First - The tire service and rotation side of the business was as advertised. However, the billing after your subscription (auto month-to-month) was deceptive and when I tried to cancel I got cricket... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The service is super convenient, but lately I have had some bad service My tire techs came out and plugged my tires twice in the shoulder of the tire instead of replacing and I ended up having to r... Se mer
Företaget har svarat
I just had a payment come out my account but I’m not able to log in at all. Called 1877 number no one answered and says to text the 1877 number. No response no resolution to how I can get into my... Se mer
Företaget har svarat
Awesome experience from start to finish! Totally seamless process, worry and stress free. I wasn’t even at home the tech took care of everything, respected my property and my neighbors. Completed the... Se mer
Företagsinformation
Skrivet av företaget
Treads is an AI-powered car management subscription designed to make car ownership more enjoyable by eliminating the hassle of car maintenance while making the roads safer for everyone. Treads has you covered for tires, alignments, oil changes, wiper blades, and even auto insurance.
Kontaktuppgifter
2,3
Dålig
319 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It is perfect for time optimization It is a modern way to attend to the…
It is a great way to attend to the basic needs of your vehicle for a good price and the ease of saving you the waiting and travel time when going to a conventional workshop. My first oil change was quick, organized and clean. To tip the guy who does the work you may need an easy to see option (I haven't seen it)
4 december 2023
He was able to come to me
He was able to come to me. Very knowledgeable and friendly.
21 november 2023
Awesome and convenient
6 november 2023
Excellent services and they usually…
Excellent services and they usually come early. We would not have been able to get tires for both of our cars so easily when we were new to snow country.
3 november 2023
Omdöme utan inbjudan
Convenient and affordable.
15 oktober 2023
Amazing i love treads!! Highly recommended
Amazing service and always there when i needed new tires and even when i got 2 flats they came and put new tires on and didnt charge me, im recommending them to everyone i know!! Thanks treads you saved my a**
22 september 2023
Stellar work
Originally slotted for two hours.They got 2 car's tires changed in less than 1 hour.
24 september 2023
Great service!
Though I spend more for tires, service is great and I was able to get tires when I didn’t have the money to pay all at once.
22 september 2023
The installation of my new tires went…
The installation of my new tires went smoothly. The tech was on time, respectful and knowledgeable. I haven't had any negative issues with the tires and am happy with this service!
6 september 2023
Goto an actual tire shop
They advertise they report payments to credit but they do NOT. I contacted them shortly after initial install and explained I suspect an out of balance tire or defective tire, they said to put in rotation request and the technician would rebalance but guess what that didn't happen. I finally had enough and went to a shop and had them checked. 1 had no weight at all, 1 had a weight twice the size as needed and the other two had undersized weights. Of course by this point there are odd wear patterns consistent with being out of balance. When I contacted customer service the only resolution offered was to refund what I paid shop to balance. I asked for a supervisor/manager to contact me last month and have yet to be contacted.
13 september 2023
Svar från Treads
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with Treads, and we appreciate the opportunity to address your concerns.
Firstly, regarding the reporting of payments to credit bureaus, we'd like to clarify that Treads' credit reporting is independent and fully disclosed in our terms and conditions.
Concerning the tire balancing issue, we apologize for any inconvenience and dissatisfaction this has caused. Our aim is always to provide top-quality service, and it seems we fell short in your case. We take your feedback seriously and will use it to improve our service protocols and feedback to our independent service partners.
Regarding the resolution offered by our customer service team, we believe in fair and reasonable solutions. Refunding the cost of balancing is our immediate way to rectify the situation, but we understand your disappointment goes beyond this. We are committed to ensuring your vehicle is in optimal condition.
I assure you that your request for further escalation has been noted, we greatly appreciate your feedback and the opportunity it gives us to improve every aspect of our customer experience.
I recommend this service to anyone who…
I recommend this service to anyone who can’t afford to pay 1000$ for tires. Their service is great. They came out to my work and installed my tires about a week after I started the service.
19 december 2022
Omdöme utan inbjudan
Terrible customer service
After the car with the subscription was totalled in a car accident, I requested that my subscription be moved to my new car. Nope! I still have to pay the remaining year on a car/tires I no longer have. I offered setting up a whole new contract on the new car. They keep a loyal customer and I keep their service. Win-win, right? Nope. I highly recommend you avoid this company. Accidents happen and they won't care.
18 maj 2023
Svar från Treads
Hi Greg, we are sorry to hear about your vehicle. We know it can be traumatic to experience an auto accident. As our support team covered with you and as outlined in your agreement, tires are not transferable between different vehicles, which is why subscriptions can't be transferred between vehicles. Also, as our support team suggested we are happy to provide additional information needed to include any outstanding balance on your account to include on your claim with your auto insurance carrier. We are here to support you through this challenging event.
It’s always great with Treads
29 juli 2023
There amazing
There amazing, when I need my tire fix they are always there, a really good thing to have, thank you for all that you guys do
4 augusti 2023
The young man that came to install my…
The young man that came to install my tires were so very kind and they were quick.
26 juli 2023
I really like this service, but...
I really like this service, very convenient. They offer oil changes now but it's only monday thur friday business hours.
I referred someone and i have yet to get my credit of 75 bucks. I reached out to customer service and got no answer.
They usually respond pretty fast but lately, they been MIA.
29 juli 2023
Svar från Treads
Hi Shaquavia,
First and foremost, thank you for taking the time to share your feedback with us. We're delighted to hear that you find our service convenient!
Regarding the oil change service hours, we appreciate your input we do our best to offer service times to best accommodate our valued customers, but occasionally have certain limitations.
Regarding your referral credit, credits are applied to your account the following month after your referral has successfully signed up. Our team will ensure that the $75 referral credit is applied to your account promptly.
Thank you for your patience and understanding. If there are any other concerns or feedback you'd like to share, please don't hesitate to reach out. We value your trust and business.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.