Found this company online with the sunglasses I was looking for £140 cheaper than other retailers! Delivery was within 2 days. Absolutely couldn’t fault the service provided. Very happy. Thank you
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They fulfilled their delivery process very promptly . I needed some sunnies for a holiday and I couldn’t rely on the airport the come arrived 2 days later as I ordered after 3pm.
First time using these guys so always a bit sceptical especially as they were glasses most websites were out of stock on but glad I did. Rapid delivery and absolutely buzzing with the new glasses. Wil... Se mer
I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Se mer
Företagsinformation
Skrivet av företaget
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Skrivet av företaget
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Kontaktuppgifter
Great North Road, PE8 6BX, Peterborough, Storbritannien
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4,8
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast postage & great sunglasses
Fast postage, ordered some Gucci sunglasses that seemed too good to be true from a price perspective. They are perfect, fantastic service and product.
5 februari 2025
Great company
Great company, everything was A1 from costumer service response to shipment, highly recommended top
10 februari 2025
Excellent service and prices
Excellent service and prices . Been going here for several years now would highly recommend
27 januari 2025
Slow and poor with communication
It took over a month from ordering my glasses to receiving them. Often, updates were provoked by my enquiries about the order.
I used this company a few years ago and the service and product were excellent. This time around, the experience was awful. I need to get new lenses online for my old glasses but I'll do this via another company.
Sadly this is the last time I'll be using Tortoise and Black.
28 december 2024
Svar från TORTOISE+BLACK
Hi David,
Thanks for taking the time to leave this review.
I am sorry that your most recent experience fell below our usually excellent level of service . As per my email sent on the 23rd of January, the original lenses ordered did not meet the standard that we expect from our labs and a new set was ordered thus causing the delay.
We never wish to leave our customers unsatisfied, i have called this morning, left a voicemail and follow up email, please feel free to contact me directly when convenient.
Kind Regards
Ellie Jones
Customer Service
Just the super service and good…
Just the super service and good product. Will revert!
25 december 2024
Ordered a pair of Tom Ford prescription…
Ordered a pair of Tom Ford prescription glasses. Have always used an optician before so was a little nervous about what I would end up getting.
I needn’t have worried tho. Tortoise and black ordering system is easy and user friendly. Upload your prescription and off you go.
The glasses have been delivered quickly. The product is genuine TF and the saving was £160 vs my regular and competitive high street shops
21 december 2024
Fantastic service
Fantastic service. Rapid delivery and delighted with my tom ford frames
13 december 2024
Excellent customer service
Excellent customer service, found exactly the sunglasses I wanted as a gift at a great price. Delivered next day brilliant service.
Will recommend to my friends.
Many thanks
10 december 2024
Fast and efficient service
30 november 2024
Fantastic customer service.
30 november 2024
Really fantastic I would highly…
Really fantastic I would highly recommend.
Lost my sunglasses case so called the shop to ask if they had one in stock and if there was any issue to send me one. The lady I spoke to was extremely kind and arranged a next day delivery !
18 november 2024
Still awaiting a refund for glasses…
Still awaiting a refund for glasses I’ve sent back. Sent many emails but no one is responding to me. Not happy.
1 november 2024
Svar från TORTOISE+BLACK
Hi Oliver,
Thanks for taking the time to leave a review. I have looked through your order notes and call logs, and can see that Ellie (our head of customer service) has tried to reach out to you by email and telephone on a number of occasions last week. There would appear to be an issue with the number provided, and we suspect that the emails may be ending up in your junk folder.
To move things forward, we would ask that you call us at a convenient moment on 01780 433033. Ellie has all of the information, and is keen to resolve this. Having been unable to reach you last week, Ellie did issue a refund on 05/12 for the price of the frame. However, it would be helpful to understand the reason for the return, so we can discuss the situation around the lenses.
We are proud of the customer service we offer, and never want anyone to leave us with a sour taste, so we are incredibly keen to make contact with you.
Kind regards
James Coakley
Director
Great company
Great products, great prices and fast delivery service 👍 big thumbs up
12 november 2024
Cheaply made
Ordered some prada eyewear glasses. There is no way on this earth these are real prada frames. The whole thing was cheap plastic from the case to the frame. I can’t believe the amount I paid for these!! I’ve had better quality glasses for under £10. The prada sign was already rubbing off on both the frame and the case when I hadn’t even tried them on yet. Booked a Royal Mail collection within 20 minutes of them being delivered.
2 stars given for the smooth and fast delivery process but 0 stars for the item I was sold!!
22 november 2024
Omdöme utan inbjudan
Svar från TORTOISE+BLACK
Thank you for taking the time to leave a review. I am really sorry to hear you were not satisfied with the Prada Linea Rossa glasses ordered this week. We do not expect anyone to keep a product they are not entirely satisfied with, so naturally we will issue a full refund for the glasses (including the returns service) once they arrive back with us.
As an authorised online retailer for Prada and all of the other brands we work with, we only ever sell authentic products. As I am sure you can appreciate, this is an area we take incredibly seriously, and we are proud of the reputation we have built up over the years.
Moving forwards, we will certainly pass your feedback onto Luxottica (who hold the global licence for Prada eyewear) about the quality of this product and the case they provide. To manage expectations, Prada Linea Rossa is the Prada Group’s diffusion line, so it is a different proposition to the mainline Prada collection. That being said, Prada Linea Rossa is a popular range for us, so we will certainly look into this particular model.
I know that Ellie has already tried to reach out to you this afternoon. Please do not hesitate to either come back to Ellie, or contact me directly, if there is anything we can do help or if you would like to discuss the matter further.
Best wishes
James Coakley
Director
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