TUFFBOXES Omdömen 

We had been told that a delivery was due the next two days and someone needed to be in. Waited two days and no delivery. Friday was the second day and when I phoned the company, I found that they only worked Monday to Thursday. I contacted them on the Monday and they told me that it had been delivered and signed for. Fortunately for me they where wrong and it was delivered later that day.
I thought it would be nice to let them know, so I called them with the details. Only to find that I was paying for the privilege, the 0845 number they gave me was a £1 a minute. Total cost to my bill £6.

Excellent communication, Dispatch & Fast delivery
Thanks

Excellebt service and cost. Very happy with product.

Todo, el envío, la seriedad, la calidad de mi caja, es inmensa creo que la dejar como casa, fácil le cabe cocina, comedor baño y dos cuartos, si compro otra ya tengo espacio para la piscina y la cancha de tenis 🤣🤣🤣 increíble, bellos acabados, exelente presentación gran diseño robusta t fuerte, ahora le instalaré cámara, GPS y sistema de alarma

Matt was very helpful and sent me out a replacement part for my drawers. Great bit of kit, my tools feel secure.

We recently ordered a Bike Box and were extremely disappointed with both the product and the service received.

Due to the late delivery in the evening and poor weather conditions, we didn't open the pallet for 9 days. Upon opening, we discovered that 2 panels were damaged. We called immediately on Monday, as the company was closed for business on Saturday.

We were informed that since we didn't report the damage on the day of delivery and within the 10-day window, the company couldn't claim from the courier, and we would have to repurchase the panel and pay for delivery at a cost of £300.

The customer service from the director was appalling. The email exchanges were unhelpful, and no gesture of goodwill was offered to support with the additional cost.

I would not purchase anything from this company.

Paul

Delivered on time. Good site box. Seems solidly built

Very good communication , nice product

I haven't received my site box yet, i paid for express shipping and i have not had any shipping details, the service is appalling.
PLEASE LET ME KNOW WHEN YOU INTEND ON SHIPPING MY GOODS?

I haven't received my items yet despite paying for express delivery

Great product,first class service,worth every penny.

Fast, on time and great quality.
Very very happy thanks guys
Mark

Good product, arrived on time to the correct location in good condition.

I bought aVolt Slider - Small Tool Drawer
I am really pleased with this product, feels really strong and secure.
Communications were great , delivered quickly and really well packaged .
Thanks 😊

Very well made and built in Britain. Top quality at a reasonable price.

Slow communications, still have not delivery date

In answer to your claim of not knowing who we arre and not seen any messages or emails:
Order No.TB3042 10/04/25 with and I sent an email as soon as we discovered individual keys, that was 19/04/25 We expected too much and you never answered any of our emails including wanting to know how long until delivery. The last one was via your contact us box which you also ignored so then I placed this true review. We tested your locks and other features of these boxes to destruction in a hard working environment.ignoring us doesn't help, neither does saying you didn't receive our emails and messages.

Ordered two of the bigest boxes in April 2025.
Initially looked good.
Bolted into the bed of our pick up.
After a few days we were fed up with four locks and four different keys. Plus once unlocked you can't remove the keys. Not only are the keys not the same, they look identical, the locks are Taiwanese cheap.
More on that later.
We then found that if you drop the lids down after a month or two it bends the lock holders inside the box. We even had one jam, and because the nut and bolt that hold these in place are too close to the lock holders you cant get a spanner on them. Disc cutter was needed.
Then the inadequate stays that keep the lid open which are thin plate rather than rams started to bend and jam. So we cut all these off as and when they bent.
Its worth mentioning too that if you try with one arm holding tools to drop into the box while using your spare arm/hand to open the box it always seems to jam. You need to open them with both hands.
Then we found we couldn't unlock one padlock but luckily had a cordless drill, 10mm steel drill bit, that took the centre of the lock out in seconds which fell apart, not great security at all.
When the weather changed we then found one box filled continually with water, where from I have yet to find out!
The part remedy there was to dril a few exit holes.
Finally this week we cut out the crappy padlocks and fitted heavy duty van door locks one in each box and cut off the padlock rings to stop the one handed jamming problems.
The two boxes both with tool trays as extras were a lot of money in my opinion and the main reason we bought them is we try and buy British.
I did email the company over a month ago but no response has been the disappointing reality.
Never experienced any hassle like this with a certain black and yellow tool chest.

The Tuffbox Monster is a well built with a good finish and gets 5 stars. Ordering was simple and straight forward and communication was good with the company. There was free delivery with this item but the only drawback was that the company's courier only delivered as far as Glasgow. It was resolved by having it delivered to an address in Glasgow which I picked up from there. I would have been happy enough to have paid extra for carriage for their delivery company to deliver to Inverness or a third party arranged by them but the cheapest I found from Shiply to deliver from Oldham to Inverness was £156 plus a £18 admin fee.
If delivery had been more straight forward I would have given 5 stars overall.

Ordered 22nd October. 31st October still waiting.
Emails just come back with auto reply.

The tuff cycle box is well made and very easy to assemble. I am impressed by the quality. The only slight hiccup is the delivery. If you don't have a driveway, the very large package will be left on the pavement. I had to unpack it to bring it into the garden. Luckily a neighbour came to help me