My father was in a terrible accident on his electric bike, he was hit by a minivan going 35 mph. He has extensive injuries including (but not limited to) 5 broken ribs, a collapsed lung, internal blee... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been using the Unit 1 Faro helmet for many years and once the first one had a little issue the guys at Unit 1 without any hiccup replaced it. It’s the best helmet I ever had and get stopped on... Se mer
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Designing gray elements for adults still haven't ordered kids ones just yet but considering maybe if they have a deal or might do and 4-year-old. Neo is amazing, much lighter than I expected. Great bu... Se mer
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Since the first time I noticed their product at the early start of the company on Kickstarter, I knew I would purchase it. Certainly, I did, my latest orders with Aura helmet, Sparky helmet and Unit1... Se mer
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Företagsinformation
Skrivet av företaget
At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.
Kontaktuppgifter
66 W Flagler Street, 33130, Miami, USA
- +1 (251) 359-9899
- support@unit1gear.com
- unit1gear.com
4,7
Utmärkt
224 omdömen
Har besvarat 100 % av sina negativa omdömen
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Make Pink Ones!
I had some issues with separate shipments (visor came directly from an overseas warehouse) and they were able to immediately give me two different tracking numbers and tell me where my visor was, on it's way to me! The product is incredible, so lightweight, breathable and I feel super safe in it with my MIPS lining and blinker system! Please make a light pink adult Unit 1 Aura!! I like my Stingray but I'd love to match more of my equipment!
25 april 2025
Omdöme utan inbjudan
Svar från UNIT 1
Thank you so much for your kind words Claudia!
We’re really happy we were able to get everything sorted for you, and even more thrilled to hear how much you’re enjoying the helmet.
It means a lot to know you feel safe and comfortable!
We also love your suggestion for a light pink AURA we’ll definitely keep in mind your request.
Thanks again for your support and for being part of the UNIT 1 community!
— The UNIT 1 Team
Support super efficient
I had an issue with the remote navigator so contact the support. They were super efficient and gave and the instructions needed identify the problem. Once it's wasn't solved they promptly decided to replace it and send me a new one.
16 april 2025
Omdöme utan inbjudan
Svar från UNIT 1
Hi Antonio,
Thank you so much for your kind words! We're really glad to hear our support team was able to assist you efficiently and provide a quick resolution. Your satisfaction means a lot to us, and we’re happy we could get you back on track with a replacement. If you ever need anything else, we’re just a message away!
All the best,
The UNIT 1 Team
Customer service is also great.
The helmet itself is bit heavier than the road bike helmets in the market but the lights feature is really unique and I love my Aura.
I had a trouble in the front light and sent a message to the company, they replied and moved so quickly, my problem was solved in a week!
Thank you for the great support, I can recommend the products and the company service!
10 april 2025
Omdöme utan inbjudan
Svar från UNIT 1
Hi Miwa,
It was an absolute pleasure helping you out, and we’re so glad to hear you’re enjoying your AURA! We truly appreciate customers like you your kind words and support mean the world to us.
Thank you again for recommending both our product and service!
Stay safe and ride bright,
The UNIT 1 Team
It is not a helmet for road cycling
It is not a helmet for road cycling. Sorry.
Heavy and not very well ventilated, sweat comes down all over your forehead.
I am still struggling with the ergonomics, it presses my temples despite to make sure about my head shape and size.
Once wear it....Look like a mushroom.
Good safety features. Good choice for city, commuting and e-bike (non effort cycling)
Looking for an alternative. Dissapointed
5 april 2025
Omdöme utan inbjudan
Svar från UNIT 1
Hi Coppi!
Thank you for sharing your honest feedback.
We’re truly sorry to hear that the helmet did not meet your expectations. While our product is designed with urban mobility, e-bike commuting, and safety at its core, we fully understand that comfort and fit are just as important. Your comments about the weight, ventilation, and pressure points are taken seriously and will be passed along to our design team for further review.
We recognize that helmet fit can be highly individual, despite correct sizing. We always recommend reaching out to our support team so we can assist with potential adjustments or offer guidance toward a more suitable alternative within our range.
We’re glad to hear you value the safety features. That said, we’re genuinely sorry to have missed the mark for you.
