Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I ordered a phone for my elderly mother & it arrived promptly, after going through the functions, found it not suitable for her to manage. I contacted the customer services & they were very helpful.... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

TTfone provide simple phones ideal for the older generations. I have now used them twice and the delivery has been very quick, the website easy to use and when I had cause to contact them months after... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent website with videos and clear explanations. Very rapid delivery with clear paper instructions. I am delighted with this little phone where everything is clear.

Företaget har svarat

Betygsatt 3 av 5 stjärnor

I like the idea of the phone but I find it complicated sending texts it's not straight forward having to press other buttons.i got 2 but had enough going to use the easy phones I have whoever programm... Se mer

Företaget har svarat

Företagsinformation

  1. Mobiltelefoner
  2. Mobiltillbehörsbutik
  3. Telefon- och internettjänster

Skrivet av företaget

Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

609 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 75 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Easy to order and fast delivery

I ordered a TT970 phone from the website. The transaction was easy and the order was shipped the same day and delivered in two days. The online video instructions were useful and a minor criticism is that the video/instructions for inserting the micro SD card weren't very clear. I almost broke the flap before realising that I needed to slide it before flipping it outwards. This small detail could have been made more apparent.
Setting up WhatsApp was also more difficult than expected. It needed to be updated on set-up but it took several attempts before I was able to do so successfully. The text size in WhatsApp is also too small, and I had expected a simplified interface, but it looks similar to the standard interface on my Android phone. I had hoped to use WhatsApp for calls, but the interface is too clunky for that to be easy.
I was also disappointed that there is no physical speaker button on the keypad, and the on-screen button is very small. This phone is for my elderly parents who prefer to use the speaker, and I have noticed that they have on occasions pressed the 'hold' button which is underneath, by mistake.
I like the convenience of the charging cradle and the fact that you can see photos/pictures of whoever's calling when the phone is closed.

2 juni 2025
Betygsatt 1 av 5 stjärnor

Buyer beware. Do not use these people.

Order placed for TTfone TT140 Red Flip Folding Phone on 30/5/25. Phone received but the battery would not charge, so the phone was faulty in some way. Tried to contact them at their email address. No reply. Returned the phone by post on 9/6/25. Emailed again, no reply. Tried to contact TTfone on 19/6/25 at 0330-333-0819. All operators busy!! It's a scam. TTfone sends out dud kit, and you forget getting in touch with them and a refund.

30 maj 2025
Betygsatt 1 av 5 stjärnor

useless phone useless service

i bought there tt970 phone because i wanted it for the internet and whattsapp now beginning to wish i had never seen the load of chinese rubbish i cannot connect to the internet wich means no whatsapp cant even set the clock and customer service is about as useful as a ashtray on a motorbike the only thing i have not tried is throwing the load of rubbish in the bin but that is where it is going to end up £100 down the drain

14 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent brand

The website is very straight forward to use, the menus are well organised and simple to navigate. The purchase was easy to make, and the item was shipped very quickly. Any questions I've had have been answered very quickly.

28 mars 2025
Betygsatt 3 av 5 stjärnor

Flimsy phone. Got a refund

After a faulty, flimsy phone purchase - Dealing with customer support was confusing and not consistent. 1 member if staff emailed to state damage cause wouldn't be refunded, other rep asked us to return phone for full refund. Of course I responded to that one, and all duly refunded. Thank you.
Phone was so basic, that attempting to put sim card in damaged the sim holder so unable to be fixed. The phone is designed for those with less dexterity, so that didn't bode well.

26 mars 2025
Logotyp för TTfone

Svar från TTfone

Dear Liza,

Thank you for sharing your feedback with us.
We sincerely regret the inconvenience you experienced with both the product and our customer support process.

We understand how frustrating and confusing it must have been to receive conflicting information regarding your return and refund. Clear and consistent communication is a priority for us, and we will be addressing this internally to ensure this will not happen again.

