My father was in a terrible accident on his electric bike, he was hit by a minivan going 35 mph. He has extensive injuries including (but not limited to) 5 broken ribs, a collapsed lung, internal blee... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been using the Unit 1 Faro helmet for many years and once the first one had a little issue the guys at Unit 1 without any hiccup replaced it. It’s the best helmet I ever had and get stopped on... Se mer
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Designing gray elements for adults still haven't ordered kids ones just yet but considering maybe if they have a deal or might do and 4-year-old. Neo is amazing, much lighter than I expected. Great bu... Se mer
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Since the first time I noticed their product at the early start of the company on Kickstarter, I knew I would purchase it. Certainly, I did, my latest orders with Aura helmet, Sparky helmet and Unit1... Se mer
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Företagsinformation
Skrivet av företaget
At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.
Kontaktuppgifter
66 W Flagler Street, 33130, Miami, USA
- +1 (251) 359-9899
- support@unit1gear.com
- unit1gear.com
4,7
Utmärkt
224 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Great product, excellent customer service
After having some issues with my products from unit1, they reached out to me for a discussion about it. Maria from unit1 was friendly and willing to listen to issues I'd been having and supported me with the warranty claims. I was previously upset as I had waited a long time for the product when I backed it so when it didn't work as expected was frustrated. Maria and the team though we're very helpful, and she could tell when something had not worked as expected and has supported me to rectify this. Thanks again, amazing customer support.
20 januari 2025
Omdöme utan inbjudan
Svar från UNIT 1
Hi Peter,
Thank you for taking the time to share your experience with UNIT 1! We're thrilled to hear that our customer support could turn things around for you. We understand how frustrating it can be when things don’t work as expected, especially after waiting so long for a product you believed in.
Maria and the rest of our team are dedicated to ensuring every customer feels heard and supported, so it’s wonderful to know that our efforts made a difference. Your kind words motivate us to continue improving both our products and the service we provide.
If there’s anything else we can assist you with, don’t hesitate to reach out—we’re always here to help. Thank you for being part of the UNIT 1 community!
Brilliant Products and Support
Unique as I purchased the Torch 1 backpack, additional lights, and mounting kit to use with a wheelchair and not a bike. Very pleased with the quality. A year of daily use and the rucksack is still in great condition. The lights are functional and provide great illumination.
I recently had an accident and the light clip (part of the mounting kit) was damaged. Ordinarily, this cannot be purchased on its own. But the team at UNIT 1, especially Sofia and Maria went the extra mile to check if an exception could be made and provide a brilliant compromise. Excellent service.
Over time I would like to see the app that controls the lights be a little more streamlined. It's functional. But feels like there are more menus/button presses to change modes or temporarily turn the lights off than necessary, but I am very aware it's still in BETA development.
7 januari 2025
Omdöme utan inbjudan
Svar från UNIT 1
Hi Bertie,
Thank you so much for taking the time to share your experience and for your kind words about our products and support! We’re thrilled to hear that the TORCH 1 backpack and lights have served you so well, especially for such a unique use case with your wheelchair. It’s always inspiring to see how our gear adapts to different needs.
We’re glad we could help resolve the issue with your light clip—your feedback and satisfaction are incredibly important to us. I’ll also be sure to pass along your kind words to the rest of the team; they’ll be delighted to hear this!
We truly appreciate your feedback on the app. It’s still a work in progress, and input like yours is invaluable as we continue improving its functionality and user experience. Thank you for your patience as we work to streamline it further.
If you ever need anything else, we’re always here to help. Wishing you many more adventures ahead with your UNIT 1 gear!
Best regards,
The UNIT 1 Team
Unit1, lovely people! Good product!
What a nice helmet the aura is! Breezy and sturdy. 6 weeks ago i had an accident and the helmet kept me safe! Nice touch is that i go 20% discount for a replacement! Good customer care!
13 januari 2025
Omdöme utan inbjudan
Svar från UNIT 1
Hi Johan,
Thank you so much for your kind words and for sharing your experience with the AURA helmet! We’re so glad to hear that it kept you safe during your accident—that’s exactly what we strive for with every product we make.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. Wishing you many more safe and breezy rides ahead!
Too expensive for a heavy helmet, unfinished app
I bought Unit 1 Aura helmet + photochromic lens & 2 pairs of ligths + mounting almost 6 months ago
I find the design of the helmet quite good and good ventilation.
