us.motelrocks.comOmdömen 

160
TrustScore 3 av 5

3,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... Se mer

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Betygsatt 5 av 5 stjärnor

I’ve never heard of this company and I was looking for a specific pair of shorts for my daughter who is extra tall and skinny. Most companies don’t carry and xxs so I was presently surprised. The shor... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I still haven’t gotten my package. I sent an email with the correct delivery address and asked if it could be resent to that address. The problem was, I added my old address which had a different stre... Se mer

Företaget har svarat

3,0

Medel

TrustScore 3 av 5

160 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,0

Alla omdömen

(160)

159 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

terrible delivery

terrible delivery, order expected four days ago and i've still heard nothing from customer service

15 juni 2026
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hello, I am very sorry to hear that you have experienced an issue with your delivery - please be aware that the delivery service you selected can take 3-6 working days to arrive.
It looks like you have reached out to the customer service team who are getting this resolved for you now - I apologise for any inconvenience caused.

Motel x

Betygsatt 1 av 5 stjärnor

My item hasn’t even arrived

My item hasn’t even arrived, the tracking system is weird and hard to work with, and the status of my order hasn’t changed in a while.

15 juni 2026
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Svar från us.motelrocks.com

Hi Gina, I am very sorry to hear that you had trouble tracking your delivery - it looks like your parcel has successfully arrived within the shipping time frame advertised and if you have any questions please make sure to reach out to the customer service team who will be happy to help. I apologise for any inconvenience caused.

Motel x

Betygsatt 1 av 5 stjärnor

Unhelpful and issue not resolved

Unhelpful and issue not resolved.

Motel seems to have quality issues w lengths of jeans.

This is the 3 time I’ve ordered 34 inseam and pants were actually 32 inches.

5 juni 2026
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hi Jennifer, I am very sorry to hear that you have experienced sizing issues with your jeans - it looks like you have reached out to the customer service team but they did not receive a response from you so that they could investigate your issue. Please make sure to speak to the team if you have any problems with your jeans so that they can get this resolved for you. I apologise for the inconvenience caused.

Motel x

Betygsatt 5 av 5 stjärnor

Tshirts are perfect and the jeans are…

Tshirts are perfect and the jeans are really cute - totally happy with my purchase and will be buying again

4 juni 2026
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hi Alex, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!

Motel x

Betygsatt 5 av 5 stjärnor

Love the style

Love the style, the quality is great, the price is great, and I have no problems receiving the shirt.

11 juni 2026
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hello, thank you for your review. I am so glad to hear that you have been happy with your item and hope to see you shopping again soon!

Motel x

Betygsatt 5 av 5 stjärnor

My items were sooo cute and just as…

My items were sooo cute and just as described! A bit pricey but good quality.

4 juni 2026
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hi Jada, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again soon!

Motel x

Betygsatt 2 av 5 stjärnor

My shirt came ripped

My shirt came ripped

11 juni 2026
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Svar från us.motelrocks.com

Hi Mandy, I am very sorry to hear that your item has arrived damaged - I can see that you have reached out to the customer service team who will get this resolved for you as soon as possible. I apologise for the inconvenience caused.

Motel x

Betygsatt 5 av 5 stjärnor

Both my daughters love motel jeans

Both my daughters love motel jeans, the long inseam is perfect.

9 juni 2026
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hello, thank you for leaving a review. I am so pleased to hear that your daughters love our jeans and I hope to see you shopping again soon!

Motel x

Betygsatt 2 av 5 stjärnor

Shein quality

Shein quality. Received a swimsuit that looked like it'd be worth $12 on Shein. Thin, see-through, and non-adjustable like a child's starter bra

11 juni 2026
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Svar från us.motelrocks.com

Hi Shivaun, I am very sorry to hear that you have not been happy with your order and your feedback regarding the items will be passed on to the relevant team. I apologise for any inconvenience caused.

Motel x

Betygsatt 2 av 5 stjärnor

High cost

High cost, duties, no communication email regarding transit

8 juni 2026
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hello, I am sorry to hear that you have been unhappy with the shipping service provided - your tracking information was sent to the email provided on the order. If you need any help with your tracking information please reach out to the customer service team as they will be happy to help. I apologise for any inconvenience caused.

Motel x

Betygsatt 1 av 5 stjärnor

Paid for 2 day shipping 8 days ago and…

Paid for 2 day shipping 8 days ago and still haven't received order.

10 juni 2026
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hi Emily, I am very sorry to hear that you have not yet received your order - it looks like you have reached out to the customer service team and a member of the team will be in touch with you as soon as possible to get this resolved. I apologise for the inconvenience caused.

Motel x

Betygsatt 5 av 5 stjärnor

Quick and came just like pictured!

The quality was great for the cost. It arrived quickly and the piece was perfect!

2 juni 2026
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!

Motel x

Betygsatt 2 av 5 stjärnor

Don't buy

I've been wanting this dress for months but even though I ordered an XS, it's very boxy and INCREDIBLY see-through. Even tan underclothes will show. I had to wear it for graduation but the dress is literally a single layer of cotton.

9 juni 2026
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hi Madeleine, I am sorry to hear that you have not been happy with your item and this feedback regarding the quality will be passed on to the relevant department. I apologise for the inconvenience caused.

Motel x

Betygsatt 1 av 5 stjärnor

My package was not delivered

My package was not delivered

9 juni 2026
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hi Devon, I am very sorry to hear that your parcel has been lost in transit - I can see that you have spoken with our customer service team who have resolved this for you now. If you have any further problems please make sure to reach out again, I apologise for the inconvenience caused.

Motel x

Betygsatt 5 av 5 stjärnor

Exchange

We had to make an exchange and it went very smoothly.

9 juni 2026
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Svar från us.motelrocks.com

Hello, thank you for leaving a review. I am so glad to hear that you found the exchange process smooth and hope to see you shopping with us again soon!

Motel x

Betygsatt 5 av 5 stjärnor
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hi Donald, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again!

Motel x

Betygsatt 1 av 5 stjärnor

I am still waiting for a label

I am still waiting for a label

8 juni 2026
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hi Greg, I can confirm that your order was dispatched on 8th June and the tracking details have been sent to the email address on your order - the customer service team will provide you with further information today.

Motel x

Betygsatt 4 av 5 stjärnor

Very happy

Last year I had ordered two pairs of the same jeans, just different washes and they were completely different sizes, though the tag said they were the same. I decided to re-purchase last week, two differently washed jeans which were the same size and I’m very pleased that they fit perfectly and I’m so so happy.

1 juni 2026
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Svar från us.motelrocks.com

Hi Peach, thank you for your review. I am sorry to hear that you previously had issues with the sizing of your jeans but I am so glad that you have now received a perfect fit and I hope to see you shopping with us again!

Motel x

Betygsatt 1 av 5 stjärnor

Delivered it to the complete wrong…

Delivered it to the complete wrong address resend it right now

8 juni 2026
Logotyp för us.motelrocks.com

Svar från us.motelrocks.com

Hello, I am sorry to hear that you have not received your order - please be aware that we advise to allow 24-72hrs for a response from our customer service team. I can see that a member of the team has reached out so please respond so that they can get this resolved as soon as possible for you. I apologise for any inconvenience caused.

Motel x

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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