I ordered a phone for my elderly mother & it arrived promptly, after going through the functions, found it not suitable for her to manage. I contacted the customer services & they were very helpful.... Se mer
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Det här tycker kunderna
TTfone provide simple phones ideal for the older generations. I have now used them twice and the delivery has been very quick, the website easy to use and when I had cause to contact them months after... Se mer
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Excellent website with videos and clear explanations. Very rapid delivery with clear paper instructions. I am delighted with this little phone where everything is clear.
Företaget har svarat
I like the idea of the phone but I find it complicated sending texts it's not straight forward having to press other buttons.i got 2 but had enough going to use the easy phones I have whoever programm... Se mer
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Företagsinformation
Skrivet av företaget
Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.
Kontaktuppgifter
TTfone Unit A3 Lea Road Trading Estate, Lea Road , EN9 1AE, Waltham Abbey , Storbritannien
- 03303330819
- info@ttfone.com
- ttfone.com
4,2
Bra
609 omdömen
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Little phone especially for a non…
Great Little phone especially for a non savvy tech. Everything clear. One problem it did not take the large sim from my old phone so had to have a new number good service and price
12 maj 2026
Omdöme utan inbjudan
Svar från TTfone
Thank you for your kind feedback. We’re delighted to hear that you found the phone clear and easy to use, especially for someone less familiar with technology.
We appreciate your comments regarding the SIM card size and are pleased that overall you were happy with the service and value.
— TTfone Team
Excellent website with videos and clear…
Excellent website with videos and clear explanations.
Very rapid delivery with clear paper instructions.
I am delighted with this little phone where everything is clear.
22 april 2026
Svar från TTfone
Thank you for your kind feedback. We’re delighted to hear that you found our website, videos, and instructions clear and helpful, and that you were pleased with the rapid delivery.
It’s wonderful to know that you’re enjoying the phone and finding everything easy to use.
— TTfone Team
Prompt professional company!
I ordered a phone for my elderly mother & it arrived promptly, after going through the functions, found it not suitable for her to manage. I contacted the customer services & they were very helpful. Upon receiving my returned phone a refund was placed back into my account.
I can only recommend their efficiency!
8 maj 2026
Svar från TTfone
Thank you for your kind feedback. We’re pleased to hear that you were happy with the prompt delivery and the support provided by our customer service team.
Although the phone was not suitable for your mother’s needs, we’re glad the return and refund process was handled smoothly. We truly appreciate your recommendation.
— TTfone Team
Snelle service
Snelle service, had een returned ttfone970 besteld, bij levering stond 10 tot 12 dagen. Hij was er binnen 3 :)
27 april 2026
Svar från TTfone
Thank you for your kind feedback. We’re delighted to hear that your TT970 arrived much sooner than expected and that you were pleased with the service.
— TTfone Team
----------------Translation---------------
Bedankt voor uw vriendelijke feedback. We zijn blij om te horen dat uw TT970 veel sneller dan verwacht is aangekomen en dat u tevreden bent met onze service.
— TTfone Team
used them twice and I would definitely recommend
TTfone provide simple phones ideal for the older generations. I have now used them twice and the delivery has been very quick, the website easy to use and when I had cause to contact them months after the original purchase with a question, them immediately responded.
27 april 2026
Svar från TTfone
Thank you for your kind feedback and continued support. We’re delighted to hear that you’ve had positive experiences with us and that you found the phones, delivery, website, and customer support helpful.
We truly appreciate your recommendation.
— TTfone Team
Svar från TTfone
Thank you for your kind feedback. We’re delighted to hear that you find the phone easy to use.
— TTfone Team
Excellent phone support when I called for help
I was very impressed with the customer service given when I telephoned for help. I have poor hearing and this often makes phone support tricky. But the lady I spoke to listened well, spoke clearly and went out of her way to be helpful to me. It was such a pleasant change from many of the calls I have made to other companies and utilities.
30 april 2026
Omdöme utan inbjudan
Svar från TTfone
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience with our phone support, and that our team member was able to assist you clearly and helpfully.
Your comments mean a great deal to us, and we truly appreciate you taking the time to share your experience.
— TTfone Team
The old but mighty phone
This phone has come in handy as a spair wile mine was sent away for repair.
Very good old style phone,with still some of the new style features.
Many thanks
Andy
4 april 2026
Svar från TTfone
Thank you for your kind feedback, Andy. We’re delighted to hear the phone has come in handy as a spare and that you’re enjoying the balance of classic simplicity with useful modern features.
Many thanks for your support.
— TTfone Team
Excellent small phone to keep in my car
23 mars 2026
Svar från TTfone
Thank you for your feedback. We’re pleased to hear the phone is a great fit for keeping in your car.
— TTfone Team
Un téléphone efficace
J'avais peur que le téléphone soit trop petit, et mauvais en prise en main, mais il est parfait. Une interface simple et rapide à prendre en main (si à l'aise avec google). La batterie tiens bien (2 jours si j'utilise le wifi, 4G de temps en temps). Très bon téléphone pour déconnecter, avoir l'essentiel, en gardant de la connectivité aux besoins occasionnels.
27 mars 2026
Svar från TTfone
Thank you for your thoughtful feedback. We’re delighted to hear that the phone exceeded your expectations and that you find it easy to use, with good battery life and the right balance of simplicity and connectivity.
— TTfone Team
----------------------------
Merci pour votre retour. Nous sommes ravis d’apprendre que le téléphone a dépassé vos attentes et que vous le trouvez simple à utiliser, avec une bonne autonomie et un bon équilibre entre simplicité et connectivité.