I started my experience having the wrong size of helmet, so I have been charged additionally to change size. Fair enough it was mentioned but clearly I made the measurements as required and I fell in the wrong category according to data...
Next to that, this helmet is far too heavy, the lens doesn't get to go below the eyes enough to really protect.
Additionally, for the cost, I find the product not finished enough (the on/off button impossible to push easily at medium temperature and fingers breaking at winter - 0°C) temperature).
And last, the application doesn't accept to pair the full set of products I bought : 1 helmet + 4x lighting... Clearly I wouldn't bought all these additional lightings if I knew that.... Also, the app is complex to use, the user friendliness is low.
All-in-all, to me, it's a very costly experience for an average product...
21 juli 2024
Omdöme utan inbjudan
Svar från UNIT 1
Hi Charles,
Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honesty and are sorry to hear that your experience hasn’t met your expectations so far. Your feedback is incredibly valuable, and we’d love the opportunity to make things right.
We’d like to schedule a call with you to better understand the issues you’ve encountered and discuss how we can improve your experience. If you’re open to it, you can book a time that works best for you at this link: https://calendly.com/d/cqbb-tyn-6hs/customer-support-session?month=2025-01
We’re confident we can address your concerns and provide solutions to help you get the most out of your helmet and accessories. Thank you again for your feedback—it’s what helps us grow and improve.
Looking forward to hearing from you!
Best regards,
The UNIT 1 Team
Quality helmet
When I decided to buy the helmet. I was unsure if everything would work out as most internet companies are good at taking the money but delivery normally falls short.
Not the case here, I bought a medium in black with the visor. The visor came first. I thought this would be start of a problem however, when I contacted the company I first got an email and then a phone call explaining that the visor came from one logistic company and the helmet would be delivered from a different location.
I used their tracking service and could see the progress until the helmet was delivered.
Now for me this is the best helmet I’ve owned. The integrated lighting with ability to contact my family if an accident happened plus a really good fit has made this worth the extra cost.
There is no substitute for quality and workmanship.
27 december 2024
Omdöme utan inbjudan
Svar från UNIT 1
Hi Barry,
Thank you so much for sharing your experience! We’re thrilled to hear that everything worked out smoothly and that our team was able to keep you informed during the delivery process. We understand how important clear communication is, and we’re glad we could provide the reassurance you needed.
It’s fantastic to know that you’re loving your helmet and that it’s proving to be the best one you’ve owned!
We’re grateful for your support and kind words about our craftsmanship. If you ever need anything else, don’t hesitate to reach out. Wishing you many safe and enjoyable rides ahead! 🚴♂️
UNIT 1 Team
Great helmet and lights
Since I didn’t have the Mount Pack and wanted to use the lights, I finally figured out how to mount lights front and rear with the bands provided in the original package. Turns out, this was an excellent solution for me. I love the lights and how easy it is to control my Unit 1 lights and my Unit 1 helmet from the handlebar turn signal buttons. The equipment is beautifully designed! Though the prices a slightly higher than other helmets and lights, Unit 1 offers premium value--well worth the investment. Two thumbs up!
30 december 2024
Omdöme utan inbjudan
Svar från UNIT 1
Hi John,
Thank you so much for your thoughtful review! We’re delighted to hear that you found a great solution to mount your lights using the bands from the original package. It’s fantastic that the setup works so well for you and that you’re enjoying the seamless control of your lights and helmet from the handlebar turn signal buttons.
We take great pride in designing equipment that not only performs well but also looks and feels premium, so it’s wonderful to know you see the value in our products. Your two thumbs up mean the world to us!
If you ever need assistance or have questions, don’t hesitate to reach out. Wishing you many safe and enjoyable rides ahead! 🚴♂️
UNIT 1 Team
A+ products & support, B- logistics
Granted, my Aura helmet, Smart Lights and Remote are shiny new so usage/durability is an unknown. I'm a tech Luddite so have no sillifone for the app and so make do with the manual/off-line setup. But thanx to Laura, Maria and the extensive YouTube tutorial library I got it done and appear to be up and pedaling.
