Unihertz Official Store Omdömen 227

Great products. I bought the Titan 2 and it turned out to be an excellent choice. I didn't even realize how much I was missing a physical keyboard on a phone until I got it. Unfortunately I had a technical problem with the device, but Uniherz (even though they don't have service in my country) sorted everything out really fast and sent me a brand new replacement in no time. I highly recommend them and I'm definitely going to buy more stuff from their store.

Your Service staff has been very helpful in solving the problem of a lost package of an ordered accu for the Atom XL. The communication was best, there are not many companies, who always reply in time on customer requests. I appreciate that. The subequent Delivery reached me in time. And by the way: Thanks to the very helpful maintenance instructions on your Site was it possible, to repair the mobile Phone. It is working flawless again!

Best Regards,
Ralf

J'ai commandé un tank 3 pro
Je l'ai bien reçu avec un délais de livraison correct
Téléphone " soir disant " ultra résistant etc etc et une batterie qui devrait faire 24000mh soit un peu moins un mois d'autonomie
Au bout de 2 mois je suis passer de 3 semaines d'autonomie a moins d'une semaine .. bref ça rester relativement correct car je m'en sert au niveau pro mais c'est ennuyeux pour un tel de 700 gr
Puis,
Il est tombé de moins d'un mètre téléphone totalement mort, y a des tel a 99€ qui sens sortent avec rien du tout ...
Je les est contacter car j'ai acheter ce téléphone pour sa solidité et la longivité de la batterie, ils ont dit qu'il prenne ça en garanti directement car le tel ne doit pas casser ainsi, et la batterie ne doit pas perdre 69% de sa durée de vie après seulement 2 mois ...
Ils l'ont dit avoir envoyé de quoi le réparer moi même " écran et batterie " ... Jamais reçu de numéro de suivit, jamais reçu de colis, cela fait 5 mois que j'attends ...
Service après vente inexistant.. a fuir

This is not a post about whether Unihertz makes interesting phones. They do. Their concepts are genuinely creative and there are plenty of happy customers out there.

This is a post about what happens when something goes wrong.

I purchased a Titan 2 in March. Within a week I had a legitimate issue and requested a return. What followed was one of the most exhausting customer service experiences I've had with any company in any industry.

The pattern works like this: you contact them with your issue. They respond asking for something — a description, a screenshot, a log, a video. You provide it. Then a new email arrives asking for something else. Then another. Each response resets the clock and delays resolution. There is no clear process, no timeline, no commitment. Just an endless series of new requirements designed — whether intentionally or not — to outlast your patience.

At one point I was asked to switch carriers. My carrier is AT&T.

I've worked in industries where I've seen this playbook before. It's the same approach used by certain health insurance companies whose customer service model is built around deny, delay, and exhaust — not resolve. I'm not saying Unihertz is doing this maliciously. But the effect on the customer is identical.

Here's what I genuinely don't understand: Unihertz is a company that depends almost entirely on social media, YouTube reviewers, Reddit communities, and Kickstarter backers to survive and grow. Their audience is unusually tech-savvy, unusually vocal, and unusually connected. Why would a company in that position treat customer service as an obstacle course rather than an opportunity?

A happy customer who had a problem solved quickly would have posted something very different here.

So here is my honest warning: if you buy a Unihertz product and it works perfectly, you will probably love it. But if anything goes wrong — anything at all — be prepared for a process that will test your patience in ways the product itself never should.

Buy with eyes open.

Phone charging dock broke after 4 months of uses and they want to charge me over 120$ to send it back to their store.. i dont recommend buying

Dangerous batteries. Do not buy. Bought a phone, and within two years of normal use, the battery had dangerously swollen. That's both a fire and explosion risk. Bought a second battery, which also swelled within one year of normal use. Quoting Unihertz: "Swelling can be caused by overcharging, physical damage, overheating, or deep discharge," and as all my other lithium-ion batteries have been working fine for upwards of 10 years, it must mean that Unihertz sold me two defective batteries and assumed responsibility for neither: "Our warranty period for spare parts is one month. Your order is no longer covered by the warranty."

They never shipped my item but gave me twice a fake tracking number just to keep the money. I am still waiting for the refund and nobody gave me a decent resin for this behaviour.

