdi. Ne yazık ki tax free alamad... Se mer
Waardeloze app. Ik kon een verlopen paspoort niet updaten met mijn nieuwe paspoort. Hierdoor kon ik de claim niet afmaken en dus geen BTW terugkrijgen.
Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
VATfree.com simplifies tax-free shopping for international travelers in the EU, helping tourists, diplomats, military personnel, expats, and international students reclaim VAT on their purchases. Our streamlined process ensures that VAT paid at the point of purchase can be recovered after exporting the goods. With an intuitive mobile app and website, we guide travelers every step of the way, making VAT refunds hassle-free and accessible, with minimal paperwork. At the same time, we help retailers maximize the benefits of tax-free shopping to enhance customer satisfaction and boost sales. Whether you’re exploring the EU or running a retail business, VATfree.com is here to make tax-free shopping easy, efficient, and rewarding!
Kontaktuppgifter
Beurs van Berlage, Damrak 373, 1012 ZJ, Amsterdam, Nederländerna
- vatfree.com
- support@vatfree.com
- vatfree.com
4,1
Bra
103 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Comfortable!
I couldn't fix the issue myself because the passport number image was loaded incorrectly, but when I contacted customer service, they fixed it the next day. Also, I accidentally pressed Enter after partially entering the refund account number, which needed correction, but customer service reset the system the next day. Their quick response made them trustworthy. The only drawback is that the app is still immature. It's unacceptable that you can press Enter when you haven't entered the correct number of digits for credit card or account numbers. Alternatively, there should be a confirmation screen after input before you can press Enter, otherwise many people will make the same mistake and customer service will become overwhelmed.
27 maj 2026
It was easy to use
27 maj 2026
Waardeloze app
Waardeloze app. Ik kon een verlopen paspoort niet updaten met mijn nieuwe paspoort. Hierdoor kon ik de claim niet afmaken en dus geen BTW terugkrijgen.
4 juni 2026
Omdöme utan inbjudan
her şey çok kolay
26 april 2026
Svar från Vatfree.com
Hi Mustafa, thank you for your great review! We’re very happy to hear that everything was easy for you, that's exactly what we aim for.
If you ever need any assistance, our team is always here to help.
Kind regards,
Team Vatfree.com
Svar från Vatfree.com
Dear Meltem,
We’re sorry to hear that you experienced difficulty reaching our support team.
We’ve looked into your case and can see that your claim has already been processed and paid by the store. We informed you about this via email on April 26. You can now request your payout directly in your Vatfree account.
At the moment, we couldn’t find any previous contact based on the available information. We would really like to understand what went wrong and assist you further.
Could you please reach out to us at support@vatfree.com or via WhatsApp at +31 624933955, so we can help you as quickly as possible?
Kind regards,
Team Vatfree.com
I had an issue with my tax refund after…
I had an issue with my tax refund after returning from the Netherlands and reached out via WhatsApp with low expectations, but the customer representative exceeded them completely. They took full ownership, carefully reviewed my case, and managed to process my refund using my flight details—something I didn’t think would be possible. I don’t know their name, but this level of effort and problem-solving is rare and truly outstanding.Thank you!
17 april 2026
Omdöme utan inbjudan
Svar från Vatfree.com
Hi Pelin, thank you so much for sharing your experience!
We’re really glad to hear that our team was able to support you and find a solution for your refund. Your kind words mean a lot to us and are truly motivating to hear 😊
We look forward to assist you again with your future VAT claims!
Kind regards,
Team Vatfree.com
Super supportive and great customer…
Super supportive and great customer satisfaction, thank you Katja !
24 april 2026
Omdöme utan inbjudan
Svar från Vatfree.com
Hi Gizem, thank you so much for your kind words! We’re really happy to hear you had a great experience. 😊
Mrs Anne from support team was very…
Mrs Anne from support team was very helpful and nice and solved my problem
16 april 2026
Omdöme utan inbjudan
Svar från Vatfree.com
Hi Alper, thank you so much for your kind feedback! We’re really happy to hear that our support team was able to help you and resolve your issue. 😊
We look forward to assist you again in the future!
Customer service reacts so quick
Customer service reacts so quick. All the process was easy.
27 mars 2026
Svar från Vatfree.com
Thank you for your kind words, Baran! We’re glad to hear everything went smoothly and that our team could assist you quickly throughout the process. 😊
hızlı geri ödeme
çok hızlı ve pratik oldu.uygulmayı indirip tarattık,gümrük fişi gördükten 2 gün sonra ödeme kredi kartına yattı.
27 mars 2026
Thank you for the quick processing of…
Thank you for the quick processing of the payment. Although the currency was €, the payment was credited to my card in $.