I understand why newer products are app-dependent. But when one needs a $$ sillifone subscription to get the full benefit of product features, it's unfair both to those with equal capability of a paid-for laptop/tablet as well as those without any connectivity who stretch simply to afford the product itself. Why can't I enjoy the full spectrum of a product's features without them? I recently bought a new Bosch dishwasher and a VANTrue dashcam, and both withhold functionality and are update-dependent on the assumption of the buyer having a sillifone!
Nonetheless, after innumerable gripes at and exchanges with the ever-patient Laura and Maria I've at least got basic functionality of the Unit 1 products, I would like to lengthen the turn signal interval and take advantage of the day/night settings on the lighting...but I'll make do, and thanks to Laura's and Maria's saintly patience with some of my fumble-fingered (I've a second-gen. prosthetic left hand/billyclub) issues I'm very pleased.
But for the rest of us Luddites and billyclubbers, consider a pre-shipment option:
1. Present (how is up to Unit 1) a complete feature table for each item/combination with "for instance" videos, and let a customer choose features for their "ensemble".
2. Pre-configure the customer's items accordingly before shipment.
3. If a customer later finds the settings to be inappropriate, build a tailorable and downloadable "fixer app" to work through Wi-Fi or Bluefang laptop, tablet or...yeah, OK, anybody else's sillifone for a one-time retune of customer's whole schmear, to confirm the updates and then optionally self-destruct. Maybe for a small fee to avoid "Gee, I dunno, maybe not.." reruns. Or they can go back to the defaults on their own dime. It wouldn't do much for those with no access to webbie stuff, but it covers a lot of us who are on the fringe. And maybe someday when you have retailers, they might be able to do it in-house.
Oh, and if you pull it off, send a note to the dimbulbs at Bosch and VANTrue about how you did it...for a not-so-small fee, of course.
But for now, I suggest two things, first for Unit 1:
1. Truth in Advertising--say right up front, 'Hey, for maximum benefit from Unit 1 products, you should have a sillifone, laptop or tablet to run the (optional?) app." (presuming you've re-tweaked the app to work on those latter two in the meantime...).
2. Include an illustrated one-page "quick start" crib sheet with every product so one doesn't have to run to a (hopefully available) phone, laptop, tablet or PC to run videos. The online info. doesn't always agree (a hazard when you put out so much info, even when it's good). We've become a world of non-readers, so a brief, to-the-point, ACCURATE one-age "how-to" is reassuring. The first two points might be #'s 3 & 4, below.
-- and for customers, the following:
3. Fully charge your new products first, then...
4. Reset any/all items one buys to zero with the ubiquitous "8X" on/off button press sequence upon receipt of the item/s. Do this before attempting either on- or off-line configuration (It seemed to do the trick for me when I had problems getting the Remote and Smart Lights to "agree" off-line and work together.)
16 december 2024
Omdöme utan inbjudan
Svar från UNIT 1
Hi! Thank you for your detailed and thoughtful review! We truly appreciate the time you’ve taken to share your experience and provide such constructive feedback.
We’re delighted to hear that you’re enjoying your Aura helmet, Smart Lights, and Remote so far, and that Laura and Maria were able to guide you through the setup process. It’s incredibly rewarding to know our support team and resources, like our YouTube tutorials, have been helpful. We’ll be sure to pass along your kind words to them!
Your feedback about product accessibility for those who prefer or need offline functionality resonates with us. While we design our products to leverage modern technology for the best experience, we understand that app dependency can feel limiting for some users. Your suggestions—like pre-configuration, downloadable fixes, and a clear features table—are innovative and practical. We’ll make sure to share them with our product development team as we continuously strive to enhance the customer experience.
We also appreciate your comments on transparency and setup ease. Including a “Truth in Advertising” statement and a concise, accurate quick-start guide with every product are great points. We’re currently reviewing how we can improve our onboarding materials to ensure that all customers, regardless of tech familiarity, can get up and running smoothly.
Lastly, your suggestions for customers, like fully charging products and resetting them upon receipt, are excellent tips. We’re glad you found a solution that worked for your setup, and we’ll look at ways to better communicate these troubleshooting steps to others.
Thank you again for your insights and your patience as we continue to improve. It’s customers like you who inspire us to push boundaries and create better experiences. If you have any further thoughts or need assistance, don’t hesitate to reach out. Happy pedaling!
