Good communication. Easy to claim and kept being persistent to get all my claim and excess back. Supplied suitable workmen for job . Good experience

I have been going through a tree subsidence claim for over 3 1/2 years. I’m going out my mind with this. So many mistakes made. Very unhappy

i do not like having to do everything online, I would prefer to speak to someone especially when there is confusion

The service was very good and fast and
efficient.

Quick response to our water leak claim. However the portal isn't easy to navigate and some of the links to it, sent via text, don't always work.

The visit by Robin was on time, he explained carefully what he was going to do. He answered any questions I had clearly and concisely. He updated me on next steps he couldn't have been more helpful or courteous.
Things that have frustrated me is getting access to talk to anyone in that team, only an hour's notice of his arrival which isnt great if not living at the property.As a First Response Team far too slow at getting their visit booked in. I have been living in this house surrounded by damp and mould for over a week and 2 weeks all my possessions have been sitting in this environment since the flood! The system doesn't meet the needs of the client which has made the whole situation even MORE stressful!

Ethan and his colleague went above and beyond with my vulnerable elderly parents . Look forward to having there property back in a safe order upto now 100% recommendations to both Ethan &Arron

uncomplicated, smooth application and easy to follow
kept up to date during whole procedure

It took 5 months to resolve my simple claim. The contractor used was not competent and required several visits to provide work to an acceptable standard. Even now the work carried out is of poor quality as the workmen used were not properly trained or provided with adequate resources.

Tony was very helpful and did his best to speed up a process that had gone on too long

Good customer service both on line and in person regarding our survey.
Our claim was successfully completed within a couple of days with all personnel being polite, knowledgeable and reasonable.

So straight forward, brilliant service, so quickly resolved.

After claim was
verified and approved, the staff and workforce we dealt with were accomodating and approachable to answer and alieve our questions and concerns.Work was carried out to a high standard and to our satisfaction.

Rapid response and communication plus competitive imbursement valuation.

Not received imbursement in first day, but 5 days quoted.

Very easy to get my windscreen fixed - only had to pay the insurance excess

Not happy with results, they asked me to get a written quote for marble hearth which I did, ended up paying me under half so I haven’t been able to replace like for like. The reason they gave was it could be repaired. My marble was laid in early 90’s and today they use material from China which is not acceptable. If my premium goes up in August because of this then they have lost a loyal customer. Why do we pay £100’s every year when insurance argue about paying out? I’ve been with same company for years and possibly claimed once.
I don’t want to hear more about the plastic surgeon and what he can do because I wanted my hearth replaced and I took the trouble to find a shop that sold the real marble. Very disappointed.

Very good with communication as I am not computer savvy

Have a H&C insurance with Policy Direct for a number of years and never needed to claim. They use Trinity for their claims. Made a fairly small claim for a stolen bike.
Whole experience was very smooth with clear communication via the claims portal.
Trinity paid the claim in full and in a very timely fashion.
I was very impressed.