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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I visited a showroom and had a great experience testing different models. The staff were patient and explained everything clearly, which made the buying decision much easier and stress-free.

Betygsatt 5 av 5 stjärnor

I recently tried an OSIM massage chair and the experience was excellent. The build quality feels premium and the massage settings really help reduce my daily stress after long working hours.

Betygsatt 3 av 5 stjärnor

The delivery and installation process was smooth and professional. Everything was set up properly and explained clearly. The product itself works exactly as advertised and feels very high quality.

Betygsatt 5 av 5 stjärnor

Great Chair ! Bought the Osim Ulove about 2 years ago, from Houston OSIM. everything is still functioning as it needed. very good customer service Also, their delivery service is phenomenal wh... Se mer

Företaget har svarat

Företagsinformation

  1. Försäljare av massageprodukter
  2. Möbelaffär
  3. Spa-massage

Skrivet av företaget

OSIM North America is a leading wellness and lifestyle company dedicated to helping people live healthier, more balanced lives through innovative technology and design. As part of the globally recognized OSIM brand, we specialize in premium massage chairs, ergonomic solutions, and wellness products that combine advanced engineering with everyday comfort. Our mission is simple: to make wellness accessible, convenient, and effective for modern living. Whether at home or in the workplace, OSIM products are designed to relieve stress, improve circulation, and support overall well-being using intelligent features such as AI-driven massage programs, customizable settings, and user-focused design. At OSIM North America, we believe wellness isn’t a luxury—it’s a necessity. That’s why we are committed to delivering smart, accessible solutions that help people relax better, recover faster, and live well every day.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

165 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

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Betygsatt 5 av 5 stjärnor

Great customer experience

Great customer experience, especially Mico very helpful!

31 maj 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Dear DC,

Thank you for the comment and I am glad that you had a positive shopping experience with one of our team member. Please don't hesitate to provide feedback to us as it's extremely valuable.

Stay well and take care,

Betygsatt 5 av 5 stjärnor

Product and service are very good

Product and service are very good. I have been using their foot massager for many years. Buy a new one ustiletto today. It’s very pretty and powerful product

27 maj 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Dear Yvonne,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy the product. Please don't hesitate to reach out to us if you have any questions.

Stay well and take care,

Betygsatt 5 av 5 stjärnor

Mico explain very detaily about the…

Mico explain very detaily about the products, friendly atmosphere of the store make us become one of the message chair customers

26 maj 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Dear Daniel,

Thank you for being an OSIM customer and thank you for your support. What a positive experience you had. Please continue to help us grow to be a better company.

Stay well and take care,

Betygsatt 5 av 5 stjärnor

nice massage chair

26 maj 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Dear Qihua Ma,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy your product. Please continue to help us grow to be a better company.

Stay well and take care,

Betygsatt 5 av 5 stjärnor

High quality massage chairs provide years of great service

I have not one but 2 Osim I-Symphony Massage chairs. They are now more than 10 years old but still function more or less as they originally did. They give a very robust and thorough massage to the back and neck and we use at least one of them almost every day. There are lots of different programs that can be chosen so it is very versatile and you can increase or decrease the strength of the pressure as needed. I especially like the zero gravity feature. The chairs are very happy so fortunately we don't need to move them around too much. the only design flaw that I have come across is that the leg and buttock pressure comes from inflated bags and the plastic connectors become brittle and break easily. However I have been able to repair these myself using low-cost items and without too much trouble. All in all I can say that although these machines are expensive they are worth every penny and I would not hesitate to recommend them to anyone who like me does quite a lot of physical exercise.

22 maj 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Dear John,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy your product. Your feedback is extremely valuable and please continue to help us to grow into a better company.

Stay well and take care,

Betygsatt 4 av 5 stjärnor

Pretty good experience

We purchased two items last year, UMody and UJolly at Richmind Aberdeen Center. We had a pretty experience and clear explaination from Jessica Mak. The products are still working good with no problem at all. It is relatively expensive comparing to Hong Kong price but I guess nothing is cheap in Canada.

22 maj 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Dear Bonny,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy your product.

I do understand your pricing concern, it's mainly due to the reason of products being made specifically for North America with a different voltage, as well as currency conversion and etc. Your feedback is extremely valuable and we really appreciate it. Please continue to help us to grow into a better company.