Warm regards,
The UNIT 1 Team
Great customer service
After a little research and reading reviews, I opted for The Aura in medium. Quick shipping but Aura was too small. I have 60 cm head and I was between sizes. Unit 1 quickly got return label for me and in less a week I returned medium and received new large helmet. Diego and Maria were great in customer service. Questions quickly answered and worries quelled. Highly recommend Unit 1. BTW the gear is fantastic.
10 december 2024
Omdöme utan inbjudan
Svar från UNIT 1
Hi Klaus,
Thank you so much for sharing your experience and for choosing the AURA helmet! We're sorry to hear the initial size didn’t quite work out, but we’re glad we could make the exchange process smooth and quick for you. It’s fantastic to hear that Diego and Maria provided the support you needed and that you’re happy with your new helmet.
Your kind words mean the world to us, and we’re thrilled you’re enjoying the gear! If you have any further questions or need assistance in the future, we’re always here to help.
Ride safe and enjoy your AURA!
Excellent gear and excellent support…
Excellent gear and excellent support from Maria when I lost my Smart Lights charging case
12 december 2024
Omdöme utan inbjudan
Svar från UNIT 1
Hi Chris, we’re thrilled to hear you’re loving your UNIT 1 gear! It’s built to deliver excellence, and we’re happy Maria could step in when you needed a hand.
Thanks for sharing your experience and for being part of the UNIT 1 family—keep enjoying your rides with style!
i got some problems with connecting…
i got some problems with connecting with thé remote, they set up a call of helping me with the problem, fast respons, great products!
11 december 2024
Omdöme utan inbjudan
Svar från UNIT 1
Thank you, Jerome! We love that our amazing team helped you solve the issues, and everything is up and running already.
Gear up in style and ride safe! 😊
Innovative Produkte
Innovative Produkte, gute Qualität, Support top bei Lieferverzögerung
11 december 2024
Omdöme utan inbjudan
Svar från UNIT 1
Hi Stefan, thank you so much for the kind words! It’s awesome to hear that you’re enjoying your UNIT 1 gear.
Keep shining out there during your rides, and don’t hesitate to reach out if you need anything—we’re always here for you.
I was having an issue with my helmet…
I was having an issue with my helmet that self resolved (or was user error) but the company was nevertheless supportive. Recommend
2 december 2024
Omdöme utan inbjudan
Svar från UNIT 1
We're always here to help, Michelle! At UNIT 1, we take pride in creating products that elevate your urban mobility experience, and we’re committed to ensuring everything works perfectly with your new Smart Helmet.
Thank you for your kind words. Ride safe - and in style! 😉
Purchased Unit 1 items
Purchased aura helmet, visor, smart lights and remote. Helmet is fine, but lights are worthless as they wouldn't pair with remote via the Unit 1 app.
10 december 2024
Omdöme utan inbjudan
Svar från UNIT 1
Hi Marco, we’re sorry to hear about the pairing issue with your remote. This can sometimes happen if the app or devices need a quick update. We’d be happy to guide you through the process in a one-on-one call to ensure everything is perfectly paired and ready to use.
Our team is here to help and make your experience with UNIT 1 as smooth as possible. To avoid you from sharing personal information in this platform, would you be so kind of contacting us at support@unit1gear.com and let us know a time that works for you, and we’ll set up a personalized session?
Thank you for your feedback—it helps us keep improving and delivering the best experience to our customers!
Great product and service
I absolutely love my winter liner and helmet! I initially thought I needed to make an exchange, but Maria helped me understand how to adjust the helmet perfectly. I couldn’t be happier!
9 december 2024
Omdöme utan inbjudan
Svar från UNIT 1
Hi Santiago, we're so glad to hear you're loving your Smart Helmet and Winter Liner! Maria is amazing, isn’t she?
Keep rocking your helmet, and stay cozy on those cold rides! Thanks for being part of the UNIT 1 family.
Great product and customer service
Really happy with my Aura from Unit1. Fits well, lights are great and I feel much safer with the indicators. Customer service is great too. I had a couple of queries about customs duty (turns out it's not applicable as Unit1 is now shipped from the UK) and strap adjustment. They got back to me the same day, and we're really helpful. Highly recommend.
25 november 2024
Omdöme utan inbjudan
Svar från UNIT 1
Hi Jeff, thank you so much for taking the time to share your experience with us. We're always here to help, so if you need any further assistance in the future, don't hesitate to get back to us!
