Tommy Hilfiger Omdömen 478

trying to get a refund but they want me to email my bank details, even though it is not secure. I've asked for a credit or voucher or to go in store and process the refund

Shocking service, wrong item turned up late, only to be told I now have to wait for them to do an investigation shocking shocking service

Do not order from this scam site !! I placed an order a week ago arrived today one of the hoodies was completely different to the one I ordered and was a size medium with an xxxl label attached to it and the other item was to small contacted them now fighting to get a refund ! Told me to send pictures of the items for some reason all I wanted to do is return the items for a refund simple . Avoid this company wish I done the research before ordering .

I would leave zero if I could ! I have bought 2 pairs of jeans and both split in exactly the same spot after 12 months of light wear ! I contacted customer service who are not very helpful- avoid buying this overpriced product,it’s premium price for a low quality product.

Ordered on 14th June. Today is 10th July and I still didn't get my order.
Contacted them on live chat and not very helpful Ana said that parcel was dispatched and she can't help me any further. She closed the chat before I even managed to say something.

Twice they did not refund all the items returned- check what is refunded is correct.
The customer service team is shocking the worst I have ever encountered.
I think they must pay the customer service team in peanut’s as clearly run by chimps.

Bought a dress online, delivery time frame not bad considering it was shipped from Netherlands. The issue I have is the quality of the clothes. Not as good as a few years back. Prices gone up and cheaper materials used. I would have rated less if not for the customer service at Kingston store! Swift return and ladies in store were lovely..
It’s a shame regarding the quality of the goods..

Why didn’t I read these comments before ordering? I was so exciting to receive my £80 swimsuit. It arrived, I opened the box and the quality is not good plus it’s very disproportionate. Really big bottom, very small chest. I go to find information to return it only to find out I cannot. Even though I didn’t even try it on, the little sticker on the sensitive area it’s on, I didn’t tamper with it at all. I understand that being a swimming suit, if I don’t want it I shouldn’t be trying it on. Disgusting policy. With other online brands I have been able to return swimming gear with no issues. Feels like a proper scam

null !!!! le jour où j'ai commandé, j'ai créé un compte et entré mon adresse et ils ont envoyé ma commande à une autre adresse, j'habite à etterbeek et ils ont envoyé ma commande à une adresse aléatoire à 1000 bruxelles et peu de temps après, ma commande est allée dans un point poste, maintenant je demander si ma commande est allée à une autre adresse et que quelqu'un la vole, est-ce ma faute ou celle des personnes irresponsables de Tommy qui l'ont envoyée à une adresse aléatoire ?

Ontzettend slechte service. Ruim een week geleden een order geplaatst van (meer dan) 200 euro. Geen bestelbevestiging ontvangen, geen mail dat mijn order onderweg is. Na meerdere malen van de klantenservice gehoord te hebben dat 'het allemaal goed komt' en 'ik even geduld moet hebben', begint mijn geduld op te raken

Well... I've aways liked this brand. But...the customer service and the quality of the brand is ridiculous. They trying to make money on the good old reputation of the brand. Extremely slow and incompetent customer service. Low quality and when you order they gave you wrong items. And it's taking forever to get it sorted. I am very disappointed....

Purchased a polo-shirt few weeks ago for £80.00. Had it in the cupboard for a while the worn twice. Since it it red with white stripes on the sleeve, we decided to hand wash. After dried the white stripes became pink. Not what I expected from a piece of clothing cost £80, more likely a Primark one. Better stick to Superdry at least you get what you pay for. Unfortunately haven't kept the receipt.....

I received the HILFIGER MONOTYPE LOGO STRAP POOL SLIDES as a gift in February and wore them only a few times before taking them on holiday. Unfortunately, the quality of these slides is extremely poor. Midway through my trip, the glue on the sides started to come off, and the top layer of the slides began to peel away. Unless you plan to never wear these slides, I strongly advise against buying them.

When I contacted customer service, they claimed I had misused the flip-flops and only offered me a 10% discount, which you can already get by signing up for their newsletter. This was the worst experience I've ever had with a brand I thought was reputable. I've had better flip-flops from Primark at a fraction of the cost. I can't believe my wife wasted £45 on these. Thanks, Tommy!

uk.tommy.com posting from another country!

uk.tommy.com is a joke; you buy from a uk directed domain, (the UK website of Tommy Hilfigure), a house hold conglomerate name where you pay more for their items which you don't mind, because you're buying direct. And they still post out from another country. What is the point! Now have to pay Customs Duty on top of the overpriced product. It's cheaper everywhere else as well. Not buying from conglomerates anymore, local smaller businesses are so much better for awareness, honesty, ethics, quality and service. Sending back and will still save £28 on this £40 product if I bought "from anywhere else" (after customs costs included).

Awful service. Item was late being delivered and then after 3 days in collection point the said it had expired (I was intending to collect on my day off)!

Now (a month later) I am being chased by Klarna for the paused payment and I can only get hold of a chatbot that is giving me incorrect info and timelines then cutting me off (I am assuming it’s a chat bot cos if it’s a human live chat it’s incredibly rude)

I like Tommy clothes but will order from 3rd party sellers in future as their online store and service is shocking!

Ordered three items - took a while to arrive from Holland and via customs.
Two items correct but one was the Wrong item - Ordered "Skinny" fit Chinos and received "Relaxed" fit!
Contacted Customer services within 1/2 hour of receipt of my goods - spoke with ELDON on line and he said he would send email with all details to be escalated and investigated!!!
Email came and I sent photos of everything they requested immediately and I am still awaiting ANY response since my email of 11.59am on 09/05/2024.
I have chased many times and NO response........
Totally awful for a supposed "High End Brand" - What a joke!!
They should be named and shamed amongst the worst.
They clearly do not value their customers at all!!
I will be doing a charge back as it's the easiest way to get my money back for goods I ordered and paid for but didn't receive.
I hasten to add - I will not be ordering anything more from TH.
What a shame!

Case 03652717

Tommy Hilfiger Jeans sehr schlechte Qualität
Bereits nach wenigen mal tragen Löcher/ sehr dünner Stoff.
Auf Anfrage bei Tommy Hilfiger gab es leider keinen Austausch.
Ich hätte von dieser Marke eine bessere Qualität erwartet

Guys I never recommend to buy any jeans 👖 from them because now they making very bad quality jeans (third class quality material using )
Only twice I washed the jean then threads 🧵 start coming out 😡 colour getting dull as well . Before they making very good quality now just Waist off money 😞

Only sorry I am like-minded, clearly should have read these reviews and not relied on the ‘brand name’ which actually means very little in terms of quality customer service. Ordered some boots in size 6; received size 5 so should have been straight forward you’d think?! Absolutely not - customer service have a real chip on their shoulder, the returns process was long and complicated - feel like I had a real struggle obtaining a refund. As ‘compensation’ they offered me a ‘10% promo code’ that couldn’t even be used against repurchasing the boots, indeed it all took so long that they went out of stock in my size anyway. Absolutely their mistake, no ownership of this at all. Won’t be purchasing from them again. Bought on 2nd March only today been refunded.

It's terrible. I made a purchase in December 2023, and we're already in February 2024. I haven't received the purchase, and they haven't refunded me yet, claiming they need feedback from the carrier. I don't care about what happened with the carrier they hired. What matters to me is: I bought it, they know the merchandise isn't with me, and they won't return my money. Their contact team is simply the worst I've ever had to deal with.