27 mars 2026
Fast and straight to the point refund.
25 februari 2026
My passport was expired and could not…
My passport was expired and could not update it via either website or app. After calling Vatfree, this issue was quickly fixed by customer support, Katja. She is friendly, professional and paitent. With her help, we get to know how the newly launched, NL Customs Vax, works and successfully got digital stamps for all our purchases in Netherland right at the airport. Very grateful for her help!
Vatfree的網頁跟app在我們旅遊期間都無法正常使用，幾年前辦的帳號因為護照過期也因此無法自行更新，最後是透過客服後台處理，並且耐心解釋2026年新上線的NL Custom Vax操作方式，讓我們所有在荷蘭能夠退稅的消費都順利在海關拿到數位簽章且收到payout確認信，不過因為網頁(app持續閃退）無法更新信用卡卡號，還需要另外IT support解決。
如果是跨歐洲的消費，NL Custom Vax不會出現紀錄，輸入護照號碼只會出現在荷蘭的消費，因此歐洲外的消費還是得拿到實體退稅單及海關實體章，最後投入退稅公司各自的信箱。
2 mars 2026
Omdöme utan inbjudan
I went to the customs office at the…
I went to the customs office at the Netherlands airport and processed my paperwork via the app and had it validated at the customs office. I have not received a refund of the completed vat claim.
26 februari 2026
Svar från Vatfree.com
Hi Katherine,
Thank you for your review.
We have checked your account and can confirm that your VAT claim was successfully validated and an email has been sent to you.
However, we have not yet received a payout request from you, nor did we receive any email or call from you regarding this matter.
As previously explained in the email we sent, the refund is not issued automatically. To receive your VAT refund, you must complete the payout request by following the steps outlined in our message.
For privacy and security reasons, we are unable to request the payout on your behalf, as this requires you to confirm your personal bank details directly in your account.
Please follow the instructions provided in our email to complete your payout request.
If you experience any difficulty while doing so, our support team will be happy to assist you.
My tax refund still hasn't been paid
My tax refund still hasn't been paid, I ask for your help
24 februari 2026
Svar från Vatfree.com
Dear customer,
Thank you for the nice review! Can you contact us through support@vatfree.com or call us on +31 88 828 37 33. We would like to help you out as soon as possible, but need more details to be able to do so.
Looking forward to your message.
Vatfree.com team
Anne bana her konuda cevap verdi
Anne bana her konuda cevap verdi . Amsterdam da bir alışveriş yaptık. Tüm Herşey okeylendi. Ama limana geldiğimizde gümrük satıcının bizi sisteme kayıt etmediğini bildirdi. Ne yazık ki tax free alamadık. Yardım sayfasına tüm belgelerimizi yükledik ama beni konsolosluğa yönlendirdiler . Elçilik sorunun vatfree old bildirdi . Yeniden anne ile iletişime geçtik beni yönlendirdi şimdi beklemedeyiz
9 februari 2026
Omdöme utan inbjudan
Dit bedrijf hanteert een veel hogere…
Dit bedrijf hanteert een veel hogere fee dan waar ze mee adverteren.
Bon bedrag 899,65 btw 21 procent
899,65l/1,21 is 743,59. Btw bedrag 153,16. Hun fee 27 procent van het btw bedrag. Dus wat ik hoor te krijgen is het btw bedrag x 0,73 is 113,99. En ik krijg 94,98
Dit doen ze dus bij alle bonnen.
13 februari 2026
Omdöme utan inbjudan
Svar från Vatfree.com
Beste Wietze,
Dank voor uw review. Het is jammer dat er verwarring is ontstaan over de btw en service fee. We hebben inmiddels per e-mail contact met u gezocht om de situatie en de berekening van uw btw-teruggave toe te lichten.
Onze service fee bedraagt 27% van het btw-bedrag dat op de kassabon staat vermeld (maximaal €90 per bon), precies zoals we communiceren. We hanteren deze fee altijd correct en er wordt geen hogere vergoeding gerekend dan geadverteerd. In dit specifieke geval is de afwijking ontstaan doordat een weborderbetaling op de bon geen onderdeel is van het btw-bedrag voor de aangekochte artikelen. Wij hebben dan ook het btw-bedrag op de aankoopbon als basis genomen voor de berekening.
We verwerken al jarenlang succesvol btw-teruggaveverzoeken en streven er altijd naar dat onze klanten correct en volledig geïnformeerd worden. Mocht u nog vragen hebben, neemt u dan contact op met support@vatfree.com.
Met vriendelijke groet,
Het vatfree.com team
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