Ich habe jetzt seit 2 Jahren das Tank3.Gekauft bei Ali im offiziellen 8849 Shop.
Das Telefon an sich ist absolut super und sehr robust.
Ist mir ein paar Mal runtergefallen,ja auch aufs Display.Bis auf 2 dellen im Rahmen ist nichts weiter passiert.

3 Sterne nur weil:
-Ich hatte vorher ein ulefone armor 13 das hat bei meiner Nutzung ca 10- 13 Tage gahalten,das Tank hat 10000mah mehr hällt aber bei gleicher Nutzung nur 8-10 tage.
- seit dem letzten firmwareupdate hällt der Akku nur noch max 8 Tage und der Aufbau von Seiten und die Internetverbindung ist extrem langsam geworden.
- ich wollte dann jetzt den beschädigten Rahmen und den Akku wechseln. Unihertz verkauft einem die Einzelteile nicht obwohl sie im Shop zu sehen sind. Rechtfertigung ist das das Telefon doch so alt ist,ich solle mir doch ein neues kaufen.
Finde ich jetzt nicht so nachhaltig.
Bei Ali findet man Rahmen mit Display aber es gibt 3 verschiedene Varianten alleine vom normalen Tank ohne pro.

Na Mal sehen wenn das Tank 5 nicht bald kommt werde ich wohl wieder zu ulefone gehen.

Worth costumer service ever I just got a phone from unihertz titan2 and it doesn’t work in any of the 5 g antenna
I call customer services and they ask me for photos of the phone video like I was stealing something something from them after dad they take me that they don’t pay for the return shipping and I said I will pay even do I now that not right then they say they don’t get returns and for me to sell my phone on eBay . What costumer service .if you planning to by any of there phones keep in mind there no return is like buying a use car as is!! If it doesn’t work for you to bad sell it on eBay

Ich habe alle Geräte der Unihertz-Titan-Serie und mag diese total gern, nicht nur wegen der physischen Tastatur, auch die wenigen Apps von Unihertz darauf sind super.
Mit dem Shop habe ich bisher auch nur gute Erfahrungen gemacht.

I bought the Australian version of the jelly Max. With accessories. Only works on telstra. Not optus. Not sure about vodafone.

Only found that out after contacting support.

On returning the phone. I was not refunded return postage or the purchase price for the accessories I purchased.

Alice from support said they couldn't reuse the accessories to sell to another customer. So I should keep the accessories for a phone don't own.

Just not good to deal with. Avoid

Refused to return the product

Has a faulty battery only lasts half a day...

My Unihertz Atom proved it's robust credentials, as it is still fully functioning after being run over by a car face down on a rough tarmac car park. The glass id crack but the touch screen works at fine resolution despite a crazed cracked screen!

good product, fast delivery

The Mini tank is a great tiny device!!!
If you are an adventurous person this one will be your perfect companion: compact,durable,snappy,use friendly.
Highly recommended :)
Unihertz devices are simply amazing, can't go wrong whit them :)

Il Titan2 è un gioiello, ricorda il BlackBerry Passport aggiornato. Ottimo il rapporto qualità/prezzo. Tastiera performante e adatto al massimo per il lavoro. Consigliabile a chi non usa smartphone per giocarci, ma per produttività e lavoro.

The Titan2 is a tribute to BlackBerry Passport!
However it has its own identity: the keyboard is premium and it has a wonderful clicking response, the square screen is just perfect for productivity, plenty storage memory and Ram,excellent audio quality, screen quality is awesome,fantastic battery life! If you're looking for a unique device, the Titan 2 is for you! Unihertz is the new King of mobile keyboarded phones, you guys rock!!!

I love the jelly star it's so pocket friendly and does everything I need I also have a samsung s25 plus but I use the jelly star as my primary phone that's how good it is I hope the next jelly phone will be the same size as the jelly star

The Unihertz Titan 2 is an impressive device that genuinely stands out in today’s smartphone market. The build quality is excellent — solid, durable, and clearly designed for users who want something reliable and long-lasting. The keyboard feels great, the weight gives a sense of sturdiness, and overall the phone gives a premium rugged impression.

Software support has also been surprisingly good. Updates arrive regularly, bugs are addressed quickly, and Unihertz continues to refine the user experience. It’s reassuring to see such commitment from a smaller manufacturer.

If you’re looking for a dependable phone with a physical keyboard and robust construction, the Titan 2 is absolutely worth buying. Highly recommended.