I couldn't fix the issue myself because the passport number image was loaded incorrectly, but when I contacted customer service, they fixed it the next day. Also, I accidentally pressed Enter after pa... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Anne bana her konuda cevap verdi . Amsterdam da bir alışveriş yaptık. Tüm Herşey okeylendi. Ama limana geldiğimizde gümrük satıcının bizi sisteme kayıt etmediğini bildirdi. Ne yazık ki tax free alamad... Se mer
Waardeloze app. Ik kon een verlopen paspoort niet updaten met mijn nieuwe paspoort. Hierdoor kon ik de claim niet afmaken en dus geen BTW terugkrijgen.
Vatfree.com is the best Tax-free shopping VAT-refund service! System/procedure: superior to the competitors; highest refund (guaranteed), can be used at almost all stores, easy, fast, efficient... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
VATfree.com simplifies tax-free shopping for international travelers in the EU, helping tourists, diplomats, military personnel, expats, and international students reclaim VAT on their purchases. Our streamlined process ensures that VAT paid at the point of purchase can be recovered after exporting the goods. With an intuitive mobile app and website, we guide travelers every step of the way, making VAT refunds hassle-free and accessible, with minimal paperwork. At the same time, we help retailers maximize the benefits of tax-free shopping to enhance customer satisfaction and boost sales. Whether you’re exploring the EU or running a retail business, VATfree.com is here to make tax-free shopping easy, efficient, and rewarding!
Kontaktuppgifter
Beurs van Berlage, Damrak 373, 1012 ZJ, Amsterdam, Nederländerna
- vatfree.com
- support@vatfree.com
- vatfree.com
4,1
Bra
103 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service🙏🏻
28 januari 2026
Svar från Vatfree.com
Thank you so much for the great review Ayse! 🙏🏻 We really appreciate you taking the time to share your experience. We hope to assist you again with your future VAT claims!
Where is my money?
27 december 2025
Svar från Vatfree.com
Dear Orhan,
Thank you for your feedback. We’re sorry to hear about the confusion regarding your refund — we understand how frustrating this can be.
We reached out to you by email a few days ago to clarify the situation. Your refund has already been successfully processed and is currently awaiting a payout request in your account. Once the payout is requested, the refund will be completed.
If you need any assistance or have questions, please feel free to contact us at support@vatfree.com. We’re happy to help.
Kind regards,
The vatfree.com team
The prosudur is very clear and simple.
The prosudur is very clear and simple.
No need to stamp in custom …
The feedback do in short time and very fast
28 december 2025
Svar från Vatfree.com
Thank you for taking the time to share your experience, Ramin, and for the great review! We’d be happy to assist you again with your VAT claims in the future.
Svar från Vatfree.com
Hi Elliot, thanks so much for your kind words! 😊 We’re really glad to hear the process went smoothly and that the payment arrived hassle-free.
We look forward to helping you again with any future VAT-refund claims!
Had to resubmit one receipt and fees…
Had to resubmit one receipt and fees are quite generous otherwise I’d say 5 star
28 november 2025
Svar från Vatfree.com
Hi Gill, thanks so much for your review and for sharing your experience!
Regarding our service fees, we completely understand how they can sometimes feel frustrating. All Tax-Free companies charge service fees, and ours — 27% with a minimum of €2.50 and a maximum of €90 per receipt — is currently the lowest on the market. For larger purchases, our unique maximum fee can actually save you hundreds of euros compared to other providers.
These fees help cover the complex work involved in processing VAT refunds, including technology development, coordination with stores and Customs, and seamless payment integrations — all aimed at improving your experience and continuing to reduce fees even further.
Thanks again for your feedback and we hope to assist you again with your VAT refund claims in the future!
Kind regards,
The vatfree.com team
Thi app doesn't help to give tax free…
Thi app doesn't help to give tax free refund .
26 november 2025
Svar från Vatfree.com
Dear Sunmi,
Thank you for your feedback. We’re sorry to hear that you felt the app didn’t help with your tax-free refund.
We reached out to you directly to clarify the situation and assist with your case. It appears the initial confusion was caused by a duplicate registration under two different email addresses. This has now been resolved, your refund was processed, and your payout request has been completed successfully.
