I reached out to customer service regarding the promotional free bikini, and Dan was incredibly helpful and efficient! I’ve purchased, exchanged items, and used store credit with ease. Every experienc... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sadly Vacay Swimwear failed on every front. Delivery states 10 days.. it was nearly 4 weeks when I received the parcel. It arrived and I was asked to pay the delivery company as the leg of the journ... Se mer
Företaget har svarat
Customer service was amazing, all so kind especially the wonderful Pamela! I had an issue with my return and she made sure the process was easy. She was very quick with responding so close to Chris... Se mer
“Voor mij nooit meer Vacay Swimwear. Bij het bestellen bleek achteraf dat ik nog €15 inklaringskosten moest betalen. Vervolgens kost het terug sturen ook nog eens €22. De totale extra kosten make... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 2016 by two long-time friends, Vacay Swimwear emerged from a desire to address a significant gap in the swim and resort wear market. Inspired by the vibrant beaches of the European coastline, they recognised the need for holiday fashion that truly reflects individual personality. Vacay Swimwear is an Australian brand dedicated to creating exceptional swim and resort wear that seamlessly blends style and comfort. Our collections capture the spirit of the adventurous traveler, infused with the artisanal elegance and refinement of European fashion.
Kontaktuppgifter
20 Islington Court, 5008, Dudley Park, Australien
- customers@vacayswimwear.com.au
- vacayswimwear.com.au
4,0
Bra
675 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love this!
Love this!! The fit is so perfect and comfortable for summer. Would recommend for anyone going away and need the perfect summer bikinis 🤍🤍
20 mars 2025
Omdöme utan inbjudan
I have purchased the Rhode bikinis in…
I have purchased the Rhode bikinis in size XS and they are a perfect fit!! I feel comfortable walking and swimming in them. They fit in all the right places. I’ve gotten so many complements on the gorgy green colour way. I’ll be buying more!!
14 mars 2025
Omdöme utan inbjudan
American buyers
American buyers
Shorts are good, but come with the old netting that is really uncomfortable.
Beware if you want to return an item it will cost you a ton of money. If an item does not fit you will have to pay an extra $60+ to return the item. This is a huge drawback to this company and would recommend sticking to other options.
13 mars 2025
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi David,
We are extremely sorry to hear you didn't have a good experience shopping with Vacay Swimwear. In regards to the shipping cost, please understand we provide Free Shipping on both the order and the return that is re-sent out to you.
Unfortunately when returning your item back to us for an exchange, we have to pass on that cost to the customer. We hope you can understand our reasoning for this.
Our apologies once again.
Daisy
Vacay Swimwear
I ordered both the Rhodes bikini top…
I ordered both the Rhodes bikini top and bottom and they only shipped me the top. Dissapointing.
12 mars 2025
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi Grace,
We’re really sorry to hear about the issue with your order. We understand how disappointing it must be to receive only part of your purchase.
Please know this is not the experience we want for our customers.
We’d love to make this right for you. Could you please contact our Customer Care team directly at customers@vacayswimwear.com.au
with your order details?
We’ll investigate what happened and ensure you receive the missing item as soon as possible.
Thank you for your patience and understanding. We’re here to help!
Kind regards,
The Vacay Swimwear Team
Great Quality Swim Shorts
Brought a few different types of swim shorts. All look and feel great, shorts came exactly how it looked on website. Will definitely buy more when I need them. Thanks Vacay!
6 februari 2025
Omdöme utan inbjudan
The most flattering bikinis
The most flattering bikinis! The Rhodes bikini is crafted so beautifully and is made with such a high quality material. The bikini doesn’t budge and is fully supportive!
25 februari 2025
Omdöme utan inbjudan
Such a high quality bikini!
Such a high quality bikini!! Been wearing the Rhodes and Rio styles all summer 💞💞💞 Will definitely be purchasing again
25 februari 2025
Omdöme utan inbjudan
Such nice quality swimwear and they fit…
Such nice quality swimwear and they fit perfect. I want to repurchase in every colour 😍
18 februari 2025
Omdöme utan inbjudan
Most flattering suit ever!!
10 februari 2025
Omdöme utan inbjudan
Unwearable
The swim shorts look and feel good. However the inner lining (underwear part) is way too small even when you get a size medium. It makes it very uncomfortable to wear and leave rashes and marks on your thighs. Every time I wear them it feels like I’m having to pull them up every time you’re running /walking fast.
Unfortunately both pairs are in the bin, waste of $160
17 oktober 2024
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi Aydin,
We are sorry to hear you are dissatisfied with the size and fit of your new swim shorts.
We offer a comprehensive size guide on our website and encourage all customers to review this before making a size decision.
We are always happy to exchange items to a more suitable size, provided the item meets our return policy criteria.
If you haven't done so already, could you please email our support team at customers@vacayswimwear.com.au? Please include your order details in your message, so our team is able to assist you as soon as possible.
We look forward to hearing from you!
Thanks,
Vacay Swimwear
Poor customer service
Hi,
I had been sent the wrong size I ordered and this has now been sent back. It now has been a WEEK since I sent this and I have not yet received any communication to when my actual correct order size will be sent. I have sent 3 x emails to try and communicate with this company yet no response and still do not have my order I paid for (not cheep). Very disappointed, can you please respond and send my ordered swimwear out. Thanks
9 februari 2025
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi Ella,
I sincerely apologise for the inconvenience you've experienced with your order. I understand how frustrating it must be and I can understand your disappointment.
I will ensure that your correct swimwear is sent out as soon as possible. Please allow me to look into the status of your return and replacement order and get back to you with an update as soon as I can.
We truly appreciate your patience, and I apologise again for the delay. I assure you we’re working to resolve this swiftly.
Thank you,
Vacay Swimwear
Amazing quality bikinis
Amazing quality bikinis! Great fit and colour is stunning !!
7 februari 2025
Omdöme utan inbjudan
I purchased the bari swim short for my…
I purchased the bari swim short for my son he loves them very comfortable with the stretch in the fabric great quality and true to size
26 januari 2025
Omdöme utan inbjudan
Good looking shorts
Absolutely loving my new boardshorts. Bought two pairs for the summer and they look great! Colours are vibrant and material is a ten out of ten in quality. Will buy again
29 januari 2025
Omdöme utan inbjudan
Have a few products from vacay now and…
Have a few products from vacay now and it’s always been a friendly and prompt service.
Recommend👍
13 november 2024
Omdöme utan inbjudan
Fantastic Brand
I have bought from this brand time and time again. Perfect gifts for the men in my life but I also love the ladies swimwear too. The customer service has been amazing.
10 januari 2025
Omdöme utan inbjudan
The most comfortable board shorts
The most comfortable board shorts I have ever owned! They hold their shape well, with fabric that lasts and colours that don’t fade even when worn in the sun and in salt water for many years. Highly recommend!
9 januari 2025
Omdöme utan inbjudan
The comfiest and most flattering…
The comfiest and most flattering bikinis I own! And they are all super cute definitely will be buying more!
9 januari 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.