As for the phone, we are deeply sorry to hear about the issues with its design and durability. We will be passing your comments to our product development team to evaluate and improve our designs in line with customer needs.

We truly value your feedback, as it helps us identify areas where we can do better.

Thank you!

Iris - TTfone

Betygsatt 5 av 5 stjärnor

Phone arrived quickly and was easy to…

Phone arrived quickly and was easy to set up and use. the choice of sim card meant I could stay with 02 and keep my old number which was a real bonus. Volume is great as my old phone was "quiet" even on the highest setting. Soft keys, large number and letter keys, easy to see. I chose their optional SD card as the phone has a camera.

31 mars 2025
Betygsatt 1 av 5 stjärnor

Faulty TT850 Phones

Faulty TT850 Phones
1st phone received - the battery was faulty, whole package had to be returned.
2nd phone received the SIM contact slot didn't work - whole package had to be returned

5 mars 2025
Logotyp för TTfone

Svar från TTfone

Hi Keith,

Appreciate your feedback. We are sorry to hear about the issues you encountered with your TT850 phones. We can confirm that a replacement was processed for the first return, and upon the second return, a full refund was issued.

We sincerely apologise for any inconvenience caused. Your experience is important to us, and your comments have been passed on to our quality control team to help us improve. If you need any further assistance, please feel free to reach out anytime!

Jona - TTfone

Betygsatt 3 av 5 stjärnor

when the part came was not the same as…

when the part came was not the same as on your web site

21 mars 2025
Logotyp för TTfone

Svar från TTfone

Hi David,

Thank you for your feedback. We're sorry to hear that the part you received was not as expected. We always aim to ensure our website images and descriptions are accurate, and we appreciate you bringing this to our attention.

If you haven't already, please get in touch with our customer service team — we'd be happy to assist you further.

All the best!

Jona - TTfone

Betygsatt 1 av 5 stjärnor

Disappointment after Disappointment

Does not have the Portuguese language or portuguese special characters for writing.

Cannot install basic apps from aptoide.

Sound quality is terrible.

Screen light is painful on the eyes.

Then an unfortunate circumstance is that whatsapp desktop (to have it on your computer) requires the phone to scan a QR code, and TTFone's camera is so bad that it cannot scan the QR code properly. So I could not setup whatsapp on the computer.

I'm very disappointed with this phone.

21 mars 2025
Logotyp för TTfone

Svar från TTfone

Hi Luis,

Thank you for taking the time to share your feedback. We’re sorry to hear that the TT970 did not meet your expectations.

Regarding language support, the TT970 currently offers English, French, Spanish, German, Italian, Polish, and Arabic, as stated in the product description. Unfortunately, Portuguese is not available on this model, and we sincerely apologise if this was not clear before your purchase.

As the TT970 is designed primarily as a simplified Android phone with large buttons and an easy-to-use menu, it does have some limitations with app compatibility, camera quality, and screen features. We appreciate you highlighting these points, and your feedback will be shared with our product development team to help improve future models with a focus on these areas.

If you would like to explore a return, our customer service team would be happy to assist you. We appreciate your interest in TTfone and sharing your feedback.

All the best!

Jona - TTfone

Betygsatt 1 av 5 stjärnor

WhatsApp don’t work

WhatsApp don’t work

21 mars 2025
Logotyp för TTfone

Svar från TTfone

Hi Mourad,

Thank you for your feedback. We're sorry to hear you're experiencing issues with WhatsApp on the TT950.

Due to recent updates made by most third-party apps, you may need to complete a Wireless Update on your phone to ensure you have the latest version and software.

Here’s a link to our video guide that walks you through the update process:
https://www.youtube.com/watch?v=CxYmMSU3NzQ

Please note that the software update may take some time. Once completed, the phone will restart automatically — please do not switch it off during the process.

We have also emailed you the video guide along with full instructions for your reference.

If you need any help setting it up or would like to explore alternative solutions, our customer service team is here and happy to assist you!

All the best.

Jona – TTfone

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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