Tommy Hilfiger Omdömen 478

Absolutely horrible company. I bought quite expensive pair of trainers and after only 2 months of use they started to make very loud and ridiculous squeaking/squealing noise, which makes them obviously unusable. When I contacted castumer service they could trace my order with email and address but wouldn't do anything about it cos I didn't have my order number anymore. Rubbish product and service.

Awful customer service. Faulty garment set of three, will only refund one despite the fact the quality is poor (wore it once and it fell apart, no longer interested in the other items in the set). No offer of any other solution as the product is a ‘none returnable product’. Obviously means the quality of the product can be sub standard and nothing can be done about it.

Corporate make as much money as possible, whist doing as little as possible for the customer. Avoid.

Worst customer service, I could see that they have delivered to wrong address, and for refund they are asking me to get a report with stamp from police. This process is taking more than months. So think before ordering online, the customer service is extremely poor. They don’t care about you your time and money .

WORST customer service ever all i can say is AVOID IF YOU CAN...!!!!!

I've placed order on the 25th Dec after 09pm, by mistake my postcode it was wrong,next day I managed to contact them but the response they give is "I'm sorry but is nothing we can do". I lost £62 and the order has gone to somewhere lucky !!!

AVOID...AVOID...AVOID...

Their website does state delivery within 4-5 days but it takes alot longer, my order took 12 days to even leave the warehouse... once it had left the warehouse I did have it within a few days and was kept updated. I've used this company a couple of times and you do recieve your goods it just takes a little longer!

I loved my items, and they arrived in a stylish Tommy box. The only reason I've given 4 stars is did take a while to get here as Tommy UK not based in the UK (which I didn't realise when I placed the order). Would purchase from again.

Wish I would have read the reviews first. Awful customer service. Ordered 2 coats took ages to come, returned both on 21 November Tommy Hilfiger tell me they weren’t even picked up till 30th nov. Over £400 out of pocket as items have not even been received back yet. NEVER AGAIN AWFUL SERVICE. Disappointing for supposed to be high end brand.

No communication
Impossible to contact customer service
Delayed order
Only partial delivery
Say no more

Ordering here, good luck to you. You'll need it

A very bad experience.
I made an order for boots from Tommy Hilfiger.
I placed my order on November 25th and it was said the product will be delivered within 5 working days.
I got an email that the shipping will be delayed and the gave me a fake 10% promo code.
And today i got a email again that the order will be delayed few more days.
This is so disgusting.
I will never recommend Tommy for anyone anymore.
Too bad.
I am eligible for a compensation from Tommy Hilfiger.

Ordered Black Friday, money came straight out of account.

One week later received full refund with no status on order. Have emailed and received no response. Tried calling 3 times and have been waiting over 30 mins each time with no answer, one time somebody answered then put phone straight down.

The items I ordered are still online in stock and have gone back up to full price.

Terrible customer service, no communication and I expect far better from a supposedly “reputable” brand.

Will not buy again and do not recommend

Same as the below reviews

Placed an order on 26th November and it still says processing.

I emailed them to ask what is happening with my order for them to advise they cannot tell me when it will be dispatched but they know it’s processing! WOW!

I thought with it being a well known brand the service levels would be better! I wish I had read these reviews before placing it!

Ordered a tshirt for my husbanda birthday, delivery stated on the website is 4-5 business days, after 7 days of not receiving my parcel, i rang them, they said it will take 2 weeks!! I asked to cancel the order as its not been shipped, they refused and said to send it back when it arrives! They were happy to take my money and false advertise the delivery time! Disgraceful company and customer service!

Absolutely shameless, oversized and outdated clothing, a woman's small jacket would fit a 100kg man. Just throw it out there online and some fool will buy it. I am done with them

Only 1 star so I could write here. This is the worst company in history they should be all sacked. The worst customer service ever. I ordered the first time it took three weeks to arrive but I received it. I had to order a Christmas present again for family member and are only telling me now after 2 weeks waiting that Half of my order is out of stock. I found customer service very rude and unhelpful.I will give you the very best advice don't bother ordering of Tommy Hilfiger as I will never again.

I'm really disappointed I did make online order five days ago suppose to be delivered today. However I still don't have it, when I contact customer service they was arrogant unfriendly and I was feeling like I'm talking to the wall. I Spock three times for about 35 minutes with three deforrent representative and I can say for all of them they don't know how to do their job to resolve customers problem I will expect from anyone else but not from big brand like Tommy Hilfiger. I manage to speak with one of the London's stores representative and there was much more helpful and friendly then customer service.

Placed an order on 20th Nov and still not received.. same problems as all outlined below. Items ordered for an event on 2nd Dec, not going to arrive. It took TH a full week to 'process' the order and another 4days later it is somewhere in the Netherlands. I placed an orders with other retailers on 26th and they got delivered two days later. No tangible advise from TH customer care. Really poor service.

Horrible poor customer service. They absolutely don’t know nothing what is going on with order. They lie on website about delivery time. Currently I’m waiting 1 week and the said it’s still processing at warehouse. They are treating customers like nothing and they showing how real scam is looks like. I can’t cancel order and take refund because I can do it when I’ll receive my order. Order from Tommy Hilfiger UK is a one big joke with st#pid people what working there. It’s just 1 star because unfortunately I can’t give them something less..

This company is shocking. I placed an order on 24 November and the website states delivery in 4 to 5 working days. I am still yet to receive my item and I have had no updates since. The amount was pending on my account but that has now disappeared. I used the live chat to ask if my ordered had been cancelled. I received generic responses stating that delivery is estimated at 4 to 5 working dates from shipping which is extremely deceiving. They also told me that they couldn’t say when my order would be despatched but that they were working on orders placed on 24th. I then tried to type a reply and the chat abruptly ended. Shocking customer service from this company and I will not be ordering again.

I have placed an order in USA side. Order came later than was expected, but the sadiest part is that the shoes came different as it was shown in their site's photos. Shoes didn't have zip, but the photos showed zip. As for their mistake they promised me 10% back to my account for this mistake, but no money. They just said, but didn't do that. I am very disappointed of this company even though I like their quality in products. So, no money and not satisfied about the item.

Order arrived in the 5 days stated and it's just before xmas! Kept me updated all the way from Netherlands to customs (no charge for it to come through customs) and from customs to my house (uk Birmingham) I even emailed to see when it would be dispatched the day after I ordered and I got a reply the same day, very helpful customer service and speedy delivery. I really can't see why the bad reviews ? Happy with my purchase would definitely buy from here again