Please feel free to contact us directly at support@unit1gear.com so we can work together on a solution. Your satisfaction matters greatly to us.
Warm regards,
The UNIT 1 Team
Not worth the stress
I had one and it's great in a many ways--BUT the brim is attached by a magnet that has come off several times and been lost. Replacements are expensive and the last one didn't even arrive in the post. The only ones available were an ugly colour (obviously many ppl have this problem) Now they're telling me to contact the shipper blah blah... Not worth it; I'm looking for a new helmet.
1 april 2025
Omdöme utan inbjudan
Svar från UNIT 1
Hi Michael,
Thank you for your feedback, and I’m really sorry to hear about the issues you’ve had with the brim and shipping it’s certainly not the experience we want you to have.
We’ve already reached out to you directly to make things right, and I’ll personally ensure your case is properly handled from here on out.
Thanks again for your support and honesty it truly helps us get better.
Warm regards,
The UNIT 1 Team
Amazing company!!
All I can say is, what a fantastic company!! Started off buying the Aura helmet & controller. Was so impressed with it, I went on to buy the lights & the backpack too which arrived today!! LOVE everything these guys make & cannot praise them enough! Everything is of the highest quality & so is the customer service!! Absolutely amazing!!
20 mars 2025
Svar från UNIT 1
Hi Maria,
Wow thank you so much for your incredibly kind words! We're absolutely thrilled to hear that you've had such a positive experience with the AURA helmet, lights, backpack, and our service.
It means the world to us to know that our products are not only meeting but exceeding your expectations. Your support and enthusiasm truly motivate our entire team.
If you ever need anything or have questions down the road, don’t hesitate to reach out. We’re always here for you!
Manual was patient and knowledgeable
Manual was patient and knowledgeable, helping me pair my helmet and remote. Excellent service
18 mars 2025
Omdöme utan inbjudan
Svar från UNIT 1
Thank you for your review Mark! We're thrilled to hear that Manuel was able to assist you with pairing your helmet and remote. Patience and knowledge are what we strive for in our support, and it's awesome to know you had a great experience! If you ever need anything else, we’re here to help. Enjoy your gear and ride safe! 😊🚴
I needed a replacement part for my…
I needed a replacement part for my helmet.
Bram at Unit 1 has been extremely helpful
friendly, he made the whole proses easy
stress free. The part arrived few days later.
11 mars 2025
Omdöme utan inbjudan
Svar från UNIT 1
Thank you for your review! 🔥 We're so glad to hear that Bram could make the process easy and stress-free for you—that’s exactly what we aim for! It’s great to know your replacement part arrived quickly and that you had a positive experience with our team. If you ever need anything else, don’t hesitate to reach out. Ride safe and enjoy your gear!
Na één jaar gebruik !!!
één jaar geleden veel geld uitgegeven voor een UNIT 1 helm en het was de beste investing van het jaar, inmiddels alle extra's erbij gekocht,zoals, vliegennet voor binnenzijde ,richtingaanwijzer,lichte en donker scherm ook geschikt voor brildragers zoals ik !!!! Het installeren van de richtingaanwijzer was even een dingetje maar met de super goed service binnen een paar mails opgelost de fout zat bij mij je weet wel mannen lezen geen gebruiksaanwijzing, vooral de richtingaanwijzer is een goede meerwaarde vooral voor de medeweggebruikers. En tenslotte de helm is gemaakt van een geweldig kwaliteit ik gebruik de helm bijna iedere dag een er zit nog geen elke krasje op,en de binnenzijde is nog als nieuw, van bij mij oude helm (abus) al na twee dagen het geval was. Mocht je twijfelen om dit bedrag uitgeven,niet doen deze helm is zijn prijs in goud waard en de aftersale is ook 10 op10 service tot aan het graf (nederlandse uitdrukking).
16 mars 2025
Omdöme utan inbjudan
Svar från UNIT 1
Wow Mike, what an amazing review—thank you so much! 🙌 It’s incredible to hear that your UNIT 1 helmet has been your best investment of the year and that you've enjoyed all the extra accessories!
