I couldn't fix the issue myself because the passport number image was loaded incorrectly, but when I contacted customer service, they fixed it the next day. Also, I accidentally pressed Enter after pa... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Anne bana her konuda cevap verdi . Amsterdam da bir alışveriş yaptık. Tüm Herşey okeylendi. Ama limana geldiğimizde gümrük satıcının bizi sisteme kayıt etmediğini bildirdi. Ne yazık ki tax free alamad... Se mer
Waardeloze app. Ik kon een verlopen paspoort niet updaten met mijn nieuwe paspoort. Hierdoor kon ik de claim niet afmaken en dus geen BTW terugkrijgen.
Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
VATfree.com simplifies tax-free shopping for international travelers in the EU, helping tourists, diplomats, military personnel, expats, and international students reclaim VAT on their purchases. Our streamlined process ensures that VAT paid at the point of purchase can be recovered after exporting the goods. With an intuitive mobile app and website, we guide travelers every step of the way, making VAT refunds hassle-free and accessible, with minimal paperwork. At the same time, we help retailers maximize the benefits of tax-free shopping to enhance customer satisfaction and boost sales. Whether you’re exploring the EU or running a retail business, VATfree.com is here to make tax-free shopping easy, efficient, and rewarding!
Kontaktuppgifter
Beurs van Berlage, Damrak 373, 1012 ZJ, Amsterdam, Nederländerna
- vatfree.com
- support@vatfree.com
- vatfree.com
4,1
Bra
103 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Vatfree.com
Thank you so much for your great review, Erdem! We are very happy to hear that you found the process easy and fast, that's exactly what we aim for. We look forward to helping you with tour VAT claims again in the future! 😊
Svar från Vatfree.com
Thank you so much for your review! Providing quick and efficient support is what we aim for, so your feedback truly makes our day! 😊 We look forward to assisting you with your VAT claims again in the future.
P.S. Don’t forget to request a payout in your account! If you need any further assistance, feel free to reach out to us anytime at support@vatfree.com.
The app was easy to navigate and the…
The app was easy to navigate and the instructions on how to go through the process were straightforward
27 december 2024
Svar från Vatfree.com
Thank you so much for your great review, Sharlene! Making the VAT refund process simple and efficient is our top priority, and it's wonderful to hear you found it straightforward. We’d be delighted to assist you with your VAT claims again in the future! 😊
FAST REFUND AND NO TRICKS
19 december 2024
Svar från Vatfree.com
Thank you so much for your 5-star review! 🌟 We're thrilled to hear you found the process fast and transparent—that's exactly what we aim for! We look forward to assisting you again in the future with your VAT claims. 😊
easy online acces
20 december 2024
Svar från Vatfree.com
Thank you for your review, Eda! We're glad to hear you found our app easy to use. 😊 If there's anything we can improve to make your experience a 5-star one, please don’t hesitate to share your feedback with us at support@vatfree.com—we’d love to hear from you! 🌟
The procedure was seem less and easy to…
The procedure was seem less and easy to follow!!!
19 december 2024
Svar från Vatfree.com
Hi Allan! Thank you so much for your great review! Our goal is to make the VAT refund process as simple and efficient as possible, and we're so glad we could meet your expectations. We'd be happy to assist you again with your VAT claims in the future!
The service was efficient and clear
The service was efficient and clear, but your service fees are extremely high. Had I known this in advance, I wouldn’t have done it through you.
19 december 2024
Svar från Vatfree.com
Dear Maya,
Thank you for your feedback! We're glad to hear you found our service efficient and clear.
We understand that service fees can sometimes seem a lot. However, our fee of 28% (with a minimum of €2.50 and a maximum of €80 per receipt) is currently the lowest in the market. For larger purchases, our unique maximum fee can save you hundreds of euros compared to other providers. These fees cover the complexities of processing VAT refunds, such as liaising with stores and Customs departments and integrating payment solutions.
We strive to ensure our customers always receive the best value, and if you find a lower fee elsewhere, we’re happy to match it. We hope this clarifies the reasoning behind our fees and that you’ll consider using our service again in the future. If you have any questions or concerns, please feel free to reach out to us at support@vatfree.com. We’d be happy to assist!
Kind regards,
The vatfree.com team
I had a great experience with…
I had a great experience with Vatfree.com! The process was quick and efficient, and I was able to complete everything easily through the app. Highly recommend their service!
19 december 2024
Svar från Vatfree.com
Thank you so much for your wonderful review, Jovana! 🌟 We're delighted to hear you found the process quick and efficient. Your recommendation truly means a lot to us! If you ever need assistance with your VAT claims in the future, please know we're always here to help. 😊
Svar från Vatfree.com
Thank you so much for your wonderful review! We're very happy to hear you had such a good experience with our service 😊 If you need any assistance in the future, we're here for you. Happy travels! 🌟
Safe and fast
It was very easy to get my tax refund. You complete your transaction by following the directions on the mobile application and uploading the requested documents to the system. The system works safely and properly.