Stay well and take care,

Betygsatt 5 av 5 stjärnor

Great quality product

Great quality product. Fast delivery and nice service!

20 maj 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Dear Nicole,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy your product. Please continue to help us grow to be a better company.

Stay well and take care,

Betygsatt 4 av 5 stjärnor

We had our osim neck massager for 1…

We had our osim neck massager for 1 year. Used it daily on neck, back or knees and calves. Still worked great, but the fabric on the knobs wore out. We still use it, but wish the fabric covers was sturdier. Thank you Osim.

20 maj 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Dear Rafael,

Thank you for being an OSIM customer and thank you for your support. I am glad that you enjoy your product.

Stay well and take care,

Betygsatt 1 av 5 stjärnor

They hate their customers- don’t buy it

They hate their customers. Once you buy
It you’re on your own. When it breaks- and it will break, you’re own your own. No service , no support and no parts. $5k is a lot to pay for something that can’t be repaired. I’ll buy another massage chair but it absolutely won’t be an OSIM

10 maj 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Hi Mark,

This is Ryan, I am the Customer Service Manager for OSIM North America. I am sorry about your experience. Please let me know what are you concern in order for me to further assist you on this matter. Please feel free to email me at info@osim.com

Thanks

Betygsatt 1 av 5 stjärnor

I got a osim massage chair it giving a…

I got a osim massage chair it giving a error 16 code why is it can it be repaired.

20 mars 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Hi Keerthi,

This is Ryan, I am the Customer Service Manager for OSIM North America. I am sorry about your experience. Please email me at info@osim.com with your original invoice for me to assist you on this matter.

Thanks

Betygsatt 1 av 5 stjärnor

Terrible products and heavily…

Terrible products and heavily overpriced - I have two Osim Ucozy Massagers which i have had to sent to repair multiple times because the cover keeps tearing after a small period of time or the machine malfunctions. Upon repair - within 1 month - same issue occurred. I have totally given up and consider these a write off now.

Poor quality products.

1 mars 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

To whom may concern, I am sorry to hear about your Ucozy 3D. Wear and tear not a rare issue due to many time causing friction to your body and the machine itself. Please contact us at customer@osim.ca so we can assist you and proceed to further actions. We look froward to hear from you again.

Betygsatt 1 av 5 stjärnor

It is the WORST company ever

It is the worst company ever. I was trying to buy a product, my payment is going through all the time but the customer service is asking for my ID and front of my vresit card. This is the only online store that is asking me of this. My credit cards are released from UK so there ahould be no problem. However, it seems the store is using Shopify and wants customers use Paypal or GPay which I don't want to use due to less protection. SO BE CAREFUL AS THIS MIGHT BE FRAUD!!!

29 februari 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Hi El Boyon, Our online purchased can be billed either through Paypal and credit card. For any service purchases is required to bill prior to any further actions through providing our accountant your credit information (Keep in mind, all customer's personal information will be confidential.) Furthermore, if there is a mistake on financial payment. Please contact us at customer@osim.ca s we can follow up on your case. We look forward to hear from you again.

Betygsatt 1 av 5 stjärnor

Terrible company

Terrible company, does not support its product. We purchased uASTRO, an expensive massage chair, The leg and feet massage feature do not work.
Trying to find a repair person as OSIM international does not support its product. OSIM products are sold at COSTCO and other places, these distributors should not sell these products.
Any good repair man in San Diego?

Singh

22 februari 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Hi Sharat.

Unfortunately we no longer carry this product nor repairment parts due to discontinuation. However, Our customer service will do their best to help solve your solution and provide more information regards to your case. Please feel free to contact me through customer@osim.ca .

Betygsatt 5 av 5 stjärnor

Amazing customer service from the store…

Amazing customer service from the store in vancouver. they were very helpful suggesting me the right massage chair, and it really helps with my back pain. My whole family loves the uLove 2 massage chair! Highly recommended

20 februari 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Hi Julia, I am glad to hear that we are able to assist you fully and got the chair you want! Our new technology surpasses many due to our 4-hand mechanics that enables to rehabilitate your whole body after a gruesome day. If you have any questions, please feel free to contact our customer service at customer@osim.ca for any support. Have a good day!

