Urban Rider Omdömen 

Good morning, I haven't received anything. The shipping company says it's returning the package to the sender. I request a refund. Thank you very much.

My upmost thanks to Izabela. I bought a helmet which had to go back under warranty but the manufacturer declined the claim. Adventure rider covered it from their end and gave a fantastic service and next day delivery as I needed the item straight away. I’d definitely recommend and Izabela from customer services was fantastic.

The only downside of using Urban Rider online is missing out on visiting the shop. Not the widest selection in store but always targeted to its potential customer base (which is why the store could sell a staggeringly expensive helmet to my beloved!). One thing they have in common online and in store is quite outstanding customer service- friendly, efficient, no pressure. My only little tip for suggestion box is to maybe let store call up specific items to try out on request, rather than buy/refund/reorder etc. It is fuss free but can be a bore if their main competitor from Cool School has a huge warehouse next to teeny showroom which does make it easier to buy…But I guess there is only so much you can do with Kings Road rentals!

Good value product, easy ordering , good customer service supporting delivery issues.

Always great quality gear that is well packaged and quick delivery !

After a returns process I cannot speak highly enough about Izabela at customer services, she has kept me informed throughout the process and any messages have been replied to without delay. Izabela is a credit to UR and I will continue to purchase from UR as I have done for many years.

Urban Rider has an excellent selection of bike accessories, clothing—you name it—and usually there are great deals across the website. Their video reviews are detailed, informed and extremely helpful when choosing the best product. I particularly like their UR favourites, because this means actual bikers are buying and using the stuff. I just bought a pair of Revit gloves based on one of these UR recommendations and they are brilliant gloves... Their customer service is excellent, except don't bother trying to call, you get quicker results by email. Living way out in Cornwall I have to buy stuff online and UR are happy to put up with me returning things if they don't fit or aren't quite right. Overall just an excellent shop which I would highly recommend...

Great products. Great customer service

I wrote a review earlier, but when I tried to find it, there it was, gone !!! So, as it was such a glowing review, here it is again. It regards Urban Rider and the 5 star customer service I received. An item I had ordered turned out to be out of stock, so enter Izabela like a white Knight in shiny leathers riding to the rescue. I opted for a different item, which took a bit of finding, and after some wizardry, I duly received my item, it was gloves. I was kept in the loop by knowledgeable helpful peeps who know how to communicate and I wouldn't hesitate to try them again. Most excellenty.

Amazing customer service.
Instant reply to my email - so refreshing.
Thank you

Quick delivery of a competitively priced Kriega OS-32 soft pannier. Excellent service.

Reliable. I'm a long-dated customer, happy with their online service (product quality, promos, delivery); but this was my first time returning an item. They processed the refund very quickly.

Great offer on my purchase, and quick delivery.

I bought a Belstaff jacket which was excellent value earlier this year. Unfortunately, a few months after purchase it developed a fault with the zipper. I contacted customer services at Urban Rider and after sending a few photos of the faulty zipper they immediately got on with progressing the repair of the jacket. The customer services team (Izabela in particular) were brilliant. I was kept informed about how the repairs were going by regular updates and the jacket has just been returned as good as new. Great service.

Bought several different things from Urban Rider. Always delivered promptly. Good quality products at reasonable prices.

I received some what damaged item from the manufacturer itself.

Urban Rider quickly accepted it and provided a full refund.

Amazing customer service. I had a defective part (not Urban Riders fault), replacement shipped the next day. 5 stars

quick delivery, easy to purchase wide range of great products, the glove is perfect and true to size, although i went for a size up for winter, heat is great and a game changer on cold nights

Great Belstaff body warmer/vest.
Sized up as instructed on the size guide,
Normally a large got an extra large. Fits perfect