TG products are always lovely, I am a regular returning customer. My last order disappeared in transit when in the hands of the delivery company, I informed TG who promptly sent out a replacement parc... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my fri... Se mer
Företaget har svarat
True Grace? True classics! Been using them for years. Delivery always prompt and reliable. Truly memorable fragrances - recent converts to the oils - and we’ve become huge fans of their dining candles... Se mer
Företaget har svarat
Great communication, quick delivery and the diffusers last so long and keep there smell - wonderful product. Just bring back the old patterned bottles - I miss them!
Företaget har svarat
Företagsinformation
Skrivet av företaget
Makers and purveyors of fine perfumed goods, toiletries and dining candles. All our products are hand-finished in our carbon-neutral factory utilising age-old techniques and sustainable ingredients & packaging. Founded in 2003, we remain an independently owned business.
Kontaktuppgifter
Roman Way, Crusader Park, BA12 8SP, Warminster, Storbritannien
- enquiries@truegrace.com
- truegrace.co.uk
4,6
Utmärkt
175 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Constantly Excellent
My experience of True Grace has been totally excellent and over many months now. The room diffusers are the very best quality I have ever used. The fragrances are beautiful, varied and all have a long lasting aroma. Service and delivery is prompt.
26 juni 2026
Svar från Truegrace
Thank you for the great feedback Stephen and taking the time to leave a review
Beautiful Rose and Lemon candles
Scents are natural and beautiful. They have a strong carry thoughout the room. Excellent fragrance and service.
24 juni 2026
Svar från Truegrace
Thank you for the great review MaryAnn
The customer service was exceptional…
The customer service was exceptional however the delivery company was not!!
22 juni 2026
Svar från Truegrace
Thank you for the feedback Rachael. I can see Abbie helped you out finding your parcel, sorry you had issues with our courrier.
Always a fantastic product…
Always a fantastic product…. But you didn’t answer my question - how much credit do I have , and how do I claim it?
Many thanks
Christine Daw N1 7BB
22 juni 2026
Svar från Truegrace
Hi Christine,
Thanks for your review. I can see our customer service person came back to you on Monday with what vouchers you have available on your loyatly account. I have spoken to them to also let you know how many points you have.
Great service and gorgeous products.
1 juni 2026
Svar från Truegrace
Thank you for the positive review Polly
Svar från Truegrace
Thank you for the review!
I had problems with using the offer on…
I had problems with using the offer on the site. I sent an email but to the wrong address. I realised this after the offer had expired. I sent a copy of my original email to the right email address and I was allowed to make my purchases at the offer price! Very pleased indeed.
1 juni 2026
Svar från Truegrace
Thank you for the positive feedback Dee
Great quality
Great quality! The English Garden diffuser is outstanding; Portobello Oud makes my study feel really cosy
27 maj 2026
Svar från Truegrace
Thank you for the great review Boban. These are two of our favourites.
I just love your candles
I just love your candles. They last longer than those cheap ones and they smell heavenly.
28 maj 2026
Svar från Truegrace
Thank you for the great feedback Jools
A really great product
A really great product, the smell is so strong and a beautiful bottle for diffuser. Was delivered within 1 day with discount and a free candle.
23 april 2026
Svar från Truegrace
Delighted to hear you’re enjoying your True Grace products!
I stumbled on your fragrances while…
I stumbled on your fragrances while staying in Wiltshire and happily found your website and ordered more. Thank you for making my home smell so lovely. x
22 april 2026
Svar från Truegrace
Thank you so much for your lovely review!
Totally excellent
Totally excellent. It arrived swiftly from the UK to Alabama, USA. Perfectly packaged and amazingly scented as usual. I WILL order again.
22 april 2026
Svar från Truegrace
Thanks for your kind words, it means a lot to us.
Svar från Truegrace
We’re so pleased you loved your experience with us.
Svar från Truegrace
Thank you for your support and for taking the time to review us.
Really nice candles with great…
Really nice candles with great selection of scents and burning time is good.
27 maj 2025
Svar från Truegrace
Thank you so much for your lovely review!
Gorgeous amber fragrance cards
I ordered a top-up of the gorgeous amber fragrance cards. They produce a lovely scent in the wardrobe and the car.
Prompt delivery as always.
25 mars 2026
Svar från Truegrace
Thanks for your kind words, it means a lot to us.
You get what you pay for!…
Excellent quality and these products smell divine and are long lasting.Excellent service.
I always say you always get what you pay for👍🏻👍🏻
24 mars 2026
Svar från Truegrace
We’re so pleased you loved your experience with us.
I adore eucalyptus and rosemary..such a…
I adore eucalyptus and rosemary..such a classy fragrance...arrived very quickly and although it's more expensive you really do get what you pay for
24 mars 2026
Svar från Truegrace
Delighted to hear you’re enjoying your True Grace products!
I haven’t received my package of True…
I haven’t received my package of True Grace diffuser oil. You took payment of £75 on Monday 23rd February. I have been at home every day so I’m not sure why there has been a delay with the delivery.
If your delivery company can’t deliver it to me, please will you refund me the £75. I’m disabled and unable to drive to a pick up point.
Lindsey Shardlow
23 februari 2026
Svar från Truegrace
Thanks for taking the time to leave a review and sorry to hear you hadn't received your parcel. Our customer services team have been in touch to offer a replacement or refund. If you have any issues in the future, our customer service team are on hand Mon to Friday 9am to 5.30pm to help with these kinds of issues. Just email us at enquiries@truegrace.com. Thanks
Svar från Truegrace
Hi Victoria, thank you for the great feedback!
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