Trainsplit Omdömen 

Very quickly sorted out my query the same day and before my journey!

Unfortunately I do think it’s inconvenient that should your journey involve TfL then you are forced to use paper tickets for all parts of your journey. I bought a PlusBus ticket alongside my train tickets to use to get me to the train station, but the paper tickets could only be printed from the train station. Obviously not customer services fault - I am thankful they were able to solve this for me this time and so quickly - just hopefully TrainSplit could potentially change this for the future.

One of the best ticket apps/websites I have ever used in my life for the British railways. Simple to use, tickets are always at good prices, and I have definitely saved a lot of money on tickets compared to other apps/websites and the ticket machine/office at my local station.

So easy to book, found cheap routes I hadn't even been aware of. Just hope the railway companies perform as required.

Jonathan was incredibly helpful with refunding my tickets for the train cancellations— he and his team responded so quickly. I wasn’t able to attend my friend’s wedding, which was quite sad (and not the vendors fault) but the reimbursement for the whole ticket cost made that much better. Thanks so much to your team.

Had to cancel a train journey due to a medical emergency. Although they have a no refund policy for the type of tickets I purchased they listened and made a refund. When others I am dealing with are hiding behind inflexible terms and conditions it was refreshing to deal with real humans who actually cared.

We had to rearrange our travel plans due to an unexpected event and therefore had to apply for refund for a portion of our journey. Johnathan in Customer Services responded very quickly to our email, advised a refund would be with us within 3 days and just made the whole situation much better and simpler than we were anticipating - many thanks Johnathan! Much appreciated :)

Brilliant customer service when train cancelled due to strike action

Booked train tickets with train split for upcoming football game, kick off time changed so had to rebook to get refund, did this but used a different Bristol station so could not get refund so had to book a third time using original bristol station, Jonathan explained everything and sorted refunds, 5 star service!
Thankyou

My printer failed the day before I was travelling and I was unable to print my tickets. Adam in Customer Support helped me through the stages required and transferred my booking to enable me to print my tickets at the station. All carried out with minimum of fuss and on a Sunday as well!

Wonderful customer service, wow! I needed help with a seating change and the agent via email was extremely helpful. Thank you!

Customer Service was excellent and such a quick response. Only negative is the £5 admin fee as it was a genuine mistake and I rebooked anyway.

Jonathan sorted my issue out so swiftly. So grateful

Although I've used this company quite a lot and has been my go to place for advance train tickets for a few years. Today it's been the first time I needed to reschedule a journey. Their Customer Support were very patient and helpful and prevented me making a costly mistake.

Pam was so helpful and kind in her communication with me and was able to offer me a full refund on my ticket when strictly speaking, she didn't have to. I very much appreciated her behaving like a human, with understanding and compassion - she went above and beyond. Very satisfied customer and will be looking to book with Train split more often now. Thanks again Pam and Trainsplit

My train with Southern railway was cancelled so I had to cancel my day trip. Trainsplit refunded the money without any issues.

I have to say… TrainSplit have yet again dealt with my enquiry in such a friendly manner and advised on what is required and sorted a refund. My partner uses trip.com and is still waiting for help after having to battle with the chat bot!
I have no hesitation recommending TrainSplit and thanks Pam for your help - twice in a few days!

An ideal way to make savings on your train journeys plus excellent, speedy, customer service if things should go awry.😊

Prompt refund of hot weather cancellation.

Absolutely superb service received from TrainSplit customer support. I was affected by the recent cancellations due to the heatwave and made a claim for a refund which was processed and funds received in less than an hour. Fantastic communication from the customer service team who were very helpful and kind replying to any question within minutes. Highly recommended. By far better than my experiences with the railway companies.