UNIT 1 Omdömen 224

After a while thinking about it, a couple of weeks ago I decided to go ahead and purchased the FARO helmet. I’ve now received it but haven't tried yet, waiting for the remote to arrive. If the helmet is as good as the UNIT 1 support team online, specially Maria- thank you so so much- then this must be one of the best purchases I have ever done. So glad.

UNIT1 is a quality product easy to use ecosystem make a simple app love my

I was gifted an AURA helmet and feel so much safer. María helped me figure out app light pairings and I now love to use the app + helmet. Epic products guys.

I had an amazing time talking with Maria. I was a bit lost using my UNIT 1 products and she called me to help me and my wife to understand how to use the app and products! Now I can use all my UNIT 1 ecosystem increibly. Would recommend 100%

I am impressed with my Unit1 gear. After being hit by a car on my scooter, I was looking for any safety products to MAKE the drivers see me. I liked that they had several products that all sync together. I got the helmet, then the lights and eventually the backpack. I was a bit upset when the backpack finally came out that it would have been cheaper to buy it all together. Wish I knew that was going to happen. The backpack is awesome. It has lots of room and is made to last. The lights have absolutely saved me from getting hit again. They draw attention, which is what you want while riding. I have also had drivers get upset that my lights are flashing, but at least they saw me!!

I had a problem with my helmet and contacted customer service. I sent them a video of what was happening and immediately got a response. They sent me the replacement part and with the shipping info, they attached a video on how to install it. Great customer service. I have not had that with any other products, ever! Their products are expensive, but they are also high quality. I love all my products and I will not ride without them. Day or night, but especially night.

There were some 3rd party delivery issues that the customer services team were absolutely amazing and helpful in resolving really fast. When the products were finally received, it is clear straight away they are top quality, well made and durable. I cannot say enough how fantastic the team were and special shoutout to Laura!

Maria from Unit 1 provided outstanding customer service. All her replies were very prompt, thoughtful, helpful and above all, courteous and friendly. I would hesitate to recommend dealing with Unit 1 and their exceptional products.

You can see that every Unit 1 product has a lot of care in the finishing and use of materials. Every detail has been carefully considered with regard to safety!
This is also the reason why I am very satisfied with all the products I have ordered.
Aura Helmet - Smart Light Pro Dual - Remote - Water Bottle - Winter Liner - Bug Net - Adaptive Helmet Visor - Smart Light Mount Pack - TORCH Urban Backpack (including Riding Kt).

Brilliant product. Superb customer service! Good people!

Great products with well designed ideas behind them. They recently had a free winter liner with a purchase of a new helmet. I had bought my helmet just 2 weeks prior to this. I asked support and they quickly got back to me!

I’ve been really happy with the products I purchased from UNIT everything seems to be thought out really well and i love the design my only gripe would be the remote I’m not sure if it’s a Bluetooth problem or maybe the firmware but it’s very temperamental one ride it will work perfectly the way it’s supposed to other times it just won’t respond or connect to my lights I got sent another one and that didn’t even connect to the lights so not sure what the problem is there but if that could be fix this product would be 5 stars one more thing is the the magnet on the bag where the light goes well that fell out after a week of having it not sure if anyone else had the same issue

When I had an issue with Faro helmet ( it was too small) they promised to exchange it if they ever create a bigger product. So after few years Aura appeared and replacement was performed. It took time but result is pleasant.

Voor mij en mijn vrouw een helm gekocht, alleen stopte mijn helm na 2 jaar met opladen.
Na contact met de helpdesk ben ik echt heel netjes geholpen door Maria.
Wij hebben ook voor onze zoon een gekochte die komt hopelijk in december, erg te vreden over de helmen en de service.

Absolutely brilliant helmet

Aesthetically beautiful

Wears really well

Super functional and clearly a game changer

Purchased the Unit 1 Aura helmet, photocromatic visor and winter liner through the Kickstarter campaign in early 2023. The communication from Unit 1 has been good, although they "dropped the ball" on the winter liner delivery as it was to be delivered separately (they later fixed the delivery issue). The helmet is made of high quality materials and holds up very well. It is very comfortable to wear and I particularly like the magnetic latch (instead of the typical buckle). The two items that drove me to buy the helmet were the integrated lights and visors. The front/rear lights charge quite fast and last for even the longer rides. A future opportunity would be to include a flashing mode to save on battery for those long days on the saddle. The photocromatic visor attaches/detaches easily to/from the helmet and stays 'put' without any vibrations. In medium to low light conditions, it works perfectly to allow visibility. In sunny conditions (especially during sunrise or sunset), the tint is not adequate to block light coming through the visor and affecting ones visibility. I resorted to carrying my sunglasses to use in those high light conditions. I would suggest purchasing the tinted visor if most of the riding conditions are duing the day in high light environments. As for the winter liner, I am yet to receive it and try it out for the upcoming 2024 winter season. Overall, I am very please with the helmet and would highly recommend it.

Great customer support from the first contact!!

Laura responded to my first inquiry about the availability of the Aura helmet. She was right with me all the way up through that inquiry and onto purchase and then to problem resolution.

After i placed my order, I saw that Unit 1 was offering up to a 20% discount on combinations of products purchased. I contacted Laura about this and she confirmed the discount and promptly refunded me the discount.

When I received the Aura, I had problems with powering on. I reached out to Laura and she immediately responded with instructions on how to turn the helmet on. She did this by sending pictures and a video.

The helmet was delivered on the date promised.

Thank you Unit 1 team for providing me with a great product and customer service.

J'ai reçu le casque de mon épouse avec le "remote signal". Très difficile à faire le paring entre l'application et les 2 devices. Après quelques 2 ou 3 heures, j'ai fini par trouver le moyen de faire le reset correctement. Le problème est le petit bouton sur le casque. Il est si petit et mal fait que le clic ne se fait pas toujours. Alors quand ils demandent de presser 8 fois rapidement pour faire le reset, ça ne se fait pas. Mauvais design de ce bouton. Une fois fait, ça va. MAIS ils n'ont pas de version XL du casque donc mon épouse sera protégée mais pas moi. Il va falloir que j'aille voir du côté des Smiths optics, ils en ont (eux!!) avec crash sensor.

Incredible and reliable helmet.
Shout out to the customer service.
Highly recommanded.

Great products and exactly what a commuter rider needs. Would jhave been a 5 star if not for the rather poor battery life on the turnsignal unit . No indications of battery life visible - it just stops, and way too often so doeasnt get used any more

Honestly such a friendly and amazing company, great tech, and with a customer-first attitude!

Really lovely everyone there, and thanks to both Maria and Matt for all their swift and effective help with the few issues I encountered, genuinely can't fault how lovely they've been! ❤️