We totally get it—installing new features can sometimes be tricky, but we’re thrilled our team could help get everything sorted out smoothly. And we couldn’t agree more—the turn signals are a game-changer for safety on the road!
Hearing that your helmet is still in top shape after a year of daily use makes us so proud. We put a lot of effort into quality and durability, so your feedback means the world to us! If you ever need anything in the future, you know where to find us.
Ride safe and enjoy your gear!
Great products and service!
Managed to get a replacement part for padding, which is not normally sold but they were quick to provide a solution for an appropriate price. Quick communication. Me and my partner have been using the Faro helmets over a year now and we have been extremely happy with them!
12 mars 2025
Omdöme utan inbjudan
Svar från UNIT 1
Thank you for your great review, Felix! 🚀 We're so glad we could sort out the replacement padding for you quickly and at a fair price. Providing solutions—even for the little things—is important to us! It’s awesome to hear that you and your partner have been enjoying your FARO helmets for over a year now. Your support means the world to us! If you ever need anything else, just give us a shout. Ride safe and enjoy your gear! 🔥
Good products, great customer service.
I have to leave a review as I am pleasantly surprised not only by the products but also by the customer service. I had a problem with my local delivery company but Maria from Unit1 helped me along the way. The smart lights have a great longevity and the charging system is very ingenious.
27 februari 2025
Omdöme utan inbjudan
Svar från UNIT 1
Thank you so much for your kind words, Mathieu! We're thrilled to hear that you’re enjoying our products and that our customer service met your expectations. We know how frustrating delivery issues can be, so we’re happy Maria could assist you every step of the way. Your feedback on the smart lights means a lot to us—we put a lot of thought into their design and longevity. If you ever need anything in the future, don’t hesitate to reach out. Ride safe and enjoy your gear!" 🚴♂️✨
Excellente marque!
Cela fait maintenant plusieurs mois et plusieurs milliers de km que je roule quotidiennement avec le casque Unit1 Aura sur mon Speedbike, et je peux dire que j’en suis pleinement ravi. C’est de loin le meilleur casque avec lequel j’ai roulé.
Certes, il n’est pas donné, mais la qualité est clairement au rendez-vous. Il est confortable, bien conçu et l’éclairage fonctionne très bien. Vous pouvez tout paramétrer et être très visible sans éblouir tout le monde. J’ai déjà eu plusieurs motards et cyclistes qui m’ont fait des compliments pour l’esthétique et la façon dont éclaire le casque.
Je l’utilise avec la commande permettant d’activer les clignotants. Cette dernière fonctionne aussi très bien, j’en suis aussi très content. Elle me semble juste manquer parfois de réactivité (quelques petits dixièmes de secondes).
Concernant le SAV de la marque, je les avais contacté pour notamment changer la taille du casque. Le SAV est très efficace, courtois et très réactif. Je souhaite d’ailleurs souligné le professionnalisme de Maria. Merci! De nos jours, il est tellement rare d’avoir un SAV de qualité que cela mérite aussi d’être mentionné.
Bref, je recommande vivement ce casque et Unit1! Lisez juste bien le guide des tailles (qui est différent d’un modèle à l’autre) afin de ne pas vous tromper comme moi! :-)
23 augusti 2024
Svar från UNIT 1
Hi Sacha,
Thank you so much for your amazing review! We're thrilled to hear that you're loving your UNIT 1 AURA helmet and that it has been such a great companion for your rides. It’s fantastic to know that the comfort, design, and lighting features are meeting your expectations and that you've even received compliments on it!
We also appreciate your feedback on the turn signal responsiveness—your insights help us improve. And a special thank you for your kind words about our customer service. We’re happy we could assist you, and I personally appreciate the mention!
Enjoy your rides and stay safe out there! 🚴♂️✨
Best,
The UNIT 1 Team
Amazing customer support
I used the helmet so far in winter conditions around -5 Celsius and it provides really good protection from winter conditions when using the accessory hat. Visor is also protecting from a cold wind. I had problems with connecting indicator control to the helmet (neither connecting it directly to the helmet or via app didn't work), but I managed to schedule a meeting in calendly with Maria Fernanda and she managed to help me reset the helmet and the indicator in no time. I can only wish that other products have the same support as this helmet!
