I visited a showroom and had a great experience testing different models. The staff were patient and explained everything clearly, which made the buying decision much easier and stress-free.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently tried an OSIM massage chair and the experience was excellent. The build quality feels premium and the massage settings really help reduce my daily stress after long working hours.
The delivery and installation process was smooth and professional. Everything was set up properly and explained clearly. The product itself works exactly as advertised and feels very high quality.
Great Chair ! Bought the Osim Ulove about 2 years ago, from Houston OSIM. everything is still functioning as it needed. very good customer service Also, their delivery service is phenomenal wh... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
OSIM North America is a leading wellness and lifestyle company dedicated to helping people live healthier, more balanced lives through innovative technology and design. As part of the globally recognized OSIM brand, we specialize in premium massage chairs, ergonomic solutions, and wellness products that combine advanced engineering with everyday comfort. Our mission is simple: to make wellness accessible, convenient, and effective for modern living. Whether at home or in the workplace, OSIM products are designed to relieve stress, improve circulation, and support overall well-being using intelligent features such as AI-driven massage programs, customizable settings, and user-focused design. At OSIM North America, we believe wellness isn’t a luxury—it’s a necessity. That’s why we are committed to delivering smart, accessible solutions that help people relax better, recover faster, and live well every day.
Kontaktuppgifter
4,2
Bra
165 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Poor upholstery quality & Afersales service
The upholstery of my Osim uDivine started to wear off within less than a year of purchase. I called & emailed for reuphostery but no response was received till I complained to their outlet at Jurong Point where the sales rep put up my request for me & I finally got a response from service centre to replace my uphostery but I would hve to wait for at least 6 months.
Now, it's the 7th month now & no follow up or update of status despite my numerous email reminders.
18 december 2016
Omdöme utan inbjudan
Svar från OSIM USA
Hi, I am so sorry to hear about that. If you don't mind. Please kindly provide picture and proof of purchase via at customer@osim.com so we can follow up on your issue. FYI, we just established TrustPilot and we will be active on your feedbacks and concerns. Have a good day and happy holidays!!!
dreadful after sales service - steer clear
Trying to get OSIM to respond to requests for spare parts or repairs is a joke. They just ignore you. When I finally got someone on the phone, the conversation started with him just saying 'out of stock' and he wanted the conversation to end at that. After leading him by the nose every step of the way arrangements were made for the part to be delivered within a few days. So from 'out of stock - goodbye' to problem solved - by ME not HIM!! All this company cares about is flogging expensive tat and then 'so long sucker!'. Don't waste your money. Unfortunately I have to call them again tomorrow to ask for another spare part...
22 mars 2016
Omdöme utan inbjudan
Svar från OSIM USA
Hi Jane, I am sorry to hear about that. We just established TrustPilot and we will be active and follow up on all your concerns and feedback. FYI, depending on where you reside. We have limited locations available therefore it does take quite some time to ship it out as we are trying our best. However, please feel free to contact our customer service team at customer@osim.com so we can follow up on your concerns and feedback. Hope you have a goo day and happy holidays!!!!
Poor customer service
I bought ueco genius. And i wanted to buy spareparts. I sent inquiry in webshop singapore Osim on 29 March 2015. After one month, i didnt receive any call or feedback. Then i send inquiry to feed back team in website. They foward my email to their customer office. The executive customer service called me, but i didnt pick up as i am on meeting. I apologize thru email and send my list. No one then follow up. I call and call during my office hours and no one pick up. On 7 May 2015, i sent email again. Still no one follow up. I feel bad to Osim now. I just want to buy my sparepart.
Here is my list:
1. Steam Gun
2. Terry Cloth Cover
3. Cotton Cloth
4. Sponge Filter
5. HEPA filter
6. How much your fee for delivery?
I hope Osim Singapore can settle this quickly. It' s dragged too long. It's very bad for your reputation in service.
19 maj 2015
Omdöme utan inbjudan
Problems with massage chair - very poor after sales support
This u-massage chair broke 4 times in the first year, always the same problem ie they never fixed it. It was in repair with them more then it was used at home. OSIM were not helpful even during this process. Finally another problem occured which could have easily been connected to the other ones but the company said it was 'now out of warranty' and would only repair with a charge...funny that. Would not do business with a company with such poor after sales service unless you buy in expecting no customer after sales help and a substandard product. Not worth the price or the hassle.
20 januari 2015
Omdöme utan inbjudan
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