If you have any further questions or need assistance in the future, please don’t hesitate to contact us!
Kind regards,
The vatfree.com team
Worked well and easy.
26 september 2025
Svar från Vatfree.com
Thank you Ellen, for taking the time to share your experience! We’re really glad to hear everything went so effortlessly. Your feedback means a lot to us, and we’d be delighted to help you again with your VAT claims in the future!
simple,quick,smooth
27 augusti 2025
Svar från Vatfree.com
Thank you so much for your kind feedback, a smooth and fast process is exactly what we’re aiming for! We truly appreciate your support and we look forward to assisting you again with any future VAT refund claims!
KEEP AWAY, VERY EXPENSIVE AND VERY BAD SERVICE .
VERY DIFFICULT APP TO SET UP, AND STILL DOESN'T WORK PROPERLY, AND THEY REPLIED TO MY COMPLAIN AFTER 11 MONTHS, AND THEY ARE REALLY VERY EXPENSIVE, PLEASE BECAREFUL . . .
REPLY: AS I SAID, I'VE TRIED 5 TIMES BUT I COULDN'T DOWNLOAD MY RECEIPT PICTURE, SO I LOST MONEY . . .
23 september 2024
Omdöme utan inbjudan
Svar från Vatfree.com
Dear Luciano,
We’re sorry to hear about your disappointment. To clarify, our team has been in touch with you before and explained that, for us to process a VAT refund, a photo of the purchase receipt with a customs stamp (official proof of export) is required. Without this, we are not legally permitted to proceed, no matter how much we’d like to help.
We successfully verified your account and guided you on how to provide the missing receipt, but without it we cannot move forward. If you still have a photo of the stamped receipt, you can always send it to support@vatfree.com so we can process your claim.
As for our service fee: vatfree.com offers the lowest fee available in the market, covering the complex process of liaising with stores, customs, and handling secure payments.
We regret that your experience left you dissatisfied but unfortunately, without the required stamped receipt, we are unable to assist further with this claim.
Kind regards,
The vatfree.com team
Svar från Vatfree.com
Dear Anthony,
We’re sorry to hear you haven’t received your refund yet. We’ve already reached out to you via email to help resolve this. Our records show that your refund was successfully processed.
If you haven’t received it, please get in touch with us at support@vatfree.com so we can double-check the details together and make sure the payment reaches you.
We truly value your trust and would like to make sure this is resolved for you as quickly as possible.
Kind regards,
The vatfree.com team
Easy to refund
27 juli 2025
Svar från Vatfree.com
Many thanks for your great review Jose! We look forward to assist you again with your future VAT claims!
Svar från Vatfree.com
Thanks so much for your kind words, Oscar! Great to hear everything went smoothly, we’ll be happy to help you again next time!
Send Original stamped receipt at our office by post
At the end of the process, says Send the receipt by Post
To be honest, this is a joke and not the app
A person that left EU, has to send receipts by post
On top, identity was verified in airport (which higher security we are talking about)
Whoever made this app, process - please release yourself from your duties. You should not be working on this, and should do something else
This is not a good process, literally more waste of time where everything looks automatic.
Really, really bad experience
20 juli 2025
Omdöme utan inbjudan
Svar från Vatfree.com
Dear Vlad,
Thank you for your feedback. We're sorry to hear about your experience.
We understand how frustrating it can be to be asked to send original documents by post. Unfortunately, in certain cases, this step is required either by the Tax Authorities or by the store involved.
There are a few reasons why you may be asked to send original receipts and/or Tax-Free forms by post, including:
- You have Tax-Free documents from a different Tax-Free provider. In such cases, we are required to request the original receipts to help prevent double registration and fraud.
- Your receipt exceeds a certain threshold amount, which triggers additional verification.
- The store does not want to work digitally
- The Tax Administration obliges us to perform random checks for fraud prevention.
Please know that this is not the standard process for most claims. We aim to make the experience as smooth and digital as possible for our users. However, in specific situations, we are legally required to follow stricter documentation procedures.
