TG products are always lovely, I am a regular returning customer. My last order disappeared in transit when in the hands of the delivery company, I informed TG who promptly sent out a replacement parc... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my fri... Se mer
Företaget har svarat
True Grace? True classics! Been using them for years. Delivery always prompt and reliable. Truly memorable fragrances - recent converts to the oils - and we’ve become huge fans of their dining candles... Se mer
Företaget har svarat
Great communication, quick delivery and the diffusers last so long and keep there smell - wonderful product. Just bring back the old patterned bottles - I miss them!
Företaget har svarat
Företagsinformation
Skrivet av företaget
Makers and purveyors of fine perfumed goods, toiletries and dining candles. All our products are hand-finished in our carbon-neutral factory utilising age-old techniques and sustainable ingredients & packaging. Founded in 2003, we remain an independently owned business.
Kontaktuppgifter
Roman Way, Crusader Park, BA12 8SP, Warminster, Storbritannien
- enquiries@truegrace.com
- truegrace.co.uk
4,6
Utmärkt
175 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
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The candles arrived in perfect…
The candles arrived in perfect condition within 24 hours!
21 september 2026
If you want a smell that last buy from…
If you want a smell that last buy from true grace. Their products are amazing
21 september 2026
TG products are always lovely
TG products are always lovely, I am a regular returning customer. My last order disappeared in transit when in the hands of the delivery company, I informed TG who promptly sent out a replacement parcel, excellent service, thank you. Items received and already being enjoyed.
21 september 2026
I bought the Fig essence for my…
I bought the Fig essence for my bedroom, but I didn't smell the aroma like I used to.
21 september 2026
Svar från Truegrace
Thanks for the feedback Lizandro, sorry to hear there wasn't the same smell - we will feed this back to our product team. I can see you have been in touch with customer services who are sending you a replacement.
Very dry quick delivery and prompt…
Very dry quick delivery and prompt reply to emails … thank yoand the items are perfect .. thankyou
21 september 2026
Svar från Truegrace
Thank you for the great feedback Mandy
Big availability issues!
I purchased a True Grace rosemary & eucalyptus diffuser about 6 months ago from my local stockist. About 2 months ago, we started looking for an oil refill yet both the local shop and the TG website have been out of stock. The shop says they’ve been trying to get stock for months but have failed on countless occasions despite trying, and I’m not inclined to pay an extra £20 just for a new bottle. I’ll be looking for an alternative elsewhere 🙄
[EDIT following reply from retailer which is frankly a lot of nonsense; my local supplier has been having issues getting various items restocked by TG … for months. “They are hopeless” was the last thing I was told in the shop!]
28 september 2026
Omdöme utan inbjudan
Svar från Truegrace
Hi Stu, thank you for your review. Our Rosemary & Eucalyptus is very popular and we are waiting on a delivery of fragrance to be able to restock it. We will take your feedback onboard
Terrific as always
Fabulous diffuser oil and quick delivery. Have been buying Wild Lime for many years and still love it.
24 augusti 2026
Svar från Truegrace
Thanks for the great feedback Jules.
Svar från Truegrace
Hi Kaye, thank you for the positive feedback
Great quality product!
Great communication, quick delivery and the diffusers last so long and keep there smell - wonderful product. Just bring back the old patterned bottles - I miss them!
24 augusti 2026
Svar från Truegrace
Hi Tricia, thank you for taking the time to leave a review. We will pass the feedback about the bottles back to the product team. Thanks
True Grace, beautiful home fragrances.
One of the best home fragrance companies out there!
I’ve been buying True Grace products for years, I’ve tried others but always return to TG.
Company is based in UK and items are made here so it feels good to support them especially as their products have never let me down.
Ordering online is simple and delivery is pretty fast and always well packed.
I recommend them whenever I can, they offer beautiful candles and diffusers which I feel are reasonably priced, not the cheapest maybe but the quality is absolutely worth it and my home always smells divine!
They also offer sample cards so that you can try out a fragrance before you buy it which is the perfect way to find your favourite.
My absolute favourite home fragrance company by far, long may they continue to carry their beautiful company and original ethos forward!
21 november 2025
Svar från Truegrace
Hi Rosa, thank you so much for your positive review. Really great to see that you enjoy our products and find ordering online easy.
I am still waiting for my order afeter…
I am still waiting for my order afeter seceral weeks without receiving any kind of information about the reasons of the delay
25 juni 2026
Svar från Truegrace
Sorry to hear you have still not received your order. I have spoken to our customer service advisor to look into this and send you an email.
Diffuser just doesn’t smell as it used…
Diffuser just doesn’t smell as it used to. Not good anymore. I have a new bottle and no smell around the house. Delivery was great.
22 juni 2026
Svar från Truegrace
Sorry to hear you have had a problem with one of our diffusers. If you contact enquiries@truegrace.com our customer services can help you out.
Svar från Truegrace
Thank you for the positive feedback
The website was easy to use
The website was easy to use, ordering was easy and delivery was swift.
The products are always wonderful quality and the candles really last and smell right down to the bottom.
26 juni 2026
Svar från Truegrace
Thank you for your great feedback Pen
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