All the people I worked with during the application process have been amazing, they made the whole process so simple by explaining everything as we went along and also what was happening nex... Se mer
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I am writing a review for Acme Arb Ltd., tree specialists in Sheffield. This is the second time I have used this company and both times have received excellent service and most thorough and professio... Se mer
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Företagsinformation
Skrivet av företaget
Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Kontaktuppgifter
Capital Quarter, Tyndall St, , CF10 4BZ, Cardiff, Storbritannien
- 029 2267 0040
- trustedtraders@which.co.uk
- trustedtraders.which.co.uk
4,5
Utmärkt
441 omdömen
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⭐☆☆☆☆ “Which? Consumer Champion?” – A Complete Disgrace and Utter Hypocrisy
I once believed Which? Trusted Traders stood for fairness, honesty, and consumer protection. What a joke. This organisation has proven to be a disgrace to its own name — taking people’s money, ignoring basic decency, and behaving like the very cowboys they claim to protect consumers from.
For weeks, they’ve hounded and harassed me to change documents that official authorities have confirmed are perfectly valid. Their relentless badgering shows a total lack of knowledge, empathy, or professionalism.
I repeatedly explained that my wife was under the care of a neurosurgeon after being rushed to hospital with a serious brain condition. You’d think any decent organisation would show compassion and back off. Not Which?. They bombarded me with emails and calls, showing zero humanity.
Then came the most disgusting part. On Friday 17th October, while my wife was in theatre undergoing brain surgery, they called again. I cut them off to focus on my family — and their response? To take our next Direct Debit payment and remove our listing without a word of decency or understanding.
That’s not the action of a trusted consumer body — that’s the behaviour of a cold, money-grabbing, heartless operation. They hide behind the “consumer champion” label, but behind the scenes, they treat real people with contempt.
Their actions are cruel, unethical, and shameful. It’s crystal clear they care about nothing but money. People mean nothing to them — you’re just a number in their system.
Over the past year, I’ve watched several other reputable local businesses walk away from Which? Trusted Traders, and now I completely understand why. Their integrity is rotting from the inside out.
If you value compassion, honesty, or professionalism — stay well away. Which? Trusted Traders is nothing more than a disgusting, hypocritical cash machine, hiding behind a shiny badge of “trust” they no longer deserve.
24 oktober 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Dear Darren,
We’re truly sorry to read about your experience and deeply saddened to hear about your wife’s health challenges, we sincerely wish her a full recovery.
We’d like to clarify that we only suspended your account as we didn’t receive the correct documentation within the required timeframe, as per our endorsed Traders contracts. As a consumer protection scheme, we’re obliged to ensure all traders have valid and up-to-date information. Without this, keeping the account active would pose a risk to consumers and potentially your own company.
We fully understand that this coincided with an incredibly difficult personal time, and are genuinely sorry for the added stress this caused.
We have reached out privately to discuss this matter further and to see whether there is any way we can offer support or clarification. We value feedback from every Trader, and as our intention was not to be unsympathetic, we’ll take this as a learning opportunity to ensure we handle similar situations with greater care and compassion in future.
Molly made the who process a breeze!
Molly was friendly, knowledgeable, and helpful through the whole application! Everything was explained clearly with regular check-ins. Couldn't recommend more.
10 oktober 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to leave such a great review! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Molly too. Thank you!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great application Servuce
Great application Servuce, just goes to show how much tradesmen and women are vested to be which trusted trader. It wasn’t easy to get vetted but I was well workaholic it. First class service and 100% there if you need them. Would highly recommend becoming a which trusted trader.
26 september 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Beth was great to deal with and helped…
Beth was great to deal with and helped me so much to get organized. Great customer service!
18 september 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to leave such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Dean 1st call south West locksmiths...1st class
Booked at short notice. Arrived on time. Very reasonable price. Excellent service. Dean at 1st call south West locksmiths
17 september 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Remember, if you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
The whole process was made so simple…
The whole process was made so simple and everything explained where needed. Simone was always on the ball with chasing up and making sure things moved forward ahead of schedule. A real benefit to any business and top class guidance
11 september 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Thank you also for your kind feedback for Simone; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Which? The perfect trading companion
Which? Trusted Traders has been an exceptional platform for an established small business such as ourselves. The communication is first class and enquires are from the very customers we are looking to target. My client manager, Sam Rashdi has been incredibly good in maintaining good communications, and has always been there to support us should we have any concerns. If you feel your business is first rate, then I would definitely look at Which? Trusted Traders to profile this.
10 september 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to leave such a great review! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Sam too. Thank you!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Svar från Which? Trusted Traders
Thank you for leaving such a positive comment! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member; we'll be sure to pass this on to Molly too!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Outstanding Guidance and Assistance from the Which? Team
Thank you, Simone and Tim, for their outstanding assistance and support throughout our entire application to become a Which? Trusted Partner. They were always responsive to our questions and guided us every step of the way. Their professionalism and willingness to help made the whole process much smoother, and we truly appreciate their efforts in helping us get approved.
