I ordered a phone for my elderly mother & it arrived promptly, after going through the functions, found it not suitable for her to manage. I contacted the customer services & they were very helpful.... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
TTfone provide simple phones ideal for the older generations. I have now used them twice and the delivery has been very quick, the website easy to use and when I had cause to contact them months after... Se mer
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Excellent website with videos and clear explanations. Very rapid delivery with clear paper instructions. I am delighted with this little phone where everything is clear.
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I like the idea of the phone but I find it complicated sending texts it's not straight forward having to press other buttons.i got 2 but had enough going to use the easy phones I have whoever programm... Se mer
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Företagsinformation
Skrivet av företaget
Buy Big Button Phones and Easy to Use Phones for Seniors, the Elderly, Visually impaired and Hard of Hearing.
Kontaktuppgifter
TTfone Unit A3 Lea Road Trading Estate, Lea Road , EN9 1AE, Waltham Abbey , Storbritannien
- 03303330819
- info@ttfone.com
- ttfone.com
4,2
Bra
609 omdömen
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från TTfone
Thank you for your kind feedback! We’re delighted to hear that the phone arrived well packaged and is working superbly.
— TTfone Team
A user-friendly phone
A company that delivers what it advertises, without creating false expectations for the costumers.
3 februari 2026
Svar från TTfone
Thank you for your thoughtful feedback. We’re pleased to hear that you find the phone user-friendly and that our service met your expectations.
We always aim to be clear and honest in what we offer, so your comments are truly appreciated.
— TTfone Team
Great little phone
18 februari 2026
Svar från TTfone
Thank you for your lovely feedback — we’re so pleased you’re enjoying your little phone.
– TTfone Team
Must be blind.
Having just received my phone back after requesting a refund and being denied as sent pictures of scratches on screen, I can see absolutely NO scratches. Maybe they got it mixed up with another phone? At least I now have a spare 'phone. Not happy. Cannot recommend. If you want, I will try and send YOU a picture of my screen, but I am not good with sending photos.
26 januari 2026
Svar från TTfone
Dear joanspiritrest,
Thank you for sharing your feedback. We truly regret that your experience did not meet your expectations. We’d like to kindly remind you that, as previously communicated before raising the return case, we are unable to process a refund for an item not purchased directly through us. However, we always strive to assist our customers, and as a gesture of goodwill, we initiated a return under warranty, even though physical damage typically isn’t covered.
Additionally, we’ve processed a refund for your mains charger order without requiring a return, and we hope this helps resolve the matter.
Please feel free to reach out if you have any further questions – we are here to assist.
All the best.
Jona - TTfone
Don’t use this company
Don’t use this company. Bought a phone, after 14 months it started playing up, the battery had leaked everywhere. Emailed them, got a load of stuff about how now certain models (including this one) the warranty had been extended to 2 years. But as soon as I sent photos and it became obvious that they would have to replace it, they backtracked. Wanted to only give 12 months warranty again, asked had I registered the purchase for warranty, stopped answering emails.
I expect a phone costing £130 to last more than the time it has. It wasn’t fit for purpose and they know it.
EDIT - at no point did they suggest a 14 day anything and the substance inside the casing is corrosive and certainly not caused by water ingress. I stand by my comments.
31 januari 2026
Omdöme utan inbjudan
Svar från TTfone
Dear Shirley,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration. We always strive to provide the best service and stand behind the quality of our products.
We would like to clarify that we have not misled you. In your email, you mentioned: "The phone has failed and, even if the guarantee is only 1 year, this is not exactly satisfactory," and "The phone has worked intermittently for a few weeks now, and when I inspected it yesterday, it seems that the battery has leaked inside the case, so it is now unusable." Upon receiving this, we were concerned and requested a photo reference, despite the mobile being purchased in 2024 and outside the 1-year warranty period.
Upon reviewing the provided photos, the issue you initially reported does not match what is shown. The photos clearly indicate physical and water damage, which unfortunately is not covered under our warranty and cannot be repaired.
We shared this information with you and suggested checking the 14-day item listing as an option. You then insisted that the phone should be covered under a 2-year warranty. Our team asked if you had registered your warranty using the form provided with the box or the link. If you had, you would know that the warranty for brand-new devices is 1 year. Only this month did we begin offering a 2-year warranty on selected models. While we would have been happy to extend the warranty as a gesture of goodwill, the mobile has sustained damage beyond normal wear and tear, and we regret that we can no longer proceed with the request.
We sincerely apologise for any confusion and hope this clears things up. Once again, we are sorry for the inconvenience, and we regret that we are unable to assist you further on this occasion.
All the best.
Jona - TTfone
The phone came very quickly but wasn’t…
The phone came very quickly but wasn’t suitable so sadly I had to return it. I received my refund within a week of it being posted back. Very impressed by the way this company dealt with the whole process.
