I reached out to customer service regarding the promotional free bikini, and Dan was incredibly helpful and efficient! I’ve purchased, exchanged items, and used store credit with ease. Every experienc... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sadly Vacay Swimwear failed on every front. Delivery states 10 days.. it was nearly 4 weeks when I received the parcel. It arrived and I was asked to pay the delivery company as the leg of the journ... Se mer
Företaget har svarat
Customer service was amazing, all so kind especially the wonderful Pamela! I had an issue with my return and she made sure the process was easy. She was very quick with responding so close to Chris... Se mer
“Voor mij nooit meer Vacay Swimwear. Bij het bestellen bleek achteraf dat ik nog €15 inklaringskosten moest betalen. Vervolgens kost het terug sturen ook nog eens €22. De totale extra kosten make... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Founded in 2016 by two long-time friends, Vacay Swimwear emerged from a desire to address a significant gap in the swim and resort wear market. Inspired by the vibrant beaches of the European coastline, they recognised the need for holiday fashion that truly reflects individual personality. Vacay Swimwear is an Australian brand dedicated to creating exceptional swim and resort wear that seamlessly blends style and comfort. Our collections capture the spirit of the adventurous traveler, infused with the artisanal elegance and refinement of European fashion.
Kontaktuppgifter
20 Islington Court, 5008, Dudley Park, Australien
- customers@vacayswimwear.com.au
- vacayswimwear.com.au
4,0
Bra
675 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
10/10 experience from this company
10/10 experience from this company. Seamless transaction. Professional communication from their staff when enquiring about a product and super fast shipping. Hands down best shorts I've ever owned!
3 januari 2025
Omdöme utan inbjudan
by far the best bikinis i have ever…
by far the best bikinis i have ever worn, they are so comfortable and flattering love them so much can’t wait to get more
8 januari 2025
Omdöme utan inbjudan
Best I’ve Worn! Wouldn’t buy from anywhere else!
By far the comfiest swim shorts I’ve worn. Clearly made with good quality, fit was perfect and plenty of compliments on the look! Wouldn’t buy from anywhere else!
8 januari 2025
Omdöme utan inbjudan
Most comfortable swimwear
Amazing brand and impressed with their versatility! Swim shorts are comfortable and great fitting. Purchased a pair of bikinis for my partner and they’re the most flattering pair she owns.
8 januari 2025
Omdöme utan inbjudan
Crazy expense to return
Horrible customer service. My daughter looks amazing in every bikini yet these do not fit her as they are cheaply made. To return 2 bikinis the shipping cost is $66. They have no US location for returns despite their targeting the US in their website. Their response to me was per the return policy…no where in their website does it give a heads up that a return from the US postal service starts at $66. Update: the suit fits it is cheaply made and fits horribly as a result. As yiu can see they did not address their horrible return policy/expense. They are one of the few international companies that does not have a realistic return policy. Unless you are willing to keep what you purchase from them, do not purchase anything from them!
6 januari 2025
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi Jill,
We are truly sorry to hear about your dissatisfaction with the fit of our Bikini's.
To help our customers make informed sizing decisions, we strongly encourage referencing our comprehensive size guide, which provides precise measurements and recommendations.
In the event that you've received the wrong size, we do offer a size exchange option, provided the item meets our return policy criteria. You can find detailed instructions on initiating a size exchange in our returns policy.
We truly value your feedback and are committed to enhancing our products and customer experience. If you have any further questions or concerns, please reach out to our dedicated customer support team for prompt assistance at customers@vacayswimwear.com.au.
Thank you for your patience and understanding.
Thank you,
Vacay Swimwear
Really love the bikini!The design is so…
Really love the bikini!The design is so lovely and size fitting well.I will buy more.
6 december 2024
Omdöme utan inbjudan
Terrible company. Colours don’t match the website.. Crap material, DONT BUY !!
Terrible company.. shorts don’t match the colour on the website and when asked for a refund they wouldn’t give it because of the final sale. Treated me like it was my fault the colour didn’t match. Also the quality is crap 100% polyester they have no stretch and charge $90 for this crap !!
2 januari 2025
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi Pano,
We are truly sorry to hear about your dissatisfaction with the fit of our swim shorts.
It's important to note that our swim shorts are intentionally designed as a slim fit with non-stretch fabric. To help customers make informed decisions, we strongly encourage referencing our comprehensive size guide, which provides precise measurements and recommendations.