Betygsatt 5 av 5 stjärnor

I have tried many other back and…

I have tried many other back and shoulder massagers before, but until I have used Osim I thought all massagers are the same, the osim back massager squeezes firmly and feels amazing. Others just feel like rollers on your back and doesn't do the job. I recommend osim

20 februari 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Hi Ken, I am glad that you are enjoying our products. Our technology and mechanics have improved and reformed with stronger motors system. Please be sure to check out our websites for the newest products and unbeatable offers. If you have any questions, please feel free to contact me. Have a good day!

Betygsatt 5 av 5 stjärnor

My top choice in personal massage devices

As a chiropractor, I frequently treat patients with leg, ankle or foot pain. Most of the time, pain in the lower extremity is due to muscle inflammation and trigger point formation due to repetitive overuse of muscles of the leg and foot. I purchased an uPhoria Warm foot massager for personal use. I came away very impressed with it's ability to almost mimic manual therapy from a expert therapist. After testing many different foot massagers over the years, this one truly differentiates itself from the rest for its ability to deliver targeted therapy to release tight muscles. Most frequently, pain of muscular origin responds poorly to pain relievers such as ibuprofen. Luckily, hurt muscles really love manual pressure and stretch, thats why massagers are great tools to have if patients are not able to see their chiropractors or physical therapists. I have no hesitations recommending Osim uPhoria Warm foot massager as my top choice to my patients seeking relief at home. I look forward to trying other products in OSIM's line-up, I believe they make the best in-home massage products.

Jay Han, DC

20 februari 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Hi Jay, I hope you are doing well and enjoying your uPhoria Warm massager. All our products were conceptualized and made by real life therapist so that we can offer our customer an exceptional and unique experience. Thank you for supporting our brand and if you have any questions, please feel free to contact us at customer@osim.ca . Cheers!

Betygsatt 5 av 5 stjärnor

Thanks Osim

Thanks Osim! I've shopped in both Vancouver and Toronto stores and have had an excellent experience. The OSIM chair has been incredibly helpful for massage and stress relief. Highly recommended!

20 februari 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Hi Kawa, It is great to hear that you are enjoying your massage chair. We utilize the techniques of a real massage therapist to enhance a whole new experience. It not only allows customers like yourself to feel like having a real professional massaging you after a long days work and activities. Thank you for choosing our brand and if you have any questions, please feel free to contact us at customer@osim.ca . Have a good day!

Betygsatt 5 av 5 stjärnor

My massage chair is amazing!

My massage chair is amazing!! Chris gave me excellent customer service and helped me pick the perfect model for me

20 februari 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Hi Jaishan, I am glad our customer service are able to provide you with everything you need. Every chair is crafted by our best mechanics and massage therapist's insight. Therefore each model can satisfy all kinds of individuals with different issues. It is great to hear that you are enjoying your chair. If you have any questions, please contact us at customer@osim.ca . Cheers!

Betygsatt 5 av 5 stjärnor

OSIM is amazing

The OSIM Metrotown store is a mezzanine of health technology. All the products are well tuned with innovation, if willy wonka was massage chair magician, this would be his chocolate factory. Oh my Golly Gosh what an experience. The new uDivine V was a must have, so after the perfect customer service experience I decided to take the sleek grey one home. When I sat into the chair, the uDivine V with it's special rollers gripped into me and took out all my pain and stress. I didn't need Nike air sneakers, I WAS WALKING ON AIR. The sleek grey matches my silver george clooney like hair. I would highly recommend. The uDivine V not only is a great priced chair but it's function really justifies it's use. V for Value and V for Victory! Thank you OSIM for the great service and products

20 februari 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Hi Kevin, it is great to hear that you are enjoying our products and our premium service. For OSIM, we hold our quality standards fairly high due to the fact that we want to enable customers to to have an exceptional and outstanding experience in our products. You don't need to visit Disneyland to find THE HAPPIEST PLACE ON EARTH! If you have any questions or information you would want to know, please feel free to contact us at customer@osim.ca . I hope you have a good day

Betygsatt 5 av 5 stjärnor

Amazing!

My chair is working perfectly
Chris did an amazing job!
I am really happy with the results!

24 januari 2020
Omdöme utan inbjudan
Logotyp för OSIM USA

Svar från OSIM USA

Hi Rajdeep, I am glad our customer service can provide you with everything you need and solved your issue with the massage chair. If you have any questions, please don't hesitate to contact us at customer@osim.ca . Cheers!

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