The product I ordered was unavailable in the size ordered. Matt @ Tuffbox supplied the next size up at no extra charge. Rare good old fashioned customer service.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Still not received lock box mega after nearly a week. I will always give a lower rating when things are sent by FedEx as they are really bad in my area. Two attempted delivery's over two days with s... Se mer
Really well built volt slider , perfect for organising tools , saves me time hunting around in a packed van , also its very strong with sturdy runners and lock ,come with fixings and has built-in fixi... Se mer
Företaget har svarat
The communication from ToughBox was excellent they made sure someone would be there to take delivery. I'm really pleased with my ToughBox it's very robust and well made. The colours make it stand out,... Se mer
Företagsinformation
Om TUFFBOXES
Skrivet av företaget
TUFFBOXES LIMITED is a proudly independent British manufacturer specialising in high-quality security solutions, industrial furniture, and robust storage systems for vehicles, workplaces, homes Established in 1970, we’ve been manufacturing in Britain for over 50 years. Operating from our dedicated facility in Oldham, North West England ideally placed to service the United Kingdom. With our own design team we innovate and provide solutions enhancing security and productivity in the workplace and at home.
Our products benefit from being manufactured in the UK from our dedicated, modern manufacturing facility with a long standing highly trained workforce. From tool storage, site boxes, secure bike lockers and workplace storage, TUFFBOX is trusted across industries for innovation, durability, and dependable British-made protection.
Kontaktuppgifter
Tweedale Way, OL9 8EH, Oldham, Storbritannien
- 0845 313 2752
- info@tuffboxes.co.uk
- tuffboxes.co.uk
4,3
Utmärkt
147 omdömen
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Customer Service
The product I ordered was unavailable in the size ordered. Matt @ Tuffbox supplied the next size up at no extra charge. Rare good old fashioned customer service.
21 april 2026
Omdöme utan inbjudan
Still not received lock box mega after…
Still not received lock box mega after nearly a week.
I will always give a lower rating when things are sent by FedEx as they are really bad in my area. Two attempted delivery's over two days with someone waiting in and all i get is a photo of the rear of the property Twice.
9 april 2026
All very quick and straight forward
31 mars 2026
Great service and quality
Arrived before estimated delivery date. Great quality and great value compared with more familiar brands and what’s more it’s British.
29 mars 2026
Solid product
Solid product! Worth every penny.
Easy to construct and delivered promptly.
8 april 2026
Omdöme utan inbjudan
Perfect service and product is really…
Perfect service and product is really well made.
18 januari 2026
Omdöme utan inbjudan
Good value and quality
Good value and quality. Kept updated throughout the process. Thank you
.
24 mars 2026
Very helpful and friendly service and…
Very helpful and friendly service and the product was better than expected
16 mars 2026
The vault is amazing well worth the…
The vault is amazing well worth the price fits all me tools in perfecto
6 mars 2026
High cost phone number and poor service
We had been told that a delivery was due the next two days and someone needed to be in. Waited two days and no delivery. Friday was the second day and when I phoned the company, I found that they only worked Monday to Thursday. I contacted them on the Monday and they told me that it had been delivered and signed for. Fortunately for me they where wrong and it was delivered later that day.
I thought it would be nice to let them know, so I called them with the details. Only to find that I was paying for the privilege, the 0845 number they gave me was a £1 a minute. Total cost to my bill £6.
9 mars 2026
Omdöme utan inbjudan
Todo
Todo, el envío, la seriedad, la calidad de mi caja, es inmensa creo que la dejar como casa, fácil le cabe cocina, comedor baño y dos cuartos, si compro otra ya tengo espacio para la piscina y la cancha de tenis 🤣🤣🤣 increíble, bellos acabados, exelente presentación gran diseño robusta t fuerte, ahora le instalaré cámara, GPS y sistema de alarma
25 februari 2026
Matt was very helpful and sent me out a…
Matt was very helpful and sent me out a replacement part for my drawers. Great bit of kit, my tools feel secure.
23 februari 2026
Omdöme utan inbjudan
Svar från TUFFBOXES
Thanks so much for the kind words! Really glad I could get the replacement part out to you quickly. Great to hear the drawers are doing their job and keeping your tools secure!
We recently ordered a Bike Box and were…
We recently ordered a Bike Box and were extremely disappointed with both the product and the service received.
Due to the late delivery in the evening and poor weather conditions, we didn't open the pallet for 9 days. Upon opening, we discovered that 2 panels were damaged. We called immediately on Monday, as the company was closed for business on Saturday.
We were informed that since we didn't report the damage on the day of delivery and within the 10-day window, the company couldn't claim from the courier, and we would have to repurchase the panel and pay for delivery at a cost of £300.
The customer service from the director was appalling. The email exchanges were unhelpful, and no gesture of goodwill was offered to support with the additional cost.
I would not purchase anything from this company.
Paul
5 februari 2026
Omdöme utan inbjudan
Svar från TUFFBOXES
Hi Paul,
Sorry to hear that you are disappointed but your points raised aren't entirely factual. Your bike locker was receipted on the 5th February 2026 you signed for the pallet delivery as all in good order, 10 days after the delivery you phoned and duly emailed to detail damage with your delivery. The photos provided do not immediately suggest that the pallet was receipted in the condition you report and the damage could of well happened after the receipt of delivery. Our terms allow you generously 3 working days to report damage. At the point of your complaint we have maintained good communication with you offering you a replacement panel for the panel reported as damaged at a goodwill gesture price. The panels are very large for our product as it is a large product and the freight charges are appropriate for the size of the panel which was offered at £156.00 as it is a 2.2 metre long part, this price covered the bespoke heavy duty pallet and the courier cost, to save cost of pallet and delivery an option was also made available for you to collect your replacement panel from the factory.
Svar från TUFFBOXES
Thank you for the review! Delivered on time and built solid — just as it should be. Hope it serves you well on site!
Svar från TUFFBOXES
Thank you for the lovely review — great communication and a quality product is exactly what we strive for. Really glad it hit the mark!
I haven't received my site box yet
I haven't received my site box yet, i paid for express shipping and i have not had any shipping details, the service is appalling.
PLEASE LET ME KNOW WHEN YOU INTEND ON SHIPPING MY GOODS?
11 februari 2026
Svar från TUFFBOXES
Thank you for your message, and apologies for any frustration caused.
Your order was placed on 16 February 2026 with delivery scheduled by Tuesday, 17 February 2026. As we are not open on Fridays, your order has been processed at the earliest opportunity and is being dispatched today. Delivery is scheduled for tomorrow, in line with the delivery timeframe.
As a goodwill gesture, we have also refunded the premium delivery charge back to your original payment method.
Thank you for your patience, and please let us know if there is anything further we can help with.
I haven't received my items yet despite…
I haven't received my items yet despite paying for express delivery
8 februari 2026
Great product,first class service,worth…
Great product,first class service,worth every penny.
3 februari 2026
Svar från TUFFBOXES
Thank you for the fantastic review! Really glad you're happy with both the product and service — we think so too, but it's always great to hear it from our customers!
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