Urban Rider Omdömen 

Great products, value and amazing Customer Service - I keep coming back.

Excellent communication with same day e mails and prompt delivery.

I love my Knox Orsa OR4’s but I do wish the website represented the actual color better, in photos the Grey OR4’s look much lighter colored but in person they are a darker shade. I also wish the sizing was better represented I have 9 inch hands in circumference and 7 1/2 inch in length and wear a large glove in my other motorcycle gloves but I really needed a XL for these. I unfortunately do not think it’s possible to exchange them either due to them having to pass through customs which I really wish they could make that process more understandable and easier.

Ordered a cable before Christmas and was told it was being shipped that day, 2 weeks later still not here, messaged the company who said they didn't have it. It took me to message to be told this

Poor service wont use again

Excellent customer service , great deals and the you Tube reviews are great . My favourite place to shop for bike gear .

Overall, a great experience with Urban Rider
Ordered Leatt Adv7.5 jacket and trousers combination which arrived safely. I’m absolutely delighted with the items. Excellent quality and good sizing.
Customer support was spot on at all stages and the discounts they applied for me, as this was my first purchase, meant the overall price was brilliant. Would I use Urban Rider again…..Absolutely!

I had never used this website before so as always I am a bit apprehensive, but I thoroughly recommend. There was a few day delay with the shipping but they kept me updated throughout and when my order arrived it was exactly what I had bought, so I cannot complain.

Received an email offer, it didn’t work. Email exchange afterwards was poor, little effort to recover the situation. I unsubscribed in response to “no worries” when I said I wouldn’t proceed… I was a returning customer.

Exceptional service both from online and instore. Staff go that extra mile to help you. Great communication. Delivery was quick, returns easy. Clothing is top quality.

Super fast delivery and great quality boots

I ordered a Carhartt sweatshirt and it was delivered with speed.
I had to return it as it was not suitable. I took it to the post office and DHL picked it and delivered back to Urban Rider the next day.
The refund was dealt with speed.
Fantastic customer service from Sonia.

I had to return some boots because of a sizing issue, Can I say it was probably the simplest process of any return system I have found, A direct link to DPD made it even more simple.
I will be using U R in the future.
Thank you,
Regards Pauline D

Great product and service

I ordered an item that the website clearly stated was in stock and would be delivered in 3 business days. After 2 business days, the order was still showing as processing. I contacted the company who responded that they had 'supplier' issues. This indicates that the item was not in stock at all. I consider this fake advertising and dishonest business practice. I cancelled the order and took a refund.

Great service and free returns which is great because i had to re-order new jeans as were too small even though same make as my current jeans.

Just awaiting refund now, but excellent service so far!

Had a split order, first part arrived the day after being placed, the second was delayed, only by a day but they let me know of the delay in advance and were prompt to reply to my emails. Will be using again.

The sizing guide was way off. On the basis of the guide i bought a 2xl, unusual for me but the guide indicated 36 waist. The pants were enormous - way, way bigger than the 36 inch waist indicated. These things happen, bur UR indicate that the sizing has been verified by them, this either didnt happen or was hopelessly wrong.

amazing products, best prices and excellent customer service!

I would have given five stars, but the packaging of the item I ordered was damaged and as it was for a gift, I contacted the company. They responded incredibly quickly and resolved the issue. I can highly recommend Urban Rider for their great Customer Services team.

Although still never made it to the London store (always meant to, and still not had chance but I will) I shop online regularly (have bought clothing, accessories, all sorts).
Always great items (some you don't see elsewhere) at great prices, and really good service (fast and friendly).
Great shipping and returns too so always feel comfortable to order.