— TTfone Team
Svar från TTfone
Thank you for your kind feedback. We’re delighted that you’re happy with the service provided.
We truly appreciate your cooperation and for being with us every step of the way.
-TTfone Team.
Excellent service and delivery.
24 mars 2026
Svar från TTfone
Thank you for your kind feedback. We’re delighted to hear that you were pleased with the service and delivery.
— TTfone Team
Svar från TTfone
Thank you for your feedback. We’re pleased to hear that everything was nice and easy from start to finish.
— TTfone Team
Cannot recommend TTFone based on this woeful experience.
Ordered large button mobile for elderly gentleman and paid for faster delivery. Dispatch notice received same day. Phone failed to arrive within specified time period. Many searches via Royal Mail repeated same phrase…..waiting. Waiting. Waiting. Emailed TTFone. They insisted it had been sent despite RM not receiving. Refunded the faster delivery element as obviously outside their time frame. Many many emails and phone calls later, still no phone, still no refund. TTFone had assured me they would refund. NOTHING! Cannot recommend TTFone based on this woeful experience. YOU MAY HAVE REACHED OUT, BUT I STILL DO NOT HAVE THE REFUND I HAVE REQUESTED FOR THE ITEM STILL ON ROYAL MAIL TRACKING AS “AWAITING ITEM FROM SUPPLIER”. PLEASE REFUND MY MONEY. SIMPLE. Update: 08.04.26. Still no refund. TTFone say no longer on their system therefore my bank are holding my refund. Absolute joke. 21.04.2026. STILL NO REFUND. Bank confirm no correspondence from TTFone regarding this transaction. I’ve no doubt when they see this updated edit, they will reply with some simpering bullshit about how sorry they are and blaming everyone but themselves. THIS COMPANY ARE ROBBERS. Plain and simple. Good luck to any one who uses them. 03.05.2026. Still no refund. TTFone seem to take enjoyment out of robbing elderly people.
27 februari 2026
Svar från TTfone
Thank you for your feedback. We’re very sorry to hear about your experience and apologise for the inconvenience and frustration caused.
We understand your concerns regarding the delivery and refund, and we take this matter seriously. Please be assured that one of our team members has reached out to you to assist further and work towards resolving this issue.
— TTfone Team
-----------------
Dear JayEmm,
Thank you for your updated review.
We understand your frustration regarding the refund delay. However, as you are aware, this is due to the chargeback case raised with your bank at the same time as contacting us. While this remains active, the refund is held and managed by the bank rather than being processed directly to your account.
We approved the chargeback promptly on our side to help expedite the process, and the refund was issued following your confirmation that the item had not been received, as with the express delivery refund you received earlier.
At this stage, we kindly ask that you contact Bank of Scotland PLC for progress and the case you have raised to help speed the refund to its finalise stage.
If your bank requires any further information, please do not hesitate to contact us — we are more than happy to assist in resolving the chargeback as quickly as possible.
Kind regards,
TTfone Team
05/05/2026
Ttfone
Excellent product as described and promptly delivered.
Full fills my needs perfectly.
21 juli 2025
Svar från TTfone
Thank you for your kind feedback. We’re delighted to hear that the phone met your expectations, arrived promptly, and fulfils your needs perfectly.
— TTfone Team
Great little easy to use phone for my…
Great little easy to use phone for my elderly dad. Quick posting . Fairly priced
20 februari 2026
Svar från TTfone
Thank you for your kind feedback. We’re delighted to hear that the phone is easy to use and a great fit for your dad, and that you were happy with the quick delivery and fair price.
— TTfone Team
Svar från TTfone
Thank you for your kind feedback. We’re pleased to hear that your order arrived quickly and that you found us easy to deal with.
— TTfone Team
Helpful customer services
Helpful customer services. A great little basic phone simple to use and easy to see everything! First class!!
24 februari 2026
Svar från TTfone
Thank you for your kind feedback. We’re delighted to hear that you found our customer service helpful and that you’re enjoying the phone’s simple and easy-to-use design.
— TTfone Team
I like the idea of the phone but I find it difficult to send a txt all the phones I have had it's easy but the tt you have to press ok and I don't no it's a waste I got 2 but it took complicated stupi
I like the idea of the phone but I find it complicated sending texts it's not straight forward having to press other buttons.i got 2 but had enough going to use the easy phones I have whoever programmed the t40 wants sacking it's ruined a good phone had enough
10 mars 2026
Omdöme utan inbjudan
Svar från TTfone
Thank you for your feedback. We’re sorry to hear that you found sending text messages difficult on the phone, and we apologise for the inconvenience this has caused.
We appreciate you sharing your experience, and your comments will be passed on to our team for review. If you would like any assistance with using the messaging feature, our support team would be happy to help guide you through it.
— TTfone Team
Dissatisfied customer
Dissatisfied customer
Tried three SIM cards into the handset. Non worked. Sent an email to you to request returns and refund procedure but have not received a reply
Since posting this TTfone have been in touch with me and returns label etc have been provided..looks like we will have a success outcome and refund.
Very happy with the response and service from this company.
28 februari 2026
Svar från TTfone
Thank you for your feedback. We are sorry to hear that you are having trouble with the item, and we apologise for the inconvenience caused.
You mentioned that you sent us an email but did not receive a response. Could you please confirm if this is the email address you contacted: info@ttfone.com ? We have checked our inbox and could not find any emails from you.
However, there is no need to worry — one of our team members has already reached out to you with the returns and refund process and will be happy to assist you further.
— TTfone Team
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