Vietravel Omdömen 

Perhaps the worst and most unprofessional airline I ever flew. 5+ hours of delay, when it's time to board, the flight crew weren't even on the plane yet. Their plane is old and outdated. They purchased old airbus model from spirit airways. At baggage claim, it was the only flight arriving but took like 30 minutes for the baggages to arrive on the belt. Overall a terrible experience, would strongly not recommend even though it is a budget airline

3 time délayed, wrong terminal, gate modification, company website and app not working, saying that the flight has already depart.

THE WORST FLIGHT COMPANY EVERY COUNTLESS DELAYS.

Bucht niemals Flüge mit dieser Airline. 8h Flug Verspätungen musste einen neuen Flug buchen. Und null Kundenservice ä, Hotline nicht erreichbar, egal wie oft man anruft. Schalter am Flughafen nicht besetzt. Betrüger Airline Geld für Tickets sind weg.

J'ai réservé un avion en direction de Danang en direction de Saigon à 1h45 et il me prévienne à 20h (6h avant) que mon vol est annulé... J'avais réservé un hôtel que je n'ai pas pu annuler !

Avoid at all costs. Fly with anyone else at all. Take a bus. Anything is better. Keep claiming 7kg total for backpack and carry on, asked to show where and only showed carry on until 7kg, nothing about personal item. Ridiculous. Scamming people for a living.

Countless delays without much communication at all. Also had to check-in my bag twice which was a massive hassle after already going through security clearance. Absolute joke of an airline.

My original flight today was supposed to be 21:15 on 2/8 from DANANG TO SAIGON (VU 685)
It was delayed to 22.35 and then delayed once more to 23:05.

My next flight with VietJet Air from Saigon to Taipei is at 1.00 on 2/9 which will be affected and I cannot make it. How can you compensate?

I am a customer and I have the rights to be compensated as I have a business meeting in Taipei the next day.
I am very disappointed and upset.

You have to be responsible and your change of flight status and outrageous delay will cause me to lose/ miss my flight.

I will be waiting for your reply and will send this complain to your web as well until this issue is resolved.
Thanks.

Flew from Bangkok to Ho Chi Minh city. Check-in was easy. While standing in the check-in line, I watched how other passenger were treated, and all went smooth and professional, no one had to complain, so I dont understand the bad reviews. Modern Airbus jet, friendly crew. Can only recommend.

I had my baggage covered for 12,99. The day before my flight it got canceled due technical error, so I needed to check the baggage online in again. But due another technical error of the company, I could’t check in online. Next day at the airport I needed to check in my baggage again, but now for 50 euro’s?!?! Its insane, you just get scammed by the company and you can’t do anything about it.

We tried to check into our flight and pre pay for our checked luggage but the website didn’t work. So we checked in at the counter. Viettravel charged us 4x the cost of the checked luggage at the counter compared to online price. They were aware of their website that doesn’t work. The girl at Viettravel said if we emailed or called the customer service number as proof then they would be able to charge us the online price. A multi million dollar airline that flies complex airplanes knowingly has a website that doesn’t work to charge you more. Terrible experience.

The worst flight experience ever on my flight experience. The staff was rude. Flight was delayed.

AVOID THIS AIRLINES AT ALL COSTS!!!! Clearly their aim is to extort the passengers as much as possible. They charged me and my partner 21€ each for 3kg extra in our backpack at the check-in. We were "assisted" by a woman named DAD in the Da Nang airport on 15/01/25 at 8h30 to Hanoi who didn't even bother to say good morning. Absolutely horrible service provided in every sense of the word. Will never fly with this airline again.

Simple open day light theft. Cheap and the Airline to avoid. We are small family with 3 passengers. Each one can carry 3 carry on, that can weight up to 7 kilos. We had 3 bags 1 weigh 8 kilos and the other two weigh 6.4 and 4 kilos. The Airline staff Nauy billed us $60 AUD for the extra 1 kilo in one luggage. We need to fight it out to avoid the payment.

No issues at all.Very good and affordable airline

The worst flight experience ever. The staff was finding lame reasons to charge us extra for our luggage and was very rude.
When we asked them to redistribute the luggage between our checkin and cabin baggages to comply with the weight limit the staff told us they had already checked in our luggage and that nothing could be done when we specifically told them to weigh the luggage first.

Simple - 0/5
Never ever book this airline.
The staff is a bunch of complete idiots. The airfare might be cheap but they will always create (if not find) ways to charge you extra.

Garbage airline. Far more than the usual problems. Basic problems like opening check-in gates late, not publishing departure gate in a timely matter. No functioning online checkin.

Instant regret. First time I used this airline. I’ve been to Thailand many times without a return flight. I know this can be a requirement - so this airline forced me to buy a return ticket on the spot. First time this happened to me, first time Vietravel - and the last time.

When the plane landed, it made a very loud noise and shook the overhead luggage compartments.

When retrieving luggage, the seams of the overhead compartments even came undone.

The plane was of very poor quality.