Travelgates UK Omdömen 

407
•
TrustScore 5 av 5

4,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Susan Parker of Travel Gates Uk was tremendous all through my Sri Lankan holiday, she was kind and caring and on hand almost 24/7 helping me through what ever queries or concerns I had. It was like... Se mer

Betygsatt 5 av 5 stjärnor

Joanna Reid was brilliant from start to finish even if we missed some tickets that got sold out. Very informative and responded quickly through the whole process. Thanks for your assistance. Now let’s... Se mer

Betygsatt 5 av 5 stjärnor

I love to travel and cruise but as a solo traveller I’m finding it more and more expensive I recently saw an offer on Facebook to the Caribbean with MSC America and contacted Travel Gates UK All... Se mer

Betygsatt 5 av 5 stjärnor

I found Joanna Reid to be very responsive, informative and helpful when looking at a trip we had seen online. Always polite. However our plans changed and we didn’t get to follow through with the itin... Se mer

Företagsinformation

  1. Resebyrå

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Adventure awaits around every corner, We help you see the world differently. Let us make your experience more comfortable and turn travel dreams into extraordinary experiences!


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

407 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 85 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(407)

281 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Istanbul & Cappadocia

We have just booked a trip next year to Istanbul & Cappadocia. Joanna Reid was amazing. She was so helpful & extremely patient as we had to make several changes. Joanna went above & beyond & nothing was too much trouble. We are planning a few trips next year so will definitely be contacting Joanna again.

2 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

It was just a general query but Megan…

It was just a general query but Megan couldn’t have been anymore helpful! Megan always kept in touch and spent time pulling information together on cruise options which ended up being a pretty good deal. Still to decide on next steps but Megan has made an impression and I wouldn’t hesitate to contact them again and go ahead with bookings - thanks for being so helpful!!

5 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have been dealing with Veronica Brown…

I have been dealing with Veronica Brown for just over a week and she has been very professional and replied as soon as possible with any questions I had over our vacation. She went above and beyond to accommodate us. We have booked with her today and feel her confident with her service. I defo recommend her

29 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I had a wonderful experience speaking…

I had a wonderful experience speaking with Hannah. She was extremely kind, helpful, and understanding, and she patiently answered all of my questions. She took the time to explain everything clearly and made me feel comfortable and well supported throughout the conversation.

Thank you so much, Hannah, for your excellent customer service and for being so helpful. I really appreciate your time and kindness. Highly recommended ur service ⭐⭐⭐⭐⭐

26 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

⛔️DO NOT USE!!!!⛔️

DO NOT USE. Booked a trip with them to krakow with the auschwitz trip included. They SEND VOUCHERS NOT TICKETS you need your driver/tour guide to valid them to get your tickets. Thing is our coach/tourguide never showed up. We did not know about the vouchers until we made our own way there. Could not be exchanged without tour guide. Called the company not helpful just resent info. Also info was poor no time for pickup from hotel. We then called the ticket company only for them to tell us the tour had been cancelled a few days ago, the company didnt tell us. They then found us another tour for our last day only to receive another cancellation. Yet I could go on numerous websites buy tickets for extortionate amounts of money! So basically they dont want to pay that price. So basically the trip we paid for we haven't received and they think a refund for the tour is reasonable! DO NOT USE THIS COMPANY, poor communication, shocking lack of information given to you and you have to chase them for basic things! Shocking!

26 september 2026
Omdöme utan inbjudan
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Svar från Travelgates UK

Dear Sharon,

Thank you for sharing your feedback. We are genuinely sorry that the Auschwitz tour experience did not go as expected, and we completely understand how disappointing this must have been during your holiday.

However, we would like to clarify a few points for transparency.

Before your journey even began, our team was in contact with you to ensure that everything was properly arranged. We assisted with your hotel check-in, provided the necessary check-in information and codes, and made sure you had the relevant details in place before you travelled. Throughout your trip, our team remained available to assist you with your arrangements.

The Auschwitz tour was arranged through a third-party supplier. Unfortunately, the supplier did not inform us in advance that the original tour had been cancelled. We only became aware of the issue when we contacted them to investigate why the scheduled tour had not taken place.

Once we became aware of the situation, we did not simply leave you without an option. Our team immediately worked to find an alternative tour for you. Unfortunately, the alternative arrangement was also subsequently cancelled by the Auschwitz tour provider. This was completely outside our control.

We fully understand that you had paid for this experience and were disappointed that you were unable to take the tour. We also understand that seeing other websites offering tickets may have made the situation even more frustrating. However, the cancellation was a decision made by the tour provider which we alternatively booked was costly too, which they cancelled, and it was not something we had prior knowledge of or could control.

We would also like to clarify that our team did not simply wait for you to contact us before taking action. When you advised us that you would come back and contact us regarding the matter, we did not want to spend the remainder of your holiday repeatedly messaging you and adding further stress to your trip. While you continued enjoying your holiday, we were working internally with our management team regarding the outstanding matters, including the refund and the possibility of additional compensation and a complimentary tour voucher for a future trip.

We also want to address the comment regarding communication and having to chase us for basic information. Before you even started your journey, our team made sure that the essential arrangements were in place, including your hotel check-in information and the necessary details for your trip. Our intention throughout was to ensure that you could travel with the information and support you needed.

At TravelGates UK, we work hard to ensure our customers can enjoy their holidays and create great memories. Unfortunately, when a third-party supplier cancels a tour at short notice, particularly due to circumstances outside our control, there are limitations to what we can change ourselves.

In this particular situation, the Auschwitz tour provider cancelled not only your tour but also affected a number of other travellers. Despite this being outside our control, we remained by your side, continued communicating with you, investigated what had happened, and actively worked to find an alternative rather than leaving you stranded without assistance.

We are sorry that the experience did not turn out as expected, and we completely understand your disappointment. At the same time, we hope this clarification demonstrates the efforts our team made throughout the situation.

We wish you a safe journey home and hope you have a smooth return flight.

Thank you
Team TravelGates UK.

Betygsatt 5 av 5 stjärnor

I’ve had a great experience looking…

I’ve had a great experience looking into my special holiday with Veronica. This is the first holiday with me and my boyfriend’s children and we are celebrating our 50th birthdays. Nothing has been too much trouble even though I have gone back so many times. Highly recommend travel gates and Veronica is wonderful.

18 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I can’t recommend Hannah at Travel Gates highly enough! She has been absolutely amazing from start to finish. She has been so thorough, professional, and incredibly helpful throughout the whole process.
Nothing has ever been too much trouble for Hannah, and she has been so quick to respond to my many messages, questions, and queries. She has made everything feel so easy and stress-free, and I’ve always felt that we were in safe hands.
Hannah is an absolute credit to the Travel Gates team, and her customer service has been exceptional. Thank you so much for all your help, patience and hard work — it really is very much appreciated! Andrea T ❤️✈️

19 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The Staff named HANNAH helped me with…

The Staff named HANNAH helped me with everything in my booking and finding the best package for my family. Thanks so much very helpful and polite dealt with me in the best way. Really great well mannered staff named Hannah well done to her xx

17 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Natasha was a great help

Natasha was a great help , friendly and knowledgable . She was sending me details and tweaking my holiday during the evening and she wasn’t pushy which makes me more likely to book .

8 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service from Joanna Reid

Joanna Reid went over and above in trying to get the holiday that met our expectations at the very best possible price. Responded promptly and efficiently to all our requests in a polite and professional manner, thank you.

7 september 2026
Omdöme utan inbjudan

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