19 februari 2025
Omdöme utan inbjudan
Svar från UNIT 1
Thank you so much for your kind words, Tomasz! We're thrilled to hear that you're enjoying your helmet, especially in winter conditions, and that the visor and accessory hat are keeping you protected from the cold. We’re also glad Maria was able to quickly help you —your safety and experience mean everything to us! If you ever need anything else, don’t hesitate to reach out. Ride safe! 🚴♂️🔥
Great company and serivce
Great service I had an issue with one of my items and reached out to the customer service department I immediately got a response from them and was provided a replacement. Loving the service and the products are great the company is very reliable. CSR rep you guys are awesome.
20 februari 2025
Omdöme utan inbjudan
Svar från UNIT 1
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team and that you're loving our products. Your support means the world to us! Ride safe and enjoy! 🚴♂️💙
Bought helmets / they didn’t fit
Bought helmets / they didn’t fit, so bought more and the lights and the turn signal.. customer support has been quick and helpful throughout the process. And the helmet and lights are great!!!
7 februari 2025
Omdöme utan inbjudan
Svar från UNIT 1
Hey Ilicco,
Thanks for your review! We’re sorry the first helmets didn’t fit, but we’re glad our team could help you find the right ones. It’s awesome to hear that you’re enjoying the helmet, lights, and turn signal! Ride safe, and if you ever need anything, we’re here for you. 🚴♂️✨
I use everyday Unit1 products since 4…
I use everyday Unit1 products since 4 years !
I love their product because they look good and are well built.
But the best thing they have is a very performant support !
4 februari 2025
Omdöme utan inbjudan
Svar från UNIT 1
Thank you for your kind words and for being a loyal UNIT1 user for the past four years! We're thrilled that you love our products and appreciate their design and quality. It means even more to us that you value our support team—we’re always here to help!
If you ever need anything, don’t hesitate to reach out. Enjoy your UNIT1 gear! 🚀
Svar från UNIT 1
Thanks for the awesome review! We're thrilled you're loving your helmet. Ride safe and enjoy! 🚴♂️✨
Cool product and excellent after sales service
Excellent service. After 8 months of use, my Torch backpack developed a significant rip in the inner liner. I dropped their customer service a line and they sent a replacement bag within 2 weeks. A big shout out to Maria on the Unit 1 end of the line for her help.
10 december 2024
Omdöme utan inbjudan
Svar från UNIT 1
Thanks so much, Phil!
We're thrilled you love the product and had a great experience with our support team. We stand by our gear and our customers, so we're always here if you need anything. We'll be sure to pass your shoutout to Maria—she'll love to hear it!
Enjoy your new TORCH backpack! 🔥
THANK YOU Maria for your Help!!!
I wanted to give a HUGE THANK YOU to Maria, as she has been amazing to work with on my issue syncing my remote to my helmet.
I purchased a Faro helmet and remote a while ago and trying to sync it to the app myself turned out to be a challenge, even though I am not new to owning various devices/gadgets and given that I am in the IT field it should have been easy.
After multiple failed attempts, I reached out to Unit1 support and Maria quickly realized that the issue was with the 2 replacement remotes and not user error.
After receiving the remote yesterday, I charged the remote fully and made an attempt today and it worked.
Thank you for all of your assistance in determining the issue, as well as for your patience in trying to get the remote and Faro helmet to sync up with the app. I truly appreciate it and will be excited to use my helmet once the weather gets warm soon. THANK YOU! ☺️
21 januari 2025
Omdöme utan inbjudan
Svar från UNIT 1
Hi Zelma,
Thank you so much for your kind words! We are really glad we could get everything sorted out, and we appreciate your patience throughout the process. It’s great to hear that your remote is finally working, and we hope you enjoy using your FARO helmet when the weather warms up!
If you ever need anything else, don’t hesitate to reach out. Ride safe and have fun! 😊
The UNIT 1 Team
Very competent and friendly support!
Very competent and friendly support!
22 januari 2025
Omdöme utan inbjudan
Svar från UNIT 1
Hi!
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our support team. If there’s ever anything else we can assist you with, don’t hesitate to reach out.
Wishing you safe and happy rides! 🚴♂️
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