We genuinely regret that this left you with such a negative impression. If you have any questions or would like us to review your case, feel free to contact our support team at support@vatfree.com, we’re here to help.
Kind regards,
The vatfree.com team
It is a transparent process
It is a transparent process, charges rate is affordable, and the app is user friendly.
17 juli 2025
Omdöme utan inbjudan
Svar från Vatfree.com
Thank you so much for your kind words! We're glad to hear you found the process clear, the fees fair, and the app easy to use. We look forward to assisting you again in the future!
Customs refused to stamp my receipt for VAT refund but Anne from VATfree was super helpful!
Made a purchase in Brussels and for odd reasons not clearly explained to me, the customs officer refused to acknowledge it with the export stamp I needed to claim VAT.
I wrote to VATFREE about it and after 2 weeks of emails back and forth and with the help of the boutique. They managed to verify and approve the refund. Anne from customer service was super helpful, kind and sincere in all the emails. I'd be happy to use this company to process all my refunds from now on.
Also photos of the stamped receipts uploaded are used for verification so there's no need to find the box/mailbox to make sure they receive the hardcopy. Much faster and more convenient than other tax refund companies.
20 juni 2025
Omdöme utan inbjudan
Svar från Vatfree.com
Thank you so much for your kind words and for taking the time to share your experience. We're glad to hear you're happy with our service and look forward to helping you with your future VAT refund claims!
Geweldige service!
Geweldige service!
Contact gehad met Katja en Anne, twee dames die snel reageren, zeer vriendelijk zijn en weten waar ze het over hebben!
Service bereidheid is erg groot.
Dankzij de hulp van Katja en Anne is het shoppen aantrekkelijk geworden! Veel dank dames!
29 maj 2025
Omdöme utan inbjudan
Svar från Vatfree.com
Wat een hartverwarmende review — heel erg bedankt! We zijn ontzettend dankbaar voor klanten zoals u. Dit soort feedback is precies waar we het voor doen en motiveert ons enorm. We geven uw mooie woorden met veel plezier door aan Katja en Anne!
Do not use this service
Do not use this service, they are criminals. It is already taken 4 years to get my paid taxes back. They don't respond on emails or any other contact measure you take. They say the request has been approved (after 2 years) and it has been 2 year further and they still haven't paid it out. , you did not message me untill I posted this review. Still no reply on my reply and no payment yet. And now you flagged my review , no wonder there are no real experience reviews on here.
1 maj 2025
Omdöme utan inbjudan
Svar från Vatfree.com
Dear Yvette,
We’re very sorry to hear about your experience.
We actually responded to your previous message on April 11, and again last Friday. It seems there may have been a misunderstanding, as we haven’t received a reply to either message.
We would still very much like to issue your refund. Could you kindly check your inbox — including your spam folder — to see if our messages may have ended up there? You can simply reply to one of those emails.
As soon as we receive your response, we’ll process the payment without delay.
Kind regards,
The vatfree.com team
Exceptional Support from Anne – Friendly, Professional, and Efficient
I had an excellent experience with VATfree.com’s customer support, thanks to Anne. She was incredibly friendly, professional, and responded promptly to all my inquiries. Her assistance made the VAT refund process smooth and stress-free. I truly appreciate her support and highly recommend VATfree.com for their outstanding service.
12 maj 2025
Omdöme utan inbjudan
Svar från Vatfree.com
Thank you so much for your heartwarming review, Yen! It means the world to us to know that we could help make your VAT refund process smooth and stress-free. Feedback like yours is what keeps us going, and we’re most grateful for your kind words. Thank you for your trust and recommending us!
Warm regards,
Anne & the vatfree.com team
Svar från Vatfree.com
شكرًا جزيلاً على تقييمك الرائع! يسعدنا أنك وجدت عملية استرداد الضريبة سهلة — هذا بالضبط ما نسعى إليه. إذا احتجت إلى أي مساعدة في المستقبل، نحن هنا دائمًا لمساعدتك!
Svar från Vatfree.com
Hi Jason, thank you so much for your kind review! We're thrilled to hear everything went smoothly and that you had a positive experience using our app. It's great to know we could get your refund to you promptly. Let us know if we can help you again in the future!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.