Vietravel Omdömen 164

Une catastrophe !!! Rien de moins... Un enregistrement des plus lamentable avec un excès de zèle concernant un visa (????). Après un supplément de bagages, ok mais le pire pas de transmission d'info concernant le retard de notre vol qui nous a annulé notre vol de connexion !!!! A FUIR 🥶🥶🥶🥶🥶

I tried my luck with Vietravel Airlines flying from Hanoi to Bangkok. Mind you, I flew two low cost carrier flight before this one, Air Asia and Nok Air. Both didn't bother to weigh my backpack and tote bag, but Vietravel Airlines did and forced me to buy check in bag which cost 90k VND, that's close to the actual ticket price.

I could've booked with other more premium airlines with the money combined. Never again.

Worst staff ever. Had a problem with my name format due to website error and they made me book a whole new flight. No one even tried to help and no one knew what was even going on. I hope this airline gets shut down. I have been to 75 countries and this was by far the worst flight experience of all time.

Shocking airline company. I paid for luggage online and then when I got to the airport apparently the system didn’t register it, so they made me pay again for my luggage even though I paid online. And it was a ridiculous amount, pretty much the same price as the flight itself. I wouldn’t ever recommend flying with them. The staff is also incredibly rude and mean to you if you are a foreigner. Stay away!

There was no queue at check in. Very pleasant staff. Arrived on time. No issues on the booking process. Was able to book from Europe unlike other Vietnamese airlines.

The worst airline in Vietnam. The staffs wait at the door of aircraft to weigh hand luggages with a scam scale which will return any luggage overweight, threaten passengers using their rushing, asking for cashes. Already their website look scammy. Never return and never recommend for anyone. Be aware! This is a completely new and no reputation airline

Flight from Bangkok to Saigon. No online check in possible, that’s a bit annoying. Besides that everything was okay. It’s a cheap airline so don’t expect a new plane, it will be an old cheap plane but for a short flight that’s alright.

Had no issues whatsoever

If I could give -1 stars, I would. This is THE WORST airline I've ever flown.

So we are 3 travellers, we had 2 bags. One weighing 14kg the other weighing 20kg. We purchased 3 tickets and 15kg each (we could not separately change baggage for each passenger, but nevertheless we had a total of 45kg).

So we get to checkin and they say we have to pay to upgrade to 23kg for the 20kg bag. Keep in mind we've paid for 45kg in total, we have only 2 bags totaling 34kg, we were forced to pay 450k vnd to buy more "weight" even though we were under the total weight we originally purchased.

And to top it all off, the staff look at you like you're the dumb one that's never traveled before.

I actually hope this airline goes bankrupt soon, it will be better for the world.

The worst airline i have ever flown with. At 10pm the night before they cancelled my baggage with no explanation and made me pay 4 times the amount at the airport. Late by 3 hours, wouldn’t let me use my headphones for take off even though I had a bad headache and needed them to help with the pressure.

Avoid like the plague.

Paid for 2x checked bags and shown payment confirmation at check-in but they refused them and said their system didn't have it. I again showed the receipt breakdown of having already paid. Again, refused.

I then had to pay an additional £30 on top of the £25 I already paid just for them to let ONE bag on. Utterly ridiculously and totally incompetent. Avoid at all costs for your own sanity. Useless staff & airline.

Went on Vietravel plane from Da Nang to Hanoi on VU638, sat on the seat number 10D and I left my shoulder bag under the seat in front of me. I left the airplane and forgot to take it, I realised on the way to the hotel that I’ve forgotten and went straight back. When u arrived back at the airport and went to the counter, they checked on the system that there was no lost items at all. I am 100% sure that I left it there INSIDE the airplane, and if you leave something INSIDE the airplane than it should be there. They told us that after the plane landed and they did a cleaning sweep, they found nothing. This means that their whole crew is a syndicate BEWARE OF THIS AIRLINE

Einmal nie wieder war die schlimmste Airline, wo ich je geflogen bin Checkin eine Ewigkeit Flugzeug sehr alt miserabel Servis
Koffer beschädigt und utopische Preise bei zu schweren Koffer verlangt

If your looking for a place to burn your money, this is the perfect dumpster fire. We paid for check bag along with our flight, but they will tell you that it's not in their system. Doesn't matter if you have the receipt, or even have "booking.com" confirm over the phone to these guys. I don't understand why their garage system being faulty is our fault, and we gotta pay extra money, not to mention the delay.

Scam central. Me and many others at the airport all experienced the same scam that seems to be their business model. Added an extra checked in bag on their website when we checked in the day before online. Our booking on the website showed this extra bag was added. The day of the flight my bank told me the money was refunded. At the airport there was a queue of people in the same situation and all being charged triple the price for a bag because they said we hadn’t added it in advance. They purposefully go slow in da nang airport with their customer service at the vietravel desk so that you just pay the fee to avoid missing your flight. Ms Ngan served me behind the desk and was particularly unhelpful. Also flights delayed. Just avoid this airline

Horrible customer service. Me and several others had to pay an extra high price because of some « technical error » done by the airline. No explanation whatsoever.
Worst flying experience ever.
They would give you a window of 9 minutes to respond to the email I sent to the customer service, after I received the refund and the message that my bag didn’t get accepted, the very same day.
I ended up paying 6x the initial price.

J'ai acheté un vol avion aller-retour en direction de saigon en direction de Da Nang le retour que mon vol est annulé, il en retard de 21h à 2h55-4h - 5h55 -7h -9 h lendemain , il est changé sans arrêt. J'avais réservé un hôtel que je n'ai pas pu annuler !.Le service clients est catastrophique. En plus pour racheter une Billet avec un prix flambée presque 300€ par personne , que je n’ai pas pu acheter sur internet car en ce moment toute bloqué. C’est un Compagnie faut pas acheter, l’avion très très vieux

Perhaps the worst and most unprofessional airline I ever flew. 5+ hours of delay, when it's time to board, the flight crew weren't even on the plane yet. Their plane is old and outdated. They purchased old airbus model from spirit airways. At baggage claim, it was the only flight arriving but took like 30 minutes for the baggages to arrive on the belt. Overall a terrible experience, would strongly not recommend even though it is a budget airline

3 time délayed, wrong terminal, gate modification, company website and app not working, saying that the flight has already depart.

THE WORST FLIGHT COMPANY EVERY COUNTLESS DELAYS.

Bucht niemals Flüge mit dieser Airline. 8h Flug Verspätungen musste einen neuen Flug buchen. Und null Kundenservice ä, Hotline nicht erreichbar, egal wie oft man anruft. Schalter am Flughafen nicht besetzt. Betrüger Airline Geld für Tickets sind weg.