On first appearance they seem very well made and strong, after a few months usage the one I use most often started to feel stiff and not slide as well, roll on a few months later and bits are falling... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A disappointment of epic scale. Getting the key replacement was impossible, just a waste of time and energy. Customer focus? - please don't make me laugh, no feedback just roadblocks and countle... Se mer
Van Vault products are good but they have ZERO customer service & ZERO spares back-up for any faulty parts on their products. Been tryng for nearly 2 years now to get spare drawer runners for our va... Se mer
Had order confirmation but no item nearly a week later! rang multiple times with nobody knowing what's going on, they're all blaming covid (the ultimate excuse these days) customer services not accept... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Van Vault is the leading name in secure storage containers. We design, develop and make quality theft-prevention storage boxes. We’ve done the research and rigorous testing... when we say tough, we mean it. From our years of knowledge and experience, you get a quality product that works. Small van? Tipper truck? On-site security. We’ve got you covered. Our range of storage solutions are designed to keep your tools safe and organised, whatever trade you work in and whatever you want to store - whether that’s power tools, hand tools, copper pipes or even site transformers.
Kontaktuppgifter
Storbritannien
- 0115 780 2383
- info@vanvault.co.uk
- vanvault.co.uk
1,4
Mycket dålig
220 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought a new lock for my vanvault 2…
Bought a new lock for my vanvault 2 lock arrived but won't fit as new lock is about 5mm thicker so lock holder won't slide back onto the studs. Would have sent back but says for the van vault 2 and mine is a 2 ! Going to drill and fit a hasp.
22 juni 2021
Svar från Van Vault
Hi Gary, if your Van Vault is a few years old this will be this issue but it is an issue easily resolved with a back plate! If you email our support team at - support@vanvault.co.uk we can get one sent out to you and the issue resolved :)
Svar från Van Vault
Hi Ross, we are sorry to hear we were unable to help you with this one. If you have any issues with parts or your item in the future you can email us at - support@vanvault.co.uk and we can look into this for you :)
Svar från Van Vault
Hi Daryl, it is great to hear you received excellent service! We hope you will shop with us again in the future :)
Customer communication was very good
Customer communication was very good, it was easy to get hold of somebody, but after ordering and not receiving the item for this vet a week, I rang to ask where it was and was told it would be at least another 4 days, as they were very busy (which I can understand atm) was told I would get a tracking number and a call before it goes out for delivery and was told it would get delivered by ups, I got a call the next morning saying it was at my door and the driver needed a lift with it, I was at work as being told it would be 4 days and hadn’t been shipped yet.
Very easy to get hold of customer services and can’t fault the product at all, just communication was poor.
20 maj 2021
Svar från Van Vault
Hi Daniel, we are sorry to hear you had an issue with communication at this time and that there seems to be a bit of miscommunication that went on. If you have any issues with orders in the future you can email us at - support@vanvault.co.uk this will help to make it easier to keep on top of your order
All round perfect!
Great customer service and an extremely well made product. I'm very happy with my Van Vault slider. .
19 maj 2021
Svar från Van Vault
Hi Garrick, it is amazing to hear you received great customer service and that you like out Van Vault slider! We hope you will shop with us again in the future :)
Delivery????
How can I write a review on a product I haven’t received. I ordered three weeks ago and still no emails about despatch, and no response to my email regarding tracking. Phone number provided is also a waste of time just on hold constantly. Poor customer service.
19 maj 2021
Svar från Van Vault
Hi, I am sorry to hear that you had this issue. I can see that you have emailed into our support team. If this issue still is not resolved you can email back our support team and we will get this reolved for you. Again we apologise for this.
Delivery was on timevery happy
Delivery was on time. The driver was helpful, as I wasn’t in when it arrived but he called me and we arranged an alternative. The product was very well packaged. Haven’t opened it as I’ll be fitting it this weekend, so can’t comment on the product yet, but if it’s as good as the service I received then I’ll be very happy indeed.
14 maj 2021
Svar från Van Vault
Hi Pete, it is great to hear that you received great service with your order! We hope you will shop with us again in the future :)
Great product
14 maj 2021
Svar från Van Vault
Hi James, it's fantastic to hear you like our products! We hope you will shop with us again in the future :)
Svar från Van Vault
Hi Edward, it is wonderful to hear you received good service and that you like our products! We hope you will shop with us again in the future :)
Svar från Van Vault
Hi Gary, we apologise that this was sent before receiving your product. If you need any support with this you can email us at - support@vanvault.co.uk :)
Still not been delivered and have been…
Still not been delivered and have been provided no tracking detail or any indication that my order is being delivered. When I ordered said would be next day dispatch. This was last weekend.
8 maj 2021
Svar från Van Vault
Hi Steve, I am sorry to hear you have had this issue with receiving your order. I can see you have made some contact with our support team and were provided with tracking details for this. Again we apologise for this and if you need any further support please contact us at - support@vanvault.co.uk :)
How can you ask for a review without…
How can you ask for a review without the customer receiving anything yet ??
8 maj 2021
Quality product
Quality product. easy to fit with the bolts supplied to make sure its solid and bolted to the van floor. very solid and seems to keep my tools very safe. looks good too.
7 maj 2021
Great service getting a replacement key…
Great service getting a replacement key for a 4 year old Van Vault 2.
4 maj 2021
Good response just delivery slow
13 april 2021
Svar från Van Vault
Hi Kevin, Thank you very much for your review.
I apologise for the delayed delivery you experienced.
Takes ages to get through on the phone
Takes ages to get through on the phone! Asked for a replacement key and they sent the wrong one!!
9 april 2021
Svar från Van Vault
Hi Darren, I am sorry to hear this.
If you email us direct at support@vanvault.co.uk we can assist you further.
very easy to deal with via their…
very easy to deal with via their website. ordered and recieved my item within 48 hours.
23 mars 2021
Svar från Van Vault
Hi Andrew, This is great! Thank you for your review.
Rubbish site
5 mars 2021
Svar från Van Vault
Hi Charlie, Please email us directly at support@vanvault.co.uk so we can assist you further.
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