Genuine Style Omdömen 730

I placed an order on the 24th May and, as of the 17th June, I still have not received it. What’s even more frustrating is the complete lack of communication regarding the status of my order.

I actively contacted customer services on 10th June and was told they would “reach out to the manufacturer” and get back to me. Since then, I have received no update whatsoever.

At this point, I have no idea whether my order has been dispatched, delayed, or lost. Customers should not have to chase repeatedly for basic information about an order that is already weeks overdue.

Very disappointing experience due to poor communication and lack of customer service. I am still waiting for an update and resolution. Absolutely no communication or correspondence received from their customer services since I placed the order.

I had a great expetience with these guys will definitely buybfrom them again in the future 🥰💙

Love the product
But from no fault of either own my parcel took a while to be delivered. Customer service were great too

The sunglasses are fine. Exactly what I ordered, pair of Oakleys at a good price to be fair. The issue was that I ordered these on 12th May. The website said they wouldn’t be available until 24th, no problem. So I waited. No contact… So I emailed them about the delay. They responded and said they would let me know when they were being sent, but it wouldn’t be until early this week (June 1st) as there was a delay. I then emailed again on June 3rd as I still had received no confirmation. They replied with a Royal Mail delivery Tracking number and said they had already been sent.
No formal email updates, just a reply to me asking where my glasses were. If I hadn’t emailed they would have arrived on my doorstep today and I’d have known nothing about it. Not really the best service when you spend £100ish on a pair of Shades.

Excellent service. Slightly longer delay than the pre order date. When contacted customer service were quick and efficient in getting back to me with an update. Received sunglasses and really happy with them.

Dispatch was slightly longer than anticipated but followed this up with customer service and got an almost immediate response explaining the delay. This was then followed up once dispatched and the order arrived within a couple of days.

Delays can happen but really impressed with the management and communication.

I am wary of buying online but the reviews of Genuine Style were so good that I took the risk. I found their service to be as superb as the reviews had said. Kind people to talk to on the phone, my gorgeous sunglasses arrived next day, very carefully wrapped and protected. I'd paid a little extra to have the delivery before noon and requested that the delivery driver calls the bell. Everything went perfectly. It could not have gone better.

Excellent. Customer service was first class, delivery was fast and the frames were a great price.

Had the Designer Sunglasses I wanted at a competitive price.
The service was excellent and efficient.
The tracking system was very simple and easy to navigate.
The sunglasses were packaged extremely well
Thrilled with my purchase

Quick delivery and a good price for an original pair of Serengeti sunglasses. Would definitely buy from this company again.

Huge range at competitive prices.
Quick free delivery.

Happy with the purchase and delivery speed, and perhaps more importantly ease of returns when item was a little too small for me personally

Bit of a misunderstanding with delivery date and communication at 1st but to be fair this was quickly resolved and I was kept up to date with my order, I would have no hesitation in purchasing again from this supplier

Delivery on time. A very happy experience

I had a delayed order with Genuine Style, but what really stood out was not the issue itself, it was how it was handled.

Delays can happen, especially when suppliers are involved. What matters is the response, and in this case it was excellent. Communication was clear, honest and proactive throughout. I always felt informed and never had to chase for updates.

Richard and the team took real ownership of the situation and went above and beyond to put things right, which made all the difference.

It is not often these days that you genuinely feel like a valued customer, but that was absolutely my experience here. A great example of how customer service should be.

Highly recommended.

I recently purchased a pair of police Lewis Hamilton sunglasses from Genuine Style, and I couldn’t be happier with the experience. From start to finish, the customer service was exceptional, even what size frames I would like to order. The website was easy to navigate, and detailed product descriptions helped me choose the right model.
After placing my order, I received prompt confirmation and next day shipping, which made the process smooth and worry-free. When I had a quick question about lens options, the customer service team responded immediately and provided clear, helpful guidance.
The sunglasses themselves are top quality—durable, comfortable, and perfect for everyday use. I also appreciated that they came with a straightforward warranty.

Overall, this was one of the best online purchasing experiences I’ve had. I highly recommend this store for anyone looking for sunglasses, especially if good customer service matters.

Ordered a pair of Oakley sun glasses around 2pm, arrived next day. Great price also.

Excellent selection of products at competitive prices. Ease of ordering and promt delivery.
I needed to return part of my order and the return process was also good.

Good comms, good price, quick delivery and good quality sunglasses.

Excellent product and fast delivery