2 september 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member and thank you for your kind feedback about Simone and Tim; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
MTS Plumbing and Heating
Jim offered a full and clear quotation proposal and carried out the boiler replacement job very well. This, combined with a competitive quotation, ensured we made the right choice in selecting MTS.
28 augusti 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Remember, if you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Fantastic experienced knowledgeable…
Fantastic experienced knowledgeable staff. Taking step by step process, advising you and your business giving you the best confidence in gaining good work platform.
Have just successfully completed all my checks and now managing my own business profile page. Adding all previous places and photos of when where and works being carried out by my business.
Great Staff knowledgeable Adding additional information to help current standards in marketing handling customers and customer care.
There's so much more. Just would like to add a big thank you.
Thanks again
29 augusti 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Broken 'slide and swing' Patio Doors....No more!
I had been unable to open my 'slide and swing' patio doors for 3 years as the company that manufactured and installed them became insolvent owing to the Covid19 pandemic. I called Woodfield Windows Southern to see if they could help fix the doors. I was so impressed with the professionalism and speediness of their response. I felt it necessary to right a glowing review for this company as they were not only able to fix my doors but also at a reasonable price. Well done them!!
21 augusti 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Great service
Great service, Beth has been fantastic throughout+ Alistair was great throughout our video chat about protocols +conduct.
Thankyou very much hoping for a great working future together
13 augusti 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Thank you also for your kind feedback for both Beth and Alistair; we'll be sure to pass this on to them!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Thank You
I would just like to say a thank you and appreciate all the support I had whilst doing this endorsement from Simone (who was exceptional) and Tim the assessor, they were patient and explained everything to me so I could carry out the tasks that was necessary for my application. A Big Thank You
1 augusti 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to leave such a great review! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Communication was great from the start
Communication was great from the start
Very friendly staff helpful with good advice pleasant to deal with *****
11 augusti 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for leaving such a positive comment! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Professional, Friendly and Hassle-Free Sign-Up Process
I recently joined Which? Trusted Traders and was really impressed with how smooth and straightforward the whole process was. Everyone I spoke to was professional, friendly, and genuinely helpful from start to finish. It felt like they really wanted to make sure I understood everything and was comfortable at each step. The process had a good flow to it and never felt rushed or pushy. A great first impression of the organisation, and I’m glad to be on board.
5 augusti 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to write such great feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
5 stars
5 stars – Outstanding Service from Start to Finish
Simone Fitzgerald was incredibly helpful and made my whole experience completely stress-free. From the first contact, she was friendly, professional, and took the time to explain everything clearly. Nothing was too much trouble for her, and she really went above and beyond to make the process smooth and easy. It’s rare to come across someone so genuine and efficient. Highly recommend Simone — a real credit to Which? Trusted Traders.
2 augusti 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Thank you also for your kind feedback for Simone; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Avoid Which trusted traders
I hired a trader named Handy Property Services—endorsed by Which?—to refurbish my kitchen, and it turned out to be an absolute nightmare. He caused extensive damage: chipped units and worktops, installing them incorrectly and damaging my new appliances - dishwasher, oven and microwave all damaged, drilling right through panels, damaging tiles (some of which are now loose), and leaving the kitchen in a poor and unfinished state. The cost to rectify the damage will be significant.
Despite initially agreeing to make good on the issues, the trader has now ceased all contact and is refusing to carry out any further work. I reported the matter to Which?, provided all the requested evidence, and asked them to take action or at least publish my review. However, they've failed to do anything. I’ve called repeatedly for an update—no one is ever available to speak, and despite leaving my details and sending multiple follow-up emails, I’ve had no response.
I’m extremely disappointed. I’ve always held Which? in high regard and trusted their endorsements, but in this case, I feel completely let down.
18 juli 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
We're sorry that you have had to leave a review about our traders. We take all complaints about our traders seriously and will investigate your complaint. We would be grateful if you could contact us at trustedtraders@which.co.uk so we can gather more details about your complaint.
We also offer a free dispute resolution service for customers of our endorsed traders. If you would like to use this service, please contact us at trustedtraders@which.co.uk
Super helpful! Very pleased customer.
Beth Foston at Which? TT has been excellent helping our small business with endorsement. She kept in touch with us, offered assistance if we needed it and sent everything we needed to do in an email with clear steps. Great customer service and super helpful. Would happily recommend.
23 juli 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to write such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth too!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
If TT is as good as the…
If TT is as good as the efficient/knowledgable/friendly and helpful representatives I have interacted with then we are looking forward to a long partnership
7 juli 2025
Omdöme utan inbjudan
Svar från Which? Trusted Traders
Thank you for taking the time to leave such wonderful feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to everyone involved!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
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