For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... Se mer
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I’ve never heard of this company and I was looking for a specific pair of shorts for my daughter who is extra tall and skinny. Most companies don’t carry and xxs so I was presently surprised. The shor... Se mer
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I still haven’t gotten my package. I sent an email with the correct delivery address and asked if it could be resent to that address. The problem was, I added my old address which had a different stre... Se mer
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3,0
Medel
160 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från us.motelrocks.com
Hi Hazel, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Took almost a month to process my…
Took almost a month to process my return. I still have not received my money back.
1 juni 2026
Svar från us.motelrocks.com
Hi Audrey, I am sorry to hear that you have not been happy with the returns service and your feedback will be passed on to the relevant team. If you have any problems with your recent return please make sure to reach out to the customer service team!
Motel x
Lost my order/Won’t receive one due to stock
I love motel rocks but they lost my most recent order:( and they ran out of my size so I couldn’t get a replacement one
5 juni 2026
Svar från us.motelrocks.com
Hi Alexxa, I am very sorry to hear that your parcel was lost in transit - we will be raising this with the courier as it is not the service we expect our customers to receive. Please make sure to reach out to the customer service team again to see if the item is being restocked. I apologise for the inconvenience caused.
Motel x
Svar från us.motelrocks.com
Hi Natalie, I am sorry to hear that you have been unable to locate your parcel - please make sure to reach out to the customer service team so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
Svar från us.motelrocks.com
Hi Sophia, thank you for your review. I am so glad to hear you love your recent order and I hope to see you shopping with us again soon!
Motel x
Inconsistent jean sizing
It is so frustrating how the exact same size and style of jeans in different colors fit so variably. I order a 26 x 34 size in 3 colors. One is so small it won't even zip. one is huge on me. I have one pair of the parallel jeans that fits perfectly and i was really hoping to get more colors, but I'm never ordering jeans from here again. Such a pain
4 juni 2026
Svar från us.motelrocks.com
Hi Lauren, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Super Cute!
I got my order pretty quick and I love the top! I have had some sequins fall off, but it’s pretty comfortable and super cute!
4 juni 2026
Svar från us.motelrocks.com
Hi Keira, thank you for leaving a review. I am glad to hear that you have been happy with your item and the shipping service provided - I am sorry to hear that you have experienced this with your top and the feedback will be passed on to the relevant team. If you have any further please make sure to reach out to the customer service team.
Motel x
It takes forever to ship
Horrible shipping, I ordered at 6/3 haven’t shipped yet and today is 6/11
4 juni 2026
Svar från us.motelrocks.com
Hi Lilian, I am sorry to hear that you have not been happy with the shipping service provided - I can confirm that your order was dispatched on 4th June and it looks like your package is available for collection. If you have any problems please reach out to the customer service team for further information!
Motel x
so amazing!!
27 maj 2026
Svar från us.motelrocks.com
Hi Kristen, thank you for your review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Svar från us.motelrocks.com
Hi Melody, thank you for your review. I am so pleased to hear that you have been happy with your bathing suits and I hope to see you shopping again soon!
Motel x
Cutesy dress!
To me personally the dress was adorable and the shipping was great! I'll definitely buy again!
2 juni 2026
Svar från us.motelrocks.com
Hi Layla, thank you for leaving us a review. I am so glad to hear that you have been happy with your dress and the delivery service provided - I hope to see you shopping with us again!
Motel x
It’s not worth it to pay $90 for a pair…
It’s not worth it to pay $90 for a pair of jeans then spend $7 to return them just to get a different size. Did it twice. Yes we followed the size chart. No the jeans did not work out and was not willing to continue to exchange the jeans and pay more $$
2 juni 2026
Svar från us.motelrocks.com
Hi Jessica, I am sorry to hear that you have not been happy with the returns/exchange service provided and your feedback will be passed on to the relevant team. If you need any help with sizing please make sure to reach out to the customer service team who will be happy to help out. I apologise for any inconvenience caused.
Motel x
Svar från us.motelrocks.com
Hi Sabrina, thank you for leaving a review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
The exchange went well however the…
The exchange went well however the jeans did not fit. I am pleased the refund to my account went smoothly.
20 maj 2026
Svar från us.motelrocks.com
Hi Ruby, thank you for leaving a review. I am glad to hear that you have been happy with the exchange service provided and I hope to see you shopping with us again soon!
Motel x
Crazy sizing
We ordered a first pair of jeans that were perfect. We keep trying to reorder and every pair fits so differently!! It has been very frustrating.
1 juni 2026
Svar från us.motelrocks.com
Hi Jennifer, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans and this feedback will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
My package never got delivered.
1 juni 2026
Svar från us.motelrocks.com
Hi Luissa, I am sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team so please allow 24-72hrs for a response from our team, they will investigate this further for you. I apologise for any inconvenience caused.
Motel x
it came super quick and the jeans feel…
it came super quick and the jeans feel a,a zing and are exactly what i am looking for
1 juni 2026
Svar från us.motelrocks.com
Hi Katie, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided. I hope to see you shopping with us again soon!
Motel x
Satisfied and Disappointed with my first order
This was my first time ordering from Motel, and I was both satisfied and disappointed. I ordered the Low Rise Roomy Jeans in True White and when I received my package the jeans were stained. Other than the stain, the jeans had amazing quality and I felt as though the website thoroughly explained Motel's sizing so they fit perfectly. I Emailed for help and received a very helpful response and felt there was very thoughtful communication. I was able to get the help I needed so I am very satisfied with the customer service, just sad the clothes did not come in the condition I expected.
1 juni 2026
Svar från us.motelrocks.com
Hi Leah, I am sorry to hear that you have experienced this issue with your item and we will be raising this further. I am pleased that our customer service team was able to help you out and I hope to see you shopping with us again soon!
Motel x
I’ve love every single shirt I’ve…
I’ve love every single shirt I’ve purchased and have received many compliments while out. Love the material and it’s all tru to size
1 juni 2026
Svar från us.motelrocks.com
Hi Paola, thank you for leaving a review. I am so pleased to hear that you have been happy with your items and I hope to see you shopping with us again!
Motel x
Svar från us.motelrocks.com
Hello, thank you for your review. I am so pleased to hear that you love your item and hope to see you shopping with us again soon!
Motel x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.