Vacay Swimwear Omdömen 

Sadly Vacay Swimwear failed on every front. Delivery states 10 days.. it was nearly 4 weeks when I received the parcel. It arrived and I was asked to pay the delivery company as the leg of the journey in Dubai had not been covered in the supposed ‘free delivery’ they advertised. So at this point I’ve paid for a product that turned up 2 weeks late. And finally, when I tried the product on the quality was awful. I’ve emailed them but their customer service team is obtuse, fail to acknowledge their mistakes or provide a solution, let alone an apology. I won’t ever be ordering again. For the price it’s absolutely NOT worth it.

UPDATE - you reply on here pretending to give a damn when in reality your customer service team have just told me ‘this sounds like a you problem’ stop being fake.. if you don’t care behind closed doors stop pretending to care on public platforms

The swimwear fabric feels amazing! I needed to exchange for a different size, and Pamela was so quick to respond and incredibly helpful in making sure my exchange arrived before I travelled overseas.

Great customer service and beautiful, comfortable swimwear. Would definitely recommend! 🩷

Super fast shipping, great quality.

amazing! greta customer service and super attentive to the issue i had! Cute swimsuit and good quality!

Great quality swimwear and smooth sailing customer service! Would highly recommend.

Couldn’t ask more in a pair of quality swim shorts. Vacay is the best out there.

Great quality shorts with material that feels high quality. Fast shipping too!

I have 5 pairs of board shorts and would never buy anything else! Amazing quality, great colour ways and a perfect fit. Looks great both in and out of the water.

Best quality and best style out there. Love my shorts.

I am a customer in Portugal (EU) and I have been going back and forth with Vacay by email for months over an order they never delivered and that failure is entirely their doing.

Vacay charged me Portuguese VAT at checkout. They then shipped the parcel without declaring that VAT. As a result, Portuguese customs demanded the same VAT a second time, plus a clearance fee, before releasing the parcel. My own postal service confirmed directly that if Vacay had declared the VAT they collected, there would have been nothing to pay.

In other words: they took VAT from me, kept it, and I was billed for it all over again.

The parcel went back to them because of this. They have now confirmed it is back in their warehouse and they still refuse to refund me.

Before anyone from Vacay replies telling me to "contact customer service": I have. For months. Nobody has resolved anything. The polite non-answers are the whole problem.

EU shoppers: do not buy from this company. If anything goes wrong you will be left chasing your own money while being charged tax twice. Deeply disappointing.

Love the range of board shorts - perfect fit and dry so quick! Dior from customer service was excellent!

If I could give them no stars I would. This is a scam company that refuses to refund customer money for returns. They only do this for American buyers!! They allow returns to EU customers but not for Americans!!! They will steal from you! Buyer beware!!!

Yup... A BS return policy is a BS return policy is a BS return policy. Citing your own crap doesn't legitimize it or make it right. You are a scam company and I WILL get my money back! BET!

I placed an order for a bikini on July 19th, with an estimated shipping time of 8–10 days. As I was purchasing it specifically for an upcoming holiday, the delivery timeframe was important to me.

After receiving no updates on my order for quite some time, I contacted customer service to ask about the status. Unfortunately, the communication and assistance I received were extremely disappointing and did not resolve my concerns.

The bikini eventually arrived 26 days after placing my order, just in time for my holiday. Unfortunately, the bikini top was faulty and therefore could not be worn.

For the prices of their bikinis, I expect higher quality and better customer service. On top of the purchase price, I also had to pay import fees to have the bikini delivered to me. It is extremely frustrating to have paid a significant amount of money, including additional import costs, only to receive a faulty product that I was unable to use for the purpose I purchased it for.

After returning home from my holiday, I contacted customer service again, providing photos clearly showing the issue and requesting a return label and a full refund. Instead, I was offered either store credit for only the faulty top or a replacement bikini top.

At this point, I do not want another bikini top. After this experience, I have lost confidence in both the quality of the product and the company’s customer service, and I simply want to return the bikini and receive a full refund. Unfortunately, they have so far been unwilling to provide this.

What has been particularly disappointing throughout this entire process is the complete lack of compensation or any meaningful attempt to make up for the inconvenience. I purchased the bikini well in advance specifically for my holiday, waited 26 days for it to arrive, paid additional import fees, and ultimately could not use it because it was faulty. I am now left with the hassle of returning a product I never got to use, while the company is unwilling to refund me in full.

I have never felt the need to leave a review anywhere before, but I am sharing my experience because I genuinely hope other customers do not end up in the same situation. I would strongly encourage the company to improve both its quality control and, especially, the way it handles customer complaints and faulty products.

For the price point of these bikinis, I expected significantly better quality and customer service.

Really disappointed with my first Vacay Swim order. I purchased two bikinis and sized up in the bottoms as recommended on the website. However, the black bottoms arrived noticeably smaller and more supportive than the green, while the green bottoms are extremely loose, have completely different tension and are unfortunately unwearable.

I contacted the team to try to resolve the issue and was asked to provide a photo. However, I’m unsure how I’m expected to demonstrate the difference in tension and fit through a photo when I live alone.

It’s incredibly disappointing that this hasn’t been resolved, especially given the price of the bikinis. I’m now left with expensive swimwear that I can’t wear, and unfortunately, this experience means Vacay Swim is not a brand I would feel comfortable recommending to my friends.

Unfortunately, my experience with Vacay Swimwear has been extremely disappointing.

I ordered two bikinis, but both were delivered in the wrong size. Despite contacting customer service multiple times, they have still failed to resolve the issue.

To this day, I have not received a refund, nor have I been reimbursed for the customs/import fees I had to pay. Communication has been extremely slow, with replies coming only sporadically and after long delays, making the whole process unnecessarily frustrating.

The only solution I was offered was a voucher. However, this is not an acceptable solution. The vacation I purchased the bikinis for has long since passed, and I have no intention of placing another order and risking paying customs/import fees again because of a mistake that was not mine.

I cannot recommend this company based on my experience.

Best swim shorts I have ever bought. Have them in so many different styles

Great range of quality options and customer support!

Ive ordered the new deal they’ve got going on with the swim short pants, and that was the best thing I could possibly do, good pricing and get a pair free! I’ve also ordered a black and white tank top, they are a very nice and sung fit and comfortable, I wear them all the time to the gym and causally and they fit so well.
Definitely must have and buy them !

So I’m normally a small to a medium in bottoms. Their mediums fit like an extra small. Anyone bigger than a size 27 or 2 will not fit in any of the bottoms unless it’s a tie side. Their return policy is ridiculous too. You return on your dime and don’t get your money back only store credit. So if you absolutely hate it you’re out of luck. I will not buy from here again.
I saw that you responded. And no it’s not clear. The sizing is wrong and customer service is rude. Quality is t that great either. Update. Just found out it would be 250 dollars to send back to them. Literally money down the drain. Do not buy.

The biggest issue is that they don’t allow refunds or easy size exchanges, so you’re stuck with something that may not even fit or be useful. For such an expensive brand, this policy makes it not worth the money.