I ordered a phone for my elderly mother & it arrived promptly, after going through the functions, found it not suitable for her to manage. I contacted the customer services & they were very helpful.... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
TTfone provide simple phones ideal for the older generations. I have now used them twice and the delivery has been very quick, the website easy to use and when I had cause to contact them months after... Se mer
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Excellent website with videos and clear explanations. Very rapid delivery with clear paper instructions. I am delighted with this little phone where everything is clear.
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I like the idea of the phone but I find it complicated sending texts it's not straight forward having to press other buttons.i got 2 but had enough going to use the easy phones I have whoever programm... Se mer
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Företagsinformation
Skrivet av företaget
Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.
Kontaktuppgifter
TTfone Unit A3 Lea Road Trading Estate, Lea Road , EN9 1AE, Waltham Abbey , Storbritannien
- 03303330819
- info@ttfone.com
- ttfone.com
4,2
Bra
609 omdömen
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The company told me that they wouldn't…
The company told me that they wouldn't repair or replace phone. The flip top screen fell off and they didn't guarantee this problem! Especially as the phone was 6 months old!
They said the screen was broken when I sent a photo of the flip top but it wasn't. They just ignored me and kept repeating the email they sent several times. Absolute rubbish product and after sale service.
28 november 2025
Omdöme utan inbjudan
Svar från TTfone
Hi Jenny,
Thank you for taking the time to share your feedback. I'm sorry to hear about the issues with the screen and the communication you received. We aim to provide reliable products and helpful after‑sales service, and it's clear we fell short here.
Please contact our support team so we can look into this for you and help resolve it.
Kind regards,
TTfone
Good value products at a reasonable…
Good value products at a reasonable price.
Easy to use for the eldely, bought for a friend with alzheimer's disease.
22 december 2025
Svar från TTfone
Thank you for your kind feedback. We’re pleased to hear that you found our products good value and easy to use. It’s wonderful to know the phone has been helpful for your friend.
— TTfone Team
No way to repair the screen
The 1 star is because you don't sell or make available screen covers so we have no way of fixing my daughter's phone
17 december 2025
Svar från TTfone
Hi Rob,
Thank you for letting us know about your experience. I'm sorry to hear you couldn't find a screen cover to repair your daughter's phone. We understand how inconvenient this is.
Please get in touch with our support team so we can discuss repair or replacement options and find a way to assist you.
Kind regards,
TTfone
Svar från TTfone
Thank you for your feedback! We’re delighted to hear that you think the phone is great and good value for money.
— TTfone Team
Great Phone Company
Clear, well set out website, with all the information I needed on the phone that I intended to purchase. The new phone was dispatched quickly, and arrived shortly after. It was well packed, but still able to come through the letterbox.
28 november 2025
Svar från TTfone
Thank you for taking the time to leave such a positive review. We are delighted to hear that you found our website clear and informative, and that your phone was dispatched promptly and delivered securely. We appreciate your feedback and your five-star rating, and we look forward to assisting you again in the future. We really appreciate your support and hope you enjoy your new phone.
Thank you for choosing TTfone!
— TTfone Team
Excellent customer service
This company has fantastic customer service...i would very happily buy from Tt phone again.
4 december 2025
Omdöme utan inbjudan
Svar från TTfone
Thank you for your kind feedback. We’re delighted to hear that you were pleased with our customer service and that you would happily buy from us again.
— TTfone Team
Svar från TTfone
Thank you for your kind feedback. We’re pleased to hear that you were happy with the service and the quick delivery.
— TTfone Team
The charger cable and plug did not work…
The charger cable and plug did not work which I got in the box with my mobile Lunar model. In trying to get a replacement charger cable and plug I was embroiled in a frustrating 6 or 7 email exchange with what appeared to be an AI robot asking for many actions to be taken by me, including videoing the charger not working! All this for a replacement costing £9.99, I finally got an email saying the charger would be replaced, presumably when a human intervened and realised the futility of what had taken place by email.
19 november 2025
Svar från TTfone
Hello jbracew,
Thank you for taking the time to share your feedback, and we’re sorry to hear about the frustration you’ve experienced. We understand how important it is to receive a swift and straightforward solution, especially for something as simple as a replacement charger.
We’ll take your comments on board to improve our processes and ensure this doesn’t happen again in the future. Please be assured that we’ve acted on your concerns, and we’re working to improve our customer service experience.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
All the best.
TTfone
Handy little phone
Handy little phone. Good ringtone. Working out text took a little time. Excellent value for money
26 november 2025
Svar från TTfone
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our customer service. We look forward to serving you again at TTfone!
