Trinqoo Omdömen 

Paid over £85 for parking near Southampton port and have just received a parking charge notice for £80!!! Have tried ringing at 5.45pm but won’t answer the phone! Don’t use this company. Does not appear to be reputable

Not easy to find as there's a few multi storey car parks . Good pickup and on return ,was waiting for us and a very polite driver who helped with cases in and out .

We had to wait 45 mins for transfer.by the time mini bus came 6 more people were waiting - we had to wait for a taxi to come as only 6 seats in minibus.
The car park was not clearly marked and no road name visible.

Terrible company to deal with, transfer never turned up due to heavy traffic so had to walk an hour in torrential rain to make it to the port. No refund, partial refund or any compensation offered, just an excuse of 'out of our control' and that the parking is what you pay for and the shuttle is complimentary.
Also lack of communication when you get to the car park.

Advise is to pay £10 or £20 extra and Park nearer the port!

Excellent easy to park safe parking space and transfer to cruise ship was a breeze would use again 👌

The whole process was very smooth, upon arriving at the car park. We received a telephone call from the driver who stated he would be with us in a few minutes. He then took us directly to the cruise terminal which was a 10 minute drive. Absolutely brilliant service. Thank you.

Parking our car was easy and the Taxi to the terminal to start our cruise was efficient. On our return trip we were waiting for over half an hour with no apology from the driver. We didn’t find his manner very courteous.

Very helpful and courageous

Phone not answered Then waited for over half an hour but no shuttle. Eventually they sent a taxi!

Easy to book online
Information on what to do, who and when to call clear.
Prompt pick up both going and coming home
Quick journey to the port.
Polite courteous drivers
Car park well lit and was happy to leave my car there
Price very competitive with other companies
I would recommend and would use again

So far really good hope it is as good on the way back if it is then the review will be excellent

Easy to book, very helpful man at the carpark, transport to port quick and hasselfree

Simple. Covered parking. Taxi there to take us to the port.

Booked for Dolphin Parking in Southampton.No one ready to greet us and we then waited over an hour to collected , phone wasn’t answered and the queue was over 30 people long. On the way back called when on the ship and when we had left the ship as advised to do. After no signs of being collected and calls made after 15 , 25 and 40 mins we were told to get a taxi and they would cover the cost. Waited 3 weeks and numerous contact for the refund to reach my bank. Will not be using again.

Great experience

Upon drop off, the driver was not even informed to come and pick up my car till late. I made several calls and kept being reassured driver was onsite, which was never the case!
On return, there was a severe delay! Again phone calls were just a bunch of lies about timing! There was not even a simple apology at the end of all of this!
Very bad communication and that was the worst experience ever!! My fault I chose a cheap service!
Now on driving to work next day morning I found out there is a missing gold khartoush from my car! I am now going through complaints!
Update: This was their last reply to me:
“ Dear sir
Please inform to the police. We will give you fullest support to stop this kind of activities in future”!
I will now proceed through the police!

Arrived early to find a welcoming face whom helped us to our parking space and kept us informed till our ride to the terminal arrived. We got to terminal easily and before our boarding time.

Amazing service. I’m so happy, thanks

Booked parking
Followed instructions for Terminal 3 Heathrow
Arrived and parked in row A as stated.
Returned after 15 days got in the car got to barrier and inserted ticket to be told I owe £1408.

Spent 30mins at exit barrier waiting for parking personnel from Heathrow Parking to arrive.
Chap told me it must be a mistake and to tailgate another car closely to get out.

Once on the M25 with a 6 hour drive ahead of me it hit me that it didn’t seem right and once on the M1 I stopped at the first services and called Trinqoo and explained what happened.
I was told they had me down as a no show and the £1408 was nothing to do with them, and to call the customer service at Heathrow.

We were then told we should have handed our keys to someone to which I explained on the terminal 3 departure it does not state hand keys over.
Explaining that the car was parked it there bay for 15 days and no one noticed mmm
Or that a call or email to see if we were far away as we didn’t arrive at designated time would have been good customer service didn’t happen either

After being passed between Heathrow and then given Trinqoo number again by them to call I spoke to the same man who bluntly said Iv already explained this to you and ended the call.

We asked for a refund as according to them we didn’t use there service to be told NO.
We now have lost not only £100 with Trinqoo but now are fighting the £1408 with the Heathrow parking company.
So In total we are £1508 out of pocket due to poor instructions and bad customer service.

Plus dealing with the Met Police over leaving without paying.
A wonderful holiday to Florida ruined at the end.

Disgraceful customer service, poor communication, and just don’t give a s**t attitude to a customer in this situation.

100% avoid

First impressions when we arrived at the parking facility weren't good due to the lack of staff supposed to direct us to the 'correct' parking bays. However, once we had established this, our pickup was fairly straight forward.
On our return one week later albeit a busy terminal with many people awaiting collection, we were collected after about 20mins.
Our experience overall was good and helpful, especially as 'first time' cruising. Trinqoo staff were very accommodating and polite with their charges, in comparison, also fair. We would consider them again with any future car parking for cruises