In the event that you've received the wrong size, we do offer a size exchange option, provided the item meets our return policy criteria. You can find detailed instructions on initiating a size exchange in our returns policy.
We truly value your feedback and are committed to enhancing our products and customer experience. If you have any further questions or concerns, please reach out to our dedicated customer support team for prompt assistance at customers@vacayswimwear.com.au.
Thank you for your patience and understanding.
Thank you,
Vacay Swimwear
Love this brand designs
Love this brand designs, good quality, good service.
1 januari 2025
Omdöme utan inbjudan
Such a flattering bikini
Such a flattering bikini, a core staple for the wardrobe. I get so many compliments in it every time I wear it.
24 december 2024
Omdöme utan inbjudan
Overall happy with the resolution
Took quite abit of back and fourth but they ended up giving a store credit vs a refund
16 december 2024
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi Spencer,
Thanks for sharing your review and feedback with us. We're truly sorry to hear you were not satisfied with our customer support.
Our support team would be happy to look into this further for you! Please email us at customers@vacayswimwear.com.au and we'll be in touch soon.
We look forward to hearing from you!
Thanks,
Vacay Swimwear
Avoid their bikinis!
I got a few pairs of board shorts and a swimmer top from them in their sale.
The top is by far the worst made top I’ve ever seen. It has a seem through the bust and just looks horrible.
I emailed them and they responded asking for pics of the rip? I explained it’s not a rip but terrible manufacturing and they have ghosted me.
To then send me a discount voucher to buy more things!!!! The worst customer service ever!
10 december 2024
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi Maria,
Thank you for sharing your review and feedback with us. We are truly sorry you were dissatisfied with your recent purchase.
We are more than happy to send you a new bikini top, however, we do unfortunately need the proof of the defect with the product, in the form of a photo.
We have currently been experiencing a high volume of emails due to the black Friday sales and will ensure to get to your email as soon as possible.
We look forward to talking soon to get this resolved for you.
Thanks,
Vacay Swimwear
chocolate bikini set
I bought a chocolate bikini set in size XL size,amazing!! Love it!!
13 november 2024
Omdöme utan inbjudan
Avoid this company!
Awful fabric. Terrible quality. Odd sizing. Return policy is that you have to pay them a handling fee to return an item. Avoid!
12 december 2024
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi Rad,
We are truly sorry to hear about your dissatisfaction with the fit of our swim shorts.
It's important to note that our swim shorts are intentionally designed as a slim fit with non-stretch fabric. To help customers make informed decisions, we strongly encourage referencing our comprehensive size guide, which provides precise measurements and recommendations.
If you haven't already, please reach out to our dedicated customer support team for prompt assistance at customers@vacayswimwear.com.au.
Thank you for your patience and understanding.
Thank you,
Vacay Swimwear
Terrible product with sizing
Terrible product with sizing - some of the worst sizing.
12 december 2024
Omdöme utan inbjudan
Svar från Vacay Swimwear
Hi Monique,
We are truly sorry to hear you are dissatisfied with the size and fit of your recent purchase.
We offer a comprehensive size guide on our website and encourage all customers to review this before making a size decision.
We are more than happy to exchange this to a more suitable size, provided the item meets our return policy criteria. You can find detailed instructions on initiating a size exchange in our returns policy.
We look forward to hearing from you!
Thank you,
Vacay Swimwear
Couldn't be happier with the quality…
Couldn't be happier with the quality and entire experience! Have had so many comments on my outfit and how much people are loving them! Highly recommend!
6 december 2024
Omdöme utan inbjudan
Great mens shorts
Great mens shorts. I’ve looked for ages to find shorts with the perfect length and look. The stretch fit pants are particularly comfortable. Highly recommend.
6 december 2024
Omdöme utan inbjudan
The quality of the bikinis are…
The quality of the bikinis are extremely nice and I would actually say they are my favourite bikinis. Now the cot is perfect sizing is also perfect and colours are great. Would definitely recommend to a friend.
6 december 2024
Omdöme utan inbjudan
Vaycay Swimwear bikinis are incredibly…
Vaycay Swimwear bikinis are incredibly comfortable, with a perfect material that feels soft and supportive. The bikini sets fit flawlessly.
2 december 2024
Omdöme utan inbjudan
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