Thank you for choosing TTfone!
— TTfone Team
Just what I wanted a easy to use
Just what I wanted a easy to use with smart uses , nice small size & a flip phone with outer screen Early days yet but well pleased so far
25 november 2025
Svar från TTfone
Thank you for your kind feedback. We’re delighted to hear that the phone is just what you wanted and that you’re pleased with its ease of use, compact size, and flip design.
We hope it continues to meet your expectations.
— TTfone Team
Mixed performance
Good on delivery of replacement charger unit and battery but these did not resolve the problem. Phoned umpteen times but never got to speak to anyone regarding eratic charging problem. So parts despatch good, customer service/sales/anything else useless. Get someone on the phone lines!!
20 november 2025
Svar från TTfone
Thank you for your feedback, and we’re sorry to hear about your experience. We’re glad the replacement parts arrived quickly, but we sincerely apologise that your charging issue is still unresolved and that you had difficulty reaching us by phone.
One of our representatives will get in touch to assist you further and help sort this out as quickly as possible.
— TTfone Team
The phone and instructions were clear…
The phone and instructions were clear but as everywhere nowadays the printing in minute and
a magnifier is required to allow to be read!
3 november 2025
Svar från TTfone
Thank you for your feedback. We're glad the phone and instructions were clear, and we appreciate you letting us know about the small print. We’ll pass this on to our team to help improve future manuals.
— TTfone Team
Svar från TTfone
Thank you for your review! We’re delighted to hear you received excellent service.
— TTfone Team
Phone is great for my mother in law…
Phone is great for my mother in law easy to use great company and quick delivery
27 oktober 2025
Svar från TTfone
Thank you for your lovely review! We're delighted to hear the phone is working well for your mother-in-law and that you found the delivery quick and the service great.
— TTfone Team
Refurbished phone
The delivery was on time and the product lived up to expectations. However, because it was a refurbished phone, it was not made clear that the internal memory was half of the model that was advertised.
I am hoping that this will not cause issues to the end user (an elderly person).
Also, it took a while to set up preloaded Whatsapp, but got there in the end.
UPDATE: the phone is a TT950. Under Specifications, internal memory was 4 GB.
Thank you TTfone for your reply.
27 oktober 2025
Svar från TTfone
Thank you for your review. We're glad the phone arrived on time and is working well.
Our sincere apologies for the confusion about the memory on the refurbished model. If you can share the TTfone model number, we’ll be happy to check it for you and ensure it’s suitable for the end user.
Thank you again.
— TTfone Team
I calls it my little red phone
I bought two other phones and they were rubbish this phone I got from your company and is very good I'm 100% happy thank you
27 oktober 2025
Svar från TTfone
Thank you so much for your lovely feedback! We're delighted to hear you’re 100% happy with your “little red phone” and that it’s been a great upgrade from your previous devices.
Thank you for choosing TTfone!
— TTfone Team
It's a great little phone and love the…
It's a great little phone and love the big buttons
1 november 2025
Svar från TTfone
Thank you for your lovely review! We're glad you’re enjoying the phone and its big buttons. If you need anything, we’re here to help.
– TTfone Team
Easy to contact by phone.
Easy to contact by phone.
Good information given and once my phone was chosen postage was done and dusted
22 oktober 2025
Svar från TTfone
Thank you for your lovely feedback! We’re so pleased to hear you found it easy to reach us and that your order was handled quickly and efficiently.
— TTfone Team
Return of phone
Although the phone was not suitable for the intended recipient, the return was easy and the refund was promptly executed
22 oktober 2025
Svar från TTfone
Thank you for your feedback. We’re glad to hear that the return process was smooth and your refund was handled promptly.
— TTfone Team
Phone for 100 year old.
This is the second TT phone I have purchased for my very elderly Mum. She did not use the first one often and it eventually died. This second one is for me to speak to her in her care home. It is OK. She can manage it but a larger handset with even bigger buttons would be better.
Unfortunately a mobile SIM goes to voice mail after a mere 5 rings which is completely inadequate for an elderly person who might struggle to get to the phone. Not necessarily a TT issue but I did buy the SIM as an inclusive deal.
20 oktober 2025
Svar från TTfone
Thank you for your feedback. We’re glad to hear your mum can manage the phone, and we truly appreciate your suggestion about a larger handset. We’re sorry to hear about the SIM issue — Once again thank you for choosing TTfone.
— TTfone Team
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