Nonexistent Support, cash grab, cool helmets though…
Even though the products work fine and draw attention in traffic, the company itself is a total ripoff.
I’ve supported Unit1 twice on Kickstarter, especially the second campaign was a pure cash grab. On top of the massive pledge, they asked for over 200$ for regular container shipment (they charge you to ship the products to their Warehouse and then charge you to send it to your home) and even more asked for additional money to forward the tracking number.
Customer Support is nonexistent, they reply with the same wording every time and don’t appear to meetings that you can request on their website.
If you are into the helmets, buy them when available directly from their site, it will be cheaper than supporting on Kickstarter, even though they promise up to 40% savings.
6 december 2024
Omdöme utan inbjudan
Svar från UNIT 1
Hi Lukas, thank you for sharing your detailed feedback. We’re truly sorry to hear about your experience—it’s not the impression we aim to leave with our backers, who have been such an important part of UNIT 1’s journey.
Kickstarter campaigns involve unique challenges, including shipping logistics that can sometimes result in higher costs than standard shopping purchases. The essence of a crowdfunding campaign is not just about purchasing a product—it’s about being part of a project from its very beginning, actively participating in its creation, and helping it come to life. If the project concludes successfully, you receive a reward—in this case, our helmet—as a thank-you for supporting us through that journey.
Regarding customer support, we’re sorry if our communication felt repetitive or fell short of your expectations. We’re constantly striving to improve and ensure every customer interaction is helpful and personalized. There are no bots here behind the scenes - just a small team of passionate folks trying to build a company that’s set on revolutionizing urban mobility.
If there’s still an issue unresolved, we're always here to jump on a quick call when our customers need us. We’d love the chance to make things right if you'd let us - is there any way we can contact you again?
We deeply value your support and hope we can regain your trust in the future. Thank you for being so honest—it helps us grow.
My husband backed the NEON campaign
My husband backed the NEON campaign, and Maria was incredibly helpful in resolving some issues he was experiencing. I’m so excited for our kids to have this helmet—thank you, Maria, for all your support!
4 december 2024
Omdöme utan inbjudan
Svar från UNIT 1
Hi Maria, thank you for backing our NEON campaign - it truly means the world to us! We can't see your kids rocking their new Smart Helmets.
And Maria is great, isn't she? We're glad to have her on our team and love to see her work help our customers.
Thank you for your support!
A company that has very good customer support.
I wore the helmet for the first time going to work today. I travel in the darkness on the way to and from work. the helmet worked great for being more visible to others on the rd. The drivers seemed more aware and let me know more often with flashing their lights etc. when approaching from behind and at intersections.
I was quite skeptical at first with this comp. But between Maria and Laura that skepticism has vanished. they respond promptly to situations and are very tactical and honest. they definitely helped their comp. gain my respect.
29 november 2024
Omdöme utan inbjudan
Svar från UNIT 1
Wow, Joe, hearing how the helmet made your commute safer and how our team was able to win your trust is incredibly rewarding for us. Ensuring riders like you feel secure and visible on the road is exactly why we do what we do.
Your words truly mean the world to us—thank you! Stay safe out there, and let us know if there's anything more we can do for you.
I love the Unit1 gear & support
I love the Unit1 gear & support. I decided on supporting them and purchased the Aura Helmet and lights kit. After a year and a few thousand KM, everything works perfectly and the helmet is very comfortable.
But I cleaned my helmet pads often and they got messy, so I contacted them to purchase new pads. Well, I didn't get a chance, they sent me a few kits free of charge! Best service I had in a long time!
1 november 2024
Omdöme utan inbjudan
Svar från UNIT 1
Thank you for your kind words, Alain! Our riders mean the world to us - everything we do, we do it for you.
Keep those KMs coming and stay safe (and stylish) out there!
I love my FARO helmet! 10/10!!
I love my FARO helmet and lights—they make me feel so much safer on the road! I highly recommend them. Thank you, Maria, for helping me through the process!
13 november 2024
Omdöme utan inbjudan
Svar från UNIT 1
Maine, that's exactly why we do this: to make you feel bright and safe out there on those dark and dangerous roads.
Thank you for taking the time to share this with us, you made our day! Keep rocking your FARO out there ;)
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