26 januari 2026
Svar från TTfone
Thank you for your thoughtful feedback. Although we’re sorry to hear the phone wasn’t suitable, we’re pleased that the return and refund process was smooth and handled promptly.
We truly appreciate your kind comments about our service.
— TTfone Team
Svar från TTfone
Thank you for your feedback. We apologise for the inconvenience caused. Following our review, we have issued a refund of the £10. If you need any further assistance,, please feel free to get in touch.
— TTfone Team
Phone promptly delivered and received…
Phone promptly delivered and received as advertised. I had a couple of questions on the battery life and they were answered satisfactory. So far no major issues with the phone , as my 89 year old mother has just started using it.
26 januari 2026
Svar från TTfone
Thank you for your kind feedback. We’re pleased to hear the phone arrived promptly and that your questions were answered. We hope it continues to provide a reliable and easy-to-use experience.
— TTfone Team
Svar från TTfone
Thank you for your feedback! We’re pleased to hear that you feel the phone offers true value. We really appreciate your support.
— TTfone Team
product as advertised quick delivery
2 februari 2026
Svar från TTfone
Thank you for your positive feedback. We’re pleased to hear that the product met your expectations and that you were satisfied with the quick delivery. Your support is greatly appreciated.
— TTfone Team
Very happy with my new phone and the…
Very happy with my new phone and the customer service help to set up my phone. Definitely recommend.
29 januari 2026
Svar från TTfone
Thank you for your kind feedback. We’re delighted to hear that you’re happy with your new phone and that our customer service team was able to assist you with the setup.
We truly appreciate your recommendation and your support.
— TTfone Team
Svar från TTfone
Thank you for your feedback! We’re glad you found the phone simple and good value.
— TTfone Team
ttfone were very helpful
Ttfone were very helpful when I had to return a phone, and received a refund, when couldn't do it on Ebay
27 januari 2026
Svar från TTfone
Thank you for your feedback. We’re pleased to hear that our team was able to assist you with the return and refund smoothly.
We’re always here to help and appreciate your support.
— TTfone Team
Good for a nice spare
21 januari 2026
Svar från TTfone
Thank you for your feedback! We’re glad to hear the phone makes a good spare and meets your needs.
— TTfone Team
TTfone TT190
Choice of phone, prompt delivery, excellent price, Warranty all led to great customer satisfaction
26 januari 2026
Svar från TTfone
Thank you for your fantastic feedback! We’re delighted to hear that the choice of phone, prompt delivery, excellent price and warranty all contributed to your satisfaction.
We truly appreciate your support.
— TTfone Team
Svar från TTfone
Thank you for your kind feedback! We’re delighted to hear that you found the phone easy to set up and use, and that you were pleased with our customer service.
— TTfone Team
Quick delivery
Quick delivery. Ideal for use as a Pay-As-You-Go phone but not as a Smartphone. The keypad has grey buttons instead of black so the lower contrast with the numbers might be a problem for senior people with sight problems. The numbers are based on a square font that makes the 5 & 6 very similar, also the 8 & 9, again not ideal for poor sighted users. The torch facility is controlled by a separate switch leaving the 0 key to be used as a Space key and is very bright.
20 januari 2026
Svar från TTfone
Thank you for your detailed feedback. We’re pleased to hear that the phone arrived quickly and that you find it ideal as a Pay-As-You-Go device.
We appreciate your comments regarding the keypad contrast and number styling, as well as your observations about the torch feature. Feedback like this is very helpful and will certainly be taken into consideration.
— TTfone Team
Everything was fine.
5 januari 2026
Svar från TTfone
Thank you for your feedback. We’re pleased to hear that everything was fine. If you have any questions, please don’t hesitate to get in touch.
— TTfone Team
I was looking for a case for my tt flip…
I was looking for a case for my tt flip phone, without success. I decided to contact tt themselves, and the adviser was very helpful in directing me to the right case.
30 december 2025
Svar från TTfone
Thank you for your kind feedback. We’re delighted to hear that our adviser was able to help you find the right case for your flip phone.
— TTfone Team
Am Always Happy with Good Service..I…
Am Always Happy with Good Service..I Had to Ring O2 though as they put me on a Bundle which is Pointless as I Live Alone & Only Use a Mobile to Ring for a Taxi When Out at Shop/Doctors to get me Back Home..The PAYG Service is Being Activated on Feb. 01st..Many Thanks....
29 december 2025
Svar från TTfone
Thank you for your feedback. We’re pleased to hear you’re happy with our service, and we’re glad O2 has been able to sort the PAYG option that better suits your needs. Thank you for choosing TTfone.
– TTfone Team
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