19 december 2024
Svar från Vatfree.com
Thank you so much for your wonderful feedback, Ali!
We’re delighted to hear that you found the process easy and straightforward. It’s great to know that our app worked well for you and made your tax refund experience smooth.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out!
Svar från Vatfree.com
Thank you so much for your 5-star review, Henriette!
We’re very happy to hear that you found our service very efficient—efficiency is exactly what we strive for :)
We look forward to assisting you again in the future with any VAT claims you may have!
All perfect
19 december 2024
Svar från Vatfree.com
Hi Sascha, thank you so much for your 5-star review! Your satisfaction is what we strive for! We hope to assist you again in the future with your VAT claims!
Svar från Vatfree.com
Thank you so much for your kind words, Lorenzo!
We’re thrilled to hear you found the process simple and quick, that’s exactly our goal! We look forward to assisting you again with your VAT claims in the future!
The whole process takes a long time to…
The whole process takes a long time to review and then receive your refund. Also in addition to taking a long time, they take an additional fee.
19 december 2024
Svar från Vatfree.com
Dear Madison,
Thank you for sharing your feedback. We understand that waiting for your VAT refund can be inconvenient. We send invoices for VAT refund claims to stores two (2) times a month on Tuesdays, and the timing of the refund can depend on how quickly the store processes the payment.
In your case, the process took 10 days—from the moment of claim registration to the requested payout—which falls within the parameters of what we strive for in terms of efficiency.
Please note that for credit card payments, a transaction fee of €2 is applied. We understand this may be frustrating, especially if this is the only available payment method for you. Unfortunately, this fee comes directly from the payment providers, and we have no control over it.
We’re sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback. We hope you'll give us the opportunity to assist you with your VAT claims in the future. If you have any questions or concerns, please don’t hesitate to reach out to us at support@vatfree.com.
Svar från Vatfree.com
Thank you so much for your kind review, Prashant! It’s our goal to make the VAT refund process as quick and efficient as possible, so your words truly mean a lot. We look forward to assisting you again in the future with your VAT claims!
Svar från Vatfree.com
Dar Ataur,
We’re sorry to hear that you had a negative experience. We’d like to understand your concerns better so that we can improve our service. Could you kindly clarify what you meant by your comment? Several of your claims have been already paid by the stores, and you can request a payout for them. We’re here to assist you and ensure a better experience moving forward. Please feel free to reach out to us at support@vatfree.com!
Infornation
Simple process, report and get stamp in Schipol airport, back to my country and upload all the receipts to the application. Wait for the status.
2 december 2024
Svar från Vatfree.com
Thank you for your kind review! We're very pleased to hear the process was simple and smooth for you. We hope to assist you again next time you travel to Europe! 🌍✨
Too many fees
15 december 2024
Svar från Vatfree.com
Thank you for your feedback, Christina. We understand that service fees can sometimes feel frustrating. However, all Tax-Free companies charge service fees and ours of 28% (with a minimum of €2.50 and a maximum of €80 per receipt) is currently the lowest in the market. For larger purchases, our unique maximum fee of €80 can save you hundreds of euros compared to other providers.
If you find a lower service fee elsewhere, let us know—we’ll gladly match it to ensure you always receive the highest refund possible.
Service fees cover the complexities of processing VAT refunds including technology development, liaising with stores and Customs departments and integrating payment solutions. All to improve your experience and work towards reducing fees even further.
We hope to have clarified this from our end and would be happy to assist you again with any future VAT refund claims!
Tax refunds
All tax refunds have been received successful without stress by vatfree.com.
2 december 2024
Svar från Vatfree.com
Thank you for your most kind review! Hassle- and stress-free is exactly what we aim for, so we’re delighted to hear that you received all your tax refunds smoothly. We hope to assist you again in the future!
Still waiting for my refund
1. I have not received any refund
2. I had to update the info required several times
3. I had to upload a photo of both my European Id-card and passport.
12 december 2024
Svar från Vatfree.com
Dear Beate, thank you for sharing your feedback and we are sorry for the inconvenience you’ve experienced.
Regarding your refund: we understand how important timely payouts are. Your requested refund was scheduled for processing yesterday; however, due to an unexpected technical issue, there was a slight delay. I’m happy to confirm that the payment will be processed today.
We regret to hear that you found our requests to be too many. While we aim to make the process as smooth as possible, tax administration regulations require us to confirm non-EU residency and typically, a copy of a valid passport is sufficient. Additionally, we requested a photo of your receipt stamped by customs, which serves as proof of export. Since your purchase was made with one of our partner stores, these were the only uploads necessary to process your claim.
I’ll make sure we review your case to understand where communication could be improved to avoid confusion for future customers. If you have any further concerns or need additional assistance, please don’t hesitate to reach out to us directly on support@vatfree.com.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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