Sadly Vacay Swimwear failed on every front. Delivery states 10 days.. it was nearly 4 weeks when I received the parcel. It arrived and I was asked to pay the delivery company as the leg of the journ... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer service was amazing, all so kind especially the wonderful Pamela! I had an issue with my return and she made sure the process was easy. She was very quick with responding so close to Chris... Se mer
I had an issue with my PayPal account when process payment. I emailed the team at vacay swim. Even though it wasn’t an issue with them directly, they offered options for solution to ensure I was still... Se mer
I placed my first order one week ago. It was dispatched from Australia the following day, received in the UK exactly one week ago and the bikini is absolutely beautiful. The quality, cut, shape, absol... Se mer
Företagsinformation
Skrivet av företaget
Founded in 2016 by two long-time friends, Vacay Swimwear emerged from a desire to address a significant gap in the swim and resort wear market. Inspired by the vibrant beaches of the European coastline, they recognised the need for holiday fashion that truly reflects individual personality. Vacay Swimwear is an Australian brand dedicated to creating exceptional swim and resort wear that seamlessly blends style and comfort. Our collections capture the spirit of the adventurous traveler, infused with the artisanal elegance and refinement of European fashion.
Kontaktuppgifter
20 Islington Court, 5008, Dudley Park, Australien
- customers@vacayswimwear.com.au
- vacayswimwear.com.au
4,0
Bra
674 omdömen
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Rhodes Bikini
I purchased the Rhodes bikini in Chocolate and loved it! It’s flattering, material feels luxurious and the bikini style and color looks amazing. Loved the adjustable bottom depending on the desired coverage. As well, it was delivered to Puerto Rico with no issues. Can’t wait to buy another color! 🌴🌸🌊
25 maj 2025
Omdöme utan inbjudan
Diverse
So schöne Kleider, habe mich so gefreut. Lange auf die Lieferung gewartet und kamm nur ein Teil an, anstelle von 4. Leider keine nachlieferung
28 mars 2025
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi Fanoni,
Thank you for your review. We’re truly sorry that part of your order was missing and for the delay in receiving the remaining items. We understand how frustrating this must be.
Please reach out to our Customer Care team at customers@vacayswimwear.com.au so we can look into this and get it resolved for you as quickly as possible.
Thank you for your patience, and we appreciate the chance to make this right.
Kind regards,
The Vacay Swimwear Team
love this bikini so much
love this bikini so much, it fit so well on my body. Absolutely stunning, 100% recommend 🤍
9 maj 2025
Omdöme utan inbjudan
the most flattering bikini i own
the most flattering bikini i own! double lined and really good quality, fits me so well :)
customer service was amazing and received my package within 5 days !
4 maj 2025
Omdöme utan inbjudan
Boardies are a great fit and comfy
Boardies are a great fit and comfy. Styles look awesome too. Very happy with my purchases.
6 maj 2025
Omdöme utan inbjudan
It’s so good and high quality swimwear…
It’s so good and high quality swimwear I love that
1 maj 2025
Omdöme utan inbjudan
Disappointed customer
My boyfriend bought me a bikini for my birthday and I was thrilled as its a lovely piece. However after about a month of wears the elasticity in the bottoms went completely. They weren’t over washed and were cared for as instructed. The quality was bad that I stopped wearing them.
I proceeded to contact your customer service team and heard nothing back. Which is so disappointing. They are not cheap items to buy and as a result I ended up replacing them with a smaller size in the hope the same doesn’t happen. Very poor quality and customer service for such a well know brand.
1 januari 2025
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi Helen,
Thank you for taking the time to share your experience, and we're so sorry to hear that you’ve had this issue. That’s definitely not the quality or service we aim to provide, and we completely understand your disappointment.
Our swimwear is designed to last when cared for as instructed, so we’re really sorry to hear that the bottoms lost their elasticity so quickly. That’s not something we take lightly, and we’d really appreciate the chance to look into this further.
We’re also truly sorry that you didn’t receive a response from our customer service team. We understand how frustrating that is, and it’s not the experience we want any of our customers to have.
Please don’t hesitate to contact our Customer Care team at customers@vacayswimwear.com.au and mention this review - we’d love the chance to help resolve this for you.
Kind regards,
The Vacay Swimwear Team
Looove
Love everything about these, such an amazing fit and cute design
22 mars 2025
Omdöme utan inbjudan
Very disappointed with the quality
Very disappointed with the quality. Not gonna shop here again
29 april 2025
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi Petra,
Thank you for taking the time to share your feedback. We're so sorry to hear that you were disappointed with the quality of your order. That’s truly not the experience we want for our customers, and we completely understand how frustrating and disappointing this must have been.
At Vacay Swimwear, we genuinely care about providing high-quality pieces that our customers love and feel great in - so it’s upsetting to know we missed the mark for you.
We’d really appreciate the opportunity to learn more about your experience so we can look into what went wrong and see how we can make things right.
If you’re open to it, please reach out to our Customer Care team at customers@vacayswimwear.com.au.
Kind regards,
The Vacay Swimwear Team
Big fan of the team at Vacay swimwear
Big fan of the team at Vacay swimwear.
Top notch boardies and customer service is always a delight to deal with.
29 april 2025
Omdöme utan inbjudan
I ordered swimsuits a month ago, never showed up
I ordered swimsuits a month ago, and l haven’t received my package yet. When l reached out to costumer service, they told me that they will put a request for Australia Post and get back to be in 2-12 work days but l havent heard anything since then. l sent a follow up email nobody get back to me, I got an automatic reply which says we cannot get back to you due high volume of emails. This package included birthday present for my boyfriend and very upset that its never arrived.
29 mars 2025
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi Halide,
We're truly sorry to hear about your experience and the inconvenience this has caused, especially since it involved a birthday gift. That’s incredibly disappointing, and we completely understand your frustration.
Please accept our sincere apologies for the delay in both your delivery and our communication. This is not the level of service we strive to provide, and we are truly sorry we've let you down on this occasion.
We’d love the chance to make things right.
When you have a moment, please reach out to our Customer Care team again at customers@vacayswimwear.com.au and mention this review so we can prioritise your case and work towards a resolution as quickly as possible.
Kind regards,
The Vacay Swimwear Team
Amazing brand with super beautiful…
Amazing brand with super beautiful bikinis. I’m ready for Europe!
24 april 2025
Omdöme utan inbjudan
Love these suits so much
Love these suits so much! So comfortable and true to size, makes me feel my best <333
31 mars 2025
Omdöme utan inbjudan
i ordered the rhodes bikini and i am SO…
i ordered the rhodes bikini and i am SO obsessed with the quality
the perfect shade of red and such a flattering style ❤️
20 mars 2025
Omdöme utan inbjudan
Bought a pair of black terry towelling shorts and polo…
Bought a pair of black terry towelling shorts which are ok but the olive terry towelling polo had blemishes/marks all over it and not really able to wear.
25 mars 2025
Omdöme utan inbjudan
Fantastic customer service and super…
Fantastic customer service and super speedy delivery! Will certainly be purchasing again
21 mars 2025
Omdöme utan inbjudan
The best
The best ! Bought some bikinis for my Europe trip. So comfy and super flattering!!!
3 januari 2025
Omdöme utan inbjudan
Love this!
Love this!! The fit is so perfect and comfortable for summer. Would recommend for anyone going away and need the perfect summer bikinis 🤍🤍
20 mars 2025
Omdöme utan inbjudan
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