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Trent Barton are absolutely shocking! Multiple times I have waited for the Villager V1 to arrive, which is showing on the live tracker, then doesn’t arrive & disappears from the live tracker…false information & your GPS is clearly floored. This service is disgraceful & needs a full review & overhaul. Whoever is managing this business needs sacking, because….YOUR SERVICE IS HOPELESS!!!

abysmal service on the i4 back when I left my phone my mum phoned up the helpline to try and get it back they said they will call us back no response another thing a driver drove straight by us regardless of me putting my hand out and waiting for the i4 is riddiculous sort it out the very good bus company more like the very w***k company

Dreadful service miss buses out all the time. Never keep you updated. Awful

Absolutely shocking forward planning or service for the keyworh. They are really taking the locals for a ride!

The Amount of Cancellations on TWO, 15, IF, TM. Are just ridiculous.

Nottsderby is way worse. Waiting for a 27 from Bath Street to Larklands
And bus supposed to arrive at 44 but did not come and was stranded in the dark until I was saved by 59

But Most of the drivers on I4 IGO AND 15 are really friendly

In The Summer

Routes, IlkestonFLYER, thevillager, TheMickleover & H1 will be getting new low emission buses in the summer to hopefully stop the cancellations

26 branded and 3 spare

For far too long the Trent/Barton Mickleover service has been abysmal and unfit for purpose. Looking at similar reviews relating to a number of services the general performance of this company has been very poor. The lack of quality and reliability of service isn't a recent problem and it seems never to be addressed or even acknowledged, despite this particular route being of extreme importance to hospital patients, whom rely on a prompt, reliable service for their appointments. If you are unable to offer a much higher level of service, then perhaps full control should be handed over to someone else who can and should ... and soon.

Red arrow service Forever cancelling / not turning up. I catch to attend weekly hosptial appointments and I’m yet to go a day without a bud not turning up or getting cancelled.

Heather our bus driver on the i4 from Nottingham to Derby was amazing, friendly, approachable and helpful to myself and my partner. Had a great experience. Thankyou Heather!

Don't often use the ilkeston flyer but every time I do it's either late or cancelled, arrived at Derby bus station information board says next bus 0815! Bus pulls in 0817 driver gets off says bus will be leaving at 0830! What's the point in a timetable if bus times are made up as you go along!

Terrible service. Offer an every ten minute bus to Nottingham. Three busses now haven’t turned up will the fourth arrive? Don’t hold your breath. I used the service yesterday and it was the Same then.I’ve missed both hosptial appointments in derby this week.

Red arrow
I get the bus to and from full time work so i am catching this service regularly. I spend hundreds of pounds with this company. I have experienced many busses be on time. I have also experienced so many wasted hours waiting for a bus that may or may not come. This month in particular has been abysmal. Enough for me to leave this review. The lack of communication from drivers/customer service staff is incredibly frustrating. Busses missing, the queue becoming diabolically large as each bus time passes and no one shows up. No wait! The do show up, they just drive straight past the bay to the drop off area. With no explanation! The screens never update to allow us to make different travel plans. I finished early from work once in a blue moon, spent that extra hour in Derby bus station watching people become angry and the queue get longer.
A full red arrow is stinky, loud, uncomfortable and unfriendly.
Why make a timetable if you are not going to abide by it
Why become a public transport service if you are not interested in getting your customers to and from A to B in a timely and reliable fashion. Understandable there are factors outside of their control. But they NEVER communicate the issue/update their timetable in any way.
Hire more people, buy more busses/upgrade, update timetable. Or accept you are awful and discount your prices. Do something!
P.s it really grinds my gears that I watch bus drivers sit on their phone not letting customers on right up to the very minute the bus is due to leave. As if we don't wait for you enough. Honestly I feel i should be paid for the wasted hours. I work in customer service and feel awful for writing this review. But good god something needs to happen.

Should be no stars

Trent Barton couldn't organise a bus if your life depend on it

Apparently I'm banned from Barton Trent transport with no explanation only from a driver. That's Bad Customer service

At the moment Public transport is a joke

I've just stood at the bus stop in hucknall town centre for 45 minutes for a bus that's meant to be every 10 minutes.. by the time the bus came I was utterly fuming it's ruined my day again .. when you don't want one they're going past constantly as soon as you want one you get absolutely pissed about it's a terrible experience waiting for buses that don't bother turning up.. totally pissed off and fuming.. thank you trent barton. 😤😡😡

If I could give zero stars I would.
Continuously cancelling buses last minute without warning, not on time when they do turn up, expecting £11 from Derby to Nottingham would be fine if the red arrow actually ever arrived, and if it was the actual coach to sit more people rather than the awful small bus. Completely understand the need for small buses for accessibility but what are we paying for if it’s a coach service without a coach like bus??? Buses are constantly too full, and when not full, still drive past people waiting at bus stops! Drivers are commonly rude and argue with passengers who are just frustrated being late to work even if they arrive for earlier buses, as well as being rude and condescending to passengers who struggle with English. Just an appalling service that I will not be using anymore.

Service from Bakewell has really deteriorated over the past month. Trent Barton constantly cancelling the 17:30 from town centre, despite the service being displayed on the departure board. Most people finish work around 5 pm, so this is a really important service for commuters. Hugo app is pretty useless and often won't work,or displays wrong info. Looking at other reviews this isn't isolated to one route. Trent Barton need to address this problem, or pass the franchise onto someone who can.

I am a visitor from Canada and travel between Draycott and Derby each day on the Indigo bus.
I am amazed at the calm professionalism shown by your drivers.The roads are narrow ,have parked cars on them plus road works and huge trucks to negotiate.None of this prevents their schedules from running smoothly .
Best of all passengers are treated with respect.
Well done Indigo.

It's bad enough they cut service, but when they are 15 minutes late, when the round only takes half an hour is ridiculous. If you get there early like I do so I don't miss the bus, you can be waiting half an hour or more, and that's if it even shows up! I should have got a taxi, and will be next time. The driver didn't even say hello when I got on, she took my money without even looking at me. There's no updates on the board. Customer service were lovely but that doesn't help with the irritation.

Hopeless. I've been TRYING to catch this same bus, every week or two, for several months now. It's ALWAYS late. I mean that. Always. This time its over half an hour late. On a half hour journey. This must be the tenth time.

I love everyone blaming COVID🤣🤣🤣. ITS BREXIT that's knackered Britain, not COVID.

I'll have to take the car.

Edit in mid 2025. The service seems to have improved quite a lot now, they are usually on time, judging from our experience. If sustained for another few months I'll put it up to five stars

Tried to catch 9:30 bus out off notts. Driver set off 30 seconds early. Not even finished reversing out of the bay refused to let me on laughing.

We have used Trent Barton 6 services whilst on holiday in Cromford. In our experience, the vehicles are comfortable and well branded - the drivers helpful - and the services we have used have run on time. The reduced fares have been less than we would have expended on